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April 2021 by Scott Thompson
I'm very happy with choosing Prime Storage. Very professional and they got me signed up quickly. It's very clean, organized and I can sleep well know that everything is safely stored there.
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April 2021 by Sabrina Foxx
They were very helpful and convenient.. They have great deals and Great customer service from Barbara and Philip. Great convenient location!!! Thank yall!!
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March 2021 by Kelly Selix
Ever since I started storing my stuff here Barbara has been a treat and she’s the best general manager to assist her guests with hands-on care and love. She is very clear on everything with your lease agreement she made it very easy and fun to keep my stuff temporary stored at the facility.Thanks Barbara :)
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March 2021 by Patricia Ferguson
The clerk Barbara was very friendly and knowledgeable. She made sure I had all the information. Took me to view the space, made sure I had everything I needed. Everything was clean. The experience was above and beyond.
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March 2021 by Antoria Mills
The facility is very nice and clean. Barbara was awesome and so helpful!
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March 2021 by OG Reezy
Very nice and clean facility barbera was very nice and helpful. Very positive enviroment
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February 2021 by Turner Floyd
I do not currently have a storage unit at Prime Storage, but this is a 5 Star Review for Barbara Coleman and the incredible level of service I received from her today over the phone. Barbara was kind, helpful, and tenacious (in the best way!) and although Prime Storage doesn't currently meet my needs, I sure would recommend them if you get to work with Barbara!
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February 2021 by Aaron Fish
Excellent service! Employees were kind and explained everything in detail. Clean facility.
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January 2021 by Michelle Potter
Barbara is great, very friendly and helpful. Clean, great experience!
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December 2020 by Symeon brumfield
Very poor experience with this storage facility, mostly surrounding customer service. Upon arrival the facility was vacant with a “returning soon”. After waiting 20 min or so the desk clerk returned and eventually I was set up with my unit; One I Pre booked and paid for, however the check in process still took a while to complete. The units themselves Are clean and will lit.The checkout process went extremely poor. I knew that I would only need the unit for one month so I told the clear upon arrival that I wanted to move out on a particular day. They instructed me that I needed to send an email which I was OK with. As time went on I did forget to send the original email so once I received the bill for the next month of storage I was completely OK with it and on the phone with the gentleman I told him that I wanted to vacate the next month. At this point he said it was fine and I asked if I needed to send an email because I had been instructed to do so prior and he said there was no need. At this point I thought the process was complete because I was told that there was nothing else I need to do. However another month went by and I received another call saying that I was late on my payment. At this point I went down in person and finally closed out the account and they explained to me that I needed to remove my luck. No exceptions were made even though I’d been told I was also the month prior. In fact once I spoke to one individual voicing my issue he said that he would get back to me and within the time of them getting back to me they suspended my account and charge me a late fee. Proper communication and education would make this problem nonexistent. Throughout the entire length of the check in process not once did we go over I’ll check out list. I hope other storage facilities operate differently
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December 2020 by Joelle Pizzo
Barbara made the experience of signing up and showing me the unit so pleasant! She is great! and the units and all the details are pretty standard.
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November 2020 by Sein Harwood
This place is great, can’t recommend it any higher. The facility is clean and energy efficient. The prices are better than outside storage units in this area!!! I know my belongings are going to stay dry and safe. There are always moving carts available every time I have been there. The most important thing for me is the staff and customer service. Today I met with Amanda when I was there. She’s a district trainer from another area and she was awesome y’all! Very nice and helpful. Shout out to my girl Barbara!! She had the day off today but is also so helpful and fun. It sucks to have to use a storage unit at all but you guys make it so easy and affordable, I appreciate all of you. Thank you so much!
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November 2020 by Julia Ledesma
The check-in process was smooth and the person who helped us through it was friendly and helpful.
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October 2020 by Christina Selby
This is been terrible experience restoring my belongings one day they gave me another lease other than the one I signed and whatever my contact was for 24-hour access which is not true.This service is terrible I would not recommend it to anybody and again no 24-hour access during this covid-19 I had two upcoming up coming interviews the following day and could not get access to my storage so I would have something decent to wear for them.
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October 2020 by Marsha McCue
Please assure me that my unit was canceled until I give further notice. ThanksA guy named T took care of it on Oct 5 at 5 pm before my rental was to start next day.?