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January 2018 by Stacy M.
“Awesome job! Had my phone done in minutes!â€- first review 02/17 I am now editing my review after having another screen replaced. This business failed to honor their warranty. After my initial screen replacement, the screen stopped working within a week. I went back and he fixed it no problem, didn't even need my receipt. 2 months later, the lcd screen goes out, out of nowhere, no physical damage, no signs of anything. Now the employee claims that they do not have a warranty, even though it was the same employee who claimed they did have a warrantee. This business will say what's needed to make a quick buck and then they will claim to have not said that. I am extremely dissatisfied and will be taking my business elsewhere.
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September 2017 by Khayal Ibrahim
Good service definitely will go back again.Also they have only place in Asheville selling all kind phone case.
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September 2017 by Lacy Westle
My experience was pretty good. I got it back in 1 hour the only thing I would critic is that the color on the glass on my iPhone 7 is no longer the color of the glass on the button. Even with this it still works completely fine.
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August 2017 by Savannah Cheesman
Did a very good job fixing my screen on my phone. And a very good price! Definitely will be next time it breaks
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August 2017 by Brad Melson
Super fast! Very professional. Phone back up d running good as new in 15 minutes! Thank you!
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June 2017 by Rachele Regan
New manager, Brendan, is customer service focused, has good selection, and as so many others have noted the repairs are correctly done and on time (in promised time frame). highly recommend. No matter your previous experience stop by for a terrific experience.
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June 2017 by Robbie Luna
We came here to fix our phone battery. We got a very reasonable price, and our server was very friendly. Wonderful experience and professionalism
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June 2017 by Gabrielle Borum
Very helpful and nice. Didn't complain about anything. The guy we worked with was named will and was very fun to be around. Would definitely buy from again. Very pleased
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June 2017 by Kedar Bryant
Aaron Rios (Store Manager) at Cellairis was very catering to my need and they made sure my phone was not only fixed properly, but in a timely manner. I had a problem with the fast phone repair shop in the mall and they actually broke my phone in the process of fixing it. I also had taken several trips to the mall with intentions on having my phone fixed. The first time they gave me a faulty battery which did not work and messed up my phone and I was not reimbursed for anything. Then when got back home I realized my aux jack all of a sudden stopped working When they opened my phone they separated my aux jack so it was no longer functional. The guy then tried to tell me that they did not have anything to do with the functioning of Audio Jack. They then gave me money and told me to go to Cellairis to buy the faulty part which they should have had since they were a phone repair place. They made me walk to the other side of the mall after they broke my phone. They also told me that its was going to take 3 hours to fix my phone and that I had to come back to pick it up meanwhile Aaron at Cellairis fixed my piece in 15 mins. When I asked the guy at the fast phone repair why it was going to take so long he told me that he has to watch a you tube video to put the piece in and that anyone can do it. I took the piece brought it to Cellairis and had a new aux jack, charger port, and speaker installed with no problems at all. I recommend this company 100% and they will have my business in the future.
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June 2017 by Andrew Herbert
extremely happy with the customer service I received here and the final result of my repair. I dropped my iPhone 5 off for a screen replacement and was quoted a 30 minute wait; and when I arrived 25 minutes later it was all done and ready to go.
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June 2017 by Grant Penny
I specifically went here because of the positive reviews. Not my experience. iPhone 5 with a cracked screen - replaced the screen within 1/2 hour... but the home button no longer worked. Replaced home button (an additional 1/2 hour). Still not working. He called his manager - told me some story about his manager being a "Beta-Tester" for Apple - I couldn't follow the logic, but he recommended a white replacement screen (mine was black). I don't want a white phone but it was worth a try. Another 1/2 hour watching this guy replace yet another screen while spitting tobacco juice into a Dr. Pepper bottle the whole time. Puts in the final screw... home button still doesn't work. After calling his manager a 3rd time he tells me he can take 20% off. "Best I can do." I'm kicking myself for paying anything. I complained that I now have a white phone that doesn't work properly. He offered to put back on the black one but at this point I was furious and didn't feel like wasting another 1/2 hour standing around a mall kiosk. Buyer beware.
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May 2017 by Amber Carmichael
Gave a less cracked screen for $140 seriously dissapointed with how long you have to wait for part.. they advertise 45 min or less takes over an hour...could have been more understanding if they were busy but they wernt...
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May 2017 by Leland Rykse
Cellairis is quite possibly the worst company I've ever done business with. I brought my iPhone to have the cracked screen repaired, only to have the staff further damage the phone rendering the sensor for the touch screen completely useless. This means neither the old cracked screen or a brand new screen would work. The attempted repair took several hours, so I had to leave the phone with them to mail to me later. Upon calling me to tell me the phone was irreparable they dem
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September 2015 by Katie Hart
Super selection of phone cases for my Samsung Galaxy 4, which none of the other stores (including the Verizon store) had in stock anymore. I also purchased a screen protector which they install for you. Thank you thank you!!
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September 2015 by Megan Erin Childers
I went to Cellairis and got my phone fixed. JR and Chris fixed it. It's amazing, they went out the way for me! I'm definitely coming back to get a phone case! Thank you so much!