-
February 2024 by carlisle smith
Very clean and updated rooms,Staff is very friendly and professional. Always stay there when in
-
February 2024 by Wanda G.
I enjoyed my stay here for my first trip to Asheville. Check-in was easy, because I did mines ahead of time via text app. The location was convenient. The room was nice and clean. The king size bed was so comfortable. The breakfast bar was more than I expected in the best way with many hot & cold options of food to enjoy. The only hiccup I had there was a dog barking a few times next door when trying to nap early one day.Rooms: The room was nice and clean. The king size bed was so comfortable.Food & drinks: The breakfast bar was more than I expected in the best way with many hot & cold options of food to enjoy.
-
February 2024 by MaryKatherine Smyth
I made an employee a reservation at this Best Western and she said it was perfect! Easy check in, comfortable room and friendly staff. I would like to give a shout out to Malaysia at the front desk, when I called to confirm there would be no issues with my employee check in, she was very kind and helpful! Malaysia makes me want to visit this property, just so I can meet her.
-
January 2024 by Jenny Gragg Quinn
The room was nice, great location and close to a lot of stores and restaurants. Pet friendly. We will definitely stay here again when we are in the area.
-
January 2024 by Abigale Ponce
It's honestly the nicest motel I've ever stayed in. The rooms were so clean. Honestly, this place is better than some hotels I've stayed at. I was pleasantly surprised 10/10
-
January 2024 by Stephanie Benzik
Big rooms with queen beds made this Best Western a perfect cross-country stop for the night. For the price, the beds are comfy and the free breakfast buffet had a nice variety of filling food perfect for getting back on the road. The staff were all excellent and friendly, too! The cherry on the top? Everything was very clean! We felt comfortable immediately.
-
December 2023 by David Fail
Wholly positive experience at this location! We needed an affordable pet-friendly location for an overnight stay while traveling on I-40, and this was perfect. Our two-queen room was spacious and in a quiet location. The bathroom was well appointed, great water pressure in the shower. Comfortable bed, which I appreciated after a long day of driving. Can't say enough good about the breakfast - great variety of food in a spacious and open area in the lobby. Very reasonable $20 pet fee. Easy in, easy out. Would definitely stay here again!
-
December 2023 by David Sharp
Best thing about the details or complaints is that there are no complaints. From the drive to to the drive out...Not one problem at the property, and with Hotels or Motels that is a Rare thing. Clean, Nice Breakfast, everything worked,Front desk was there and even in early morning they greeted you!David
-
November 2023 by Shelia Meece
The motel was very clean, well-equipped and close to the Blue Ridge Parkway access! The staff members were very friendly, from check-in to check-out! The jacuzzi in the room was very relaxing, with plenty of towels provided and the bed was very comfortable! The breakfast was one of the best we have had at motels. The biscuits and gravy were very good, as well as everything else which included, scrambled eggs, fried potatoes, waffles, muffins, yogurt, cereal and fruit! I would definitely stay there again!Rooms: The rooms are updated and the housekeeping staff arranges the towels and washcloths attractively. The shower curtain is also attractively displayed. The bathroom had granite shower walls and cabinet tops.Food & drinks: There are plenty of restaurants close by! We ate at the Longhorn Steakhouse which is one of our favs and it was less than two miles away!
-
November 2023 by Mike Heiman
Wonderful experience! The young lady at the check in got our stay off to a great start, housekeeping did a great job behind the scenes to have our room clean and comfortable, and our breakfast hostess did a tremendous job with all aspects of our meal. Very happy with our stay and look forward to returning soon.Nearby activities: Close to downtown Asheville so it was an easy drive to all the shops and event locations in town.Safety: Felt very safe as it's well lighted and has very good camera coverage. Staff were visible on site into the evening when we returned.
-
November 2023 by Robert Dew
We enjoyed our stay. Clean updated hotel. In a safe area. Noticed security cams in parking lots. Breakfast is free and pretty good. We stayed for 6 days and were surprised by the value for the price. I'd highly recommend this motel.Rooms: Clean and roomy.
-
November 2023 by chantel ponquinette
I traveled alone and stayed at the Best Western motel for 4 nights. I was there for a workshop/ retreat. I had AAA at the time of my booking and The Best Western Motel rep, told me that I couldn’t receive the discount until the end of my stay. When I asked again about the AAA discount right before checkout, the Best Western Motel front desk rep told me that I should have asked for the discount to be applied when I first booked the room and that it was too late. The bathroom was never cleaned during my entire stay. The bathtub had hair and a ring around it. I had to clean the tub myself. The maid stole several matching items out of my suitcase, like the person was “shopping” as they were stealing from me. Most of the items were new with price tags still on them. I reported the incident to Hazel, The GM. She told me that I should have called sooner to report the stealing and other complaints. I called as soon as I unpacked my suitcase. It took 3 days to reach someone on the phone and when I reached Hazel again, she was rude and dismissive. Hazel told me to report the theft to the police and she never even addressed my other concerns. Hazel got me off the phone, citing that she had waiting customers in front of her. Hazel never called me back and she was The GM! The Best Western Motel on Tunnel Road is an unsafe place!!!! If a person values the contents of their suitcase, then they will have to daily pack their items back up and put them in their trunk because the maids steal. This is the first time I have experienced such a crazy experience while traveling and NOTHING was ever done about it!!!! The daily breakfast was very nice. All in all, I wish that I had never stayed thereSafety: The maids stole several matching items out of my suitcase!!! I reported it and nothing was ever done about it! The Best Western Motel on Tunnel Road is not a safe place to stay!!!
-
November 2023 by Chuck davis
Arrived after a day of driving Blue Ridge Parkway and ready for a good nights rest and a quick dinner. The 2 young men handled both for us. The room was excellent, clean, tidy and beds were excellent also. The also directed us to a Mexican restaurant that hit the spot. Both young men very nice and helpful.Rooms: Beds excellent and room clean
-
October 2023 by Susan L.
The hotel is not conveniently located. You will definitely need a car to get groceries or food. Breakfast had great options for hot items ( eggs, sausage, oatmeal). You can make your own waffles as well. They had various bread and cereal options. Front desk staff are friendly and helpful. Housekeeping is less than desired. No kleenex. It was never filled during my 4 night stay. They dropped lotion that was on the table and never picked it up. Hair was left in the tub.
-
October 2023 by Sandra Ellis Paul
We love this location it is convenient to everything. We have stayed here for the past six years when we have visited Asheville. They have a great breakfast that we look forward to every morning to get the day off to a great start. The dog walk area is very spacious. Staff is helpful but I have to say that 1 of the things we really appreciated the most was how helpful Malaysia was. Some people go above and beyond and I always try to acknowledge it and tell them how much I appreciate them. You could tell that she sincerely wanted us to.feel welcomed and Reassure us that if we needed anything to let her know. Even every person in the housekeeping sauce was so pleasant and helpful. Malaysia, if you get a chance to see this review, we wanted to say thank you again and let you know that Brutus appreciated you as well ? We hope to see you again next year.Nearby activities: Conveniently located to so many points of interest and erestaurants. Asheville Mall, Barnes and Nobles and several restaurants are less than 10 minutes away. It's great to know that you have walmart, Ingles And even the Post Office are within 15 to 20 minutes for all the things you forgot to bring along on the trip or just might need to mail..Noteworthy details: The most pet friendly place we have stayed.
