-
November 2023 by William Middleton
Be advised if you’re considering switching to Metro T-mobile prepaid. The service is horrible. Even worse than boost mobile and that’s really bad.
-
October 2023 by Jeremy Beau
The employees here are totally incompetent. I bought a phone and plan and they couldn’t even get my address right. Spoiler alert, they had my ID so it’s not a communication error. Maybe reading comprehension in their part. So now every time I call customer service they can’t help me because it’s not my zip code.Secondly and most importantly I wanted to purchase 2 more devices but they only had 1. I asked if they could order a second and they said no, “it just comes in our orders.” Employee put a sticky note on the device with my name and number and said they would call me when the other arrived. I didn’t hear back so the following weekend I show up and they don’t even have the original one they “saved” for me. They never ordered a second one.They are incredibly incompetent and I hope they go out of business
-
September 2023 by Chauncery Childs
Worst store... Of ANY kind of I've ever been in. Staff is pushy and quick.. Lack knowledge of products..Overall I'd give it 0 stars . Maybe a frowny face . Nah.
-
December 2022 by Gail Kelly
I enjoyed this store, and the staff was very friendly. I had to get a new phone because I lost mine here in North carolina. I highly recommend this T-Mobile because they're thorough they tell you honestly and they give you the best deals if they are available.
-
November 2022 by RedDead tips tricks
Guy was nice & helpful. Hooked up my home internet quick
-
November 2022 by Kellie Reveille
I enjoyed this store, and the staff was very friendly. I had to get a new phone because I lost mine here in North carolina. I highly recommend this T-Mobile because they're thorough they tell you honestly and they give you the best deals if they are available.
-
September 2022 by Denise
It's so hit or miss as to whether you get someone who's helpful. Sergio is great, and has been helpful anytime he was there even if he wasn't the one helping. The others I've dealt with are either useless or have to ask Sergio for help
-
August 2022 by Aaron Raby
Definitely a must go they give you a free $300 phone for switching
-
August 2022 by nancy deitz
So far they have been very good but they sale phones but has no idea how to check them. I just got a phone from them and it gets really hot plus I can't seem to get internet or service when I go home and if I leave town. All they can say is (They don't know) It makes me feel like changing service again. I just left boost mobile for the same reason and Meto sword they were better ( it doesn't look it) but I do like how they offer security that anyone can with their plans. It can also be placed on at least 10 other computers, laptop ,tablets, phones, etc.
-
February 2022 by Christopher Boyd
DO NOT!! we have been with Tmobile for over 17 years. Signed up for 2 promotions and customer service says that there not valid. Cost us thousands.
-
January 2022 by bonnie slugger
Continue problem with service , not ringing at times not letting others call in, and getting texts way late, on top of no service phone tech problems. Even worse they don't even have my card on file that I filed how? When you billed it the last 6 months
-
August 2021 by Jessica Finney
Thank you metro for the assistance ??
-
July 2021 by Michael Rochester
Manager seems inexperienced, but that’s no excuse. You excepted the job. Very rude to me. I’m changing carriers next month.
-
June 2021 by Adam Morales
Exelent
-
June 2021 by Vince DeCarlo
Real friendly and real customer support unlike the phone# you're supposed to call just to have your bill go up without an explanation and not have the issue I called about addressed at all.
