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January 2024 by Arayael Eloha
Awful customer service experience - DO NOT GO TO THIS STORE LOCATION. I called and spoke to a store rep asking about a specific item in the size and budget needed. He placed me on a hold and assured me that they had PLENTY of choices and items in stock. My mother and I arrived after driving 40 min to this location, and the rep on the phone misinformed me - there were LIMITED options to work within, and the store rep who did wait on me and my mother was incredibly rude, not helpful, and unprofessional. I had to purchase the item I was looking for in the incorrect size, but was reassured that I could return it. I paid cash - item was less than $100 on sale. It did not fit my boyfriend, so I returned the item the next day and then they said I could receive store credit or they could mail a refund check that can take up to 4 weeks. RIDICULOUS - again, the rep was rude, not helpful, or clear in communicating their policies or options to try and help me receive my refund in a more timely manner. I called the corporate office to complain, and they told me the in store reps should have given more options on what they could have done to help refund my money. My father and boyfriend will never shop from this location again, and very hesitant to use this brand. For a top men's clothing store, it is so unfortunate there is a lack of professional and kind customer service at this location.
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January 2024 by Warren Clayton
Wonderful service!! Gigi was awesome and helped us find everything we were looking for! Would definitely recommend this Jos A Bank store.
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October 2023 by Cameron Haney
I picked out a jacket, and they ordered pants to match. The pants come and don't match the jacket. Then they ordered a jacket to match the pants which I didnt want in the first place thinking I would just accept what was given to me. Two weeks later, I'm right back where I started without a suit. Go somewhere else.
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October 2023 by Alex Grau
Great store! I had to get a last minute suit and asked if they could help me out. 30 min later I walked out with a suit that fit. Thank you!
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September 2023 by C. G.
Ruben? Rubin? Was phenomenal. I was kind of intimidated because formalwear is out of my comfort zone but he is very disarming and knows so much about everything. Honestly made for an enjoyable experience and gave me just enough info to make a good decision. Go ask for him.
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August 2023 by Frank Luther
Okay, I love their cloths! Went in for a new suit, and the gentleman was not very interested in helping me. Seemed hurried and not invested. Gave one option and was done. Now I am a bigger man, maybe this was his problem? He just rushed through, and the minute another person came in door, I was passed to a younger, obviously less experienced man who was not aware of why I was there or where in process.Pick up went much better!! Amazing young lady (teacher) very helpful, exceptionally friendly, and professional. She (without knowing) did amazing service recovery!Cloths 5 star, service was 1 but 4 now!, location 2 older place, price 3.Definitely recommend, I do shop a lot online. But for good suits, you need proper fitting! Love, we have it here. Just staff need to be ready to serve all public, not just friends and favorites.
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August 2023 by rogelio gomez
First time buying a suit, ever. Got one for my wedding and was feeling super stressed about finding a good, well fitting suit. Ms. Janae made sure that me and my wife were as satisfied as possible with every little detail. She was very prompt, professional, and extremely helpful.We came back for a second time with my dad and little brother to get fitted. Great visit and amazing client service:) thanks so much!PS.They have suits to match a wide range of budgets. Got fitted head to toe with shoes for less than $400, and I think it's a steal.
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May 2023 by Michael Keister
I have been a customer here for almost a couple years now. I have bought a tailored suit, tux jackets, pants, shirts, shoes, ties, the works. I have been very satisfied with the quality of the goods. Not only that, but I receive excellent service every time I walk into the store. I recently ordered a custom tux for my wedding, and Reese has been incredibly helpful with the entire process. They really care about helping you look your best. If you have an issue, they work to quickly resolve it. I highly recommend this store!
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May 2023 by Marilyn Thurman
My son came here 2 weeks ago to be fitted for a suit rental for a wedding. He was told he had to come back May 1. We went back today (May 1) and were told the manager was gone for the day and they didn't know how to use the new program to order!When I told her we had to get this done bc wedding is in a month she agreed to try.Hopefully it will be ok. She was nice and kept apologizing.As we are waiting I asked another salesperson about finding a L size suit in clearance and he said" they're all mixed in...sorry about that". Never offered to try to help me find one.Very disappointed in this store.
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May 2023 by Bianca Schmidt
The staff was super friendly and helpful. The selection was excellent and the prices very reasonable. Highly recommend!
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April 2023 by Roger Parramore
Must admit I hate giving a negative review, but they have forever lost my business. Called with a repair question on a Jos A. Banks overcoat. The person was rude and dismissive. Love the coat, dislike the shop.
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March 2023 by D W.
Daughter had a wedding... of course I had to have a new suit, ran into JAB in Asheville and was fitted by Carson for a JAB travelers suit, new shirt and overcoat. They ordered as they didn't have my size, came in about a week later. I went back and was fitted, had to have several things altered, they shipped the suit to my home at their expense. Everything fit well and it was a hit as I gave my daughter away. Thanks guys, appreciate the diligence
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March 2023 by Ward Miller
I got a custom suit here and the results were lackluster. The fit not great. The coat had to be reordered not giving me time to have it altered…. Which it needed. Maybe it’s just tough to get good custom men’s clothing these days.
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March 2023 by william kropp
Was greeted at the door and told not only do they not rent tuxedos, when I told him I needed a suit he told me they were out of most sizes. Wow.
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March 2023 by Cory L.
Terrible, manager Reis is an idiot
