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June 2023 by Cate Moon
Both times I made an appointment, I waited more than and hour. The nurse spends a lot of time typing. The room is cramped and windowless. While waiting, there is no access to a bathroom. Better to go to Urgent care.
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April 2023 by Cate Ruane
I made the appointment and got a text saying to “wait until your name is called,” so I arrived early and waited, and waited, and waited. No one is there to answer questions, there is only the nurse who is behind a door with a patient. I checked my phone and saw that I’d received a new message that instructed me to “sign in at the kiosk.” Why the conflicting instructions? I waited in total and hour to see the nurse. Plus, the kiosk had me repeat information that I had already given online when I made the appointment. Waste of time. The nurse was fine, although with this new insurance through Aetna/CVS there are absolutely no doctors taking new patients in the Asheville area, so the best you can do is see a nurse at this Minute Clinic, and why it is called “minute” when you wait so long with an appointment, I don’t know.
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February 2023 by Dawn Pothos
Rude treatment. Over an hour behind schedule with no comments or explanations. No public bathroom in the store. Provider spent time gaslighting and passing judgement. Extremely disrespectful.
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June 2022 by Chase Woodward
The women who works here is on a power trip. I will admit I was 15 minutes late that is totally my fault. However, when I arrived my appointment was still in the system and it allowed me to check in. I then wait for almost 30 minutes only for the women to come out and look at me and go “so you were late” which I acknowledged and apologized. She proceed to tell me that she was too busy to give me a b12 shot that takes all of 5 minutes. That she had tons of people coming in and it just wouldn’t be fair. I said ok and started walking away and she called after me and said if I had just been on time and if I make sure to be on time next time things like this wouldn’t happen. It was one of the most condescending experiences. I shopped and watched her sit in the exam room for over 15 minutes doing nothing. Basically she felt offended that I was late and decided to punish me. Based on other reviews o get the impression that this is just a sad angry women. Not the person you want poking you with needles!
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June 2022 by Ishka Shir
I've had pleasant experiences here in the past but today was pretty negative. First off I showed up ontime for my apt and waited outside of the tiny clinic outside. After waiting for 8 min I notices a old piece of paper that was folded over from rain that said the clinic was closed! WHAT! I went inside to ask about why I was able to make an appointment online but the clinic was closed. The woman at the front just shrugged and said she didnt know anything about it and to ask the pharmacy. I went to the pharmacy and they told me they had moved inside and pointed me in the correct direction. After signing in I waited for an hour and 20 min for my appointment! Then the staff was cold and dismissive of me. I told her I wanted to refuse service (she wanted to check my blood pressure and ears, and so on and asked 20+ questions) and leave and she told me I couldnt! Then my covid test came back negative but she told me that I should treat it like a positive BC I was exposed to someone and have sniffles. (this is my 3rd negative test this week) Why bother getting tested if they tell you not to believe the results?
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December 2021 by Cameron Mendel
Over 40 minutes late to see me. Nurse had the bedside manner of a coal miner. Last time I make the mistake of handling any medical needs at CVS.
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October 2021 by Honest Opinions
My appoimant was at 3:40 I waited 30 more min like what you said to be on time and you are the one late doesn't make sense
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April 2021 by martha bader
Wonderful! I needed a TB test, could not wait weeks for a doctor's appt, saw this thing called "Minute Clinic" and made the last appt for the next day. I was running late - the doctor called me to see if I was still coming, and said "don't worry, I'll take someone in line and you can be after." As it happened, that patient went long enough that they should have technically been closed, but she took me anyway. The doctor had to clean the whole place herself, took my insurance and did everything. When I entered, it was a single, fully equipped exam room and the doctor provided professional, efficient service. I am amazed that something so rational and useful exists....a walk-in clinic, 5 minutes away, with the pharmacy right there? And she can treat many routine things there! Much better than an urgent care place, and getting a doctor's appt is a pretty big hassle, and very expensive. This is going to be my new go-to for routine medical needs. Really impressed!
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October 2020 by My World
This was a bit upsetting experience with a clinic ever. I got a call to come in. Got in within 5 min. It said 'check-in. And we will be with you shortly' Check-in like it said to do so. And waited. Over 30 min. Then it said we will see you after break. 1 hr. Not only was I waiting 30 min. I had to wait 1 more hr?? I'm sorry but I dont have that much extra time on my hands.
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December 2019 by Anthony Pascoe
After waiting 2 hours, it took almost an hour for them to figure out how to do a cheek swab and send it in! Totally unacceptable! Do more training!
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July 2019 by Samuel Ramsey
The Nurse Practitioner, Amy, was amazing! She was respectful, compassionate, and helpful! The only Doctor that compares to her is Dr. Johnson in Mars Hill. It was awesome to be around this lady because she was smart and full of life! I've never met a more likable, hard-working, and admirable woman! I trust her with my family members more than any other doctor!! She will help you. If you've been to a thousand doctors that can't find what's wrong, Amy will find out. She is an extremely high caliber person! She's a health care professional with total class!
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May 2019 by Kelsey Haskins
Wonderful experience with the NP only had to wait like 10 mins past my appointment time and she was very thorough with the exam and referred me to a great clinic that was inexpensive and could do an iv drip. She called them to let them know I was coming so they took me right back.
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April 2019 by Raquel Sanchez
Have had a decent experience before, but this time wait was 46 mins, and almost 2 hours later I'm still waiting. Only one person is working
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September 2018 by Darrell Shroyer
Checked on phone wait was 2 min.
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August 2017 by Eric Santagada
Great experience. Made appt the night before online, Alicia was right on time, friendly and knowledgeable. Both my ears were clogged with wax and she quickly flushed them both out - I can suddenly hear again! I was out of there by 1130.
