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June 2023 by R P
Typical outlet store, decent selection, nice staff.
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March 2023 by GS
I recently visited the New Balance Factory Store in Asheville and I have to say, it was a great shopping experience. The store had a wide range of New Balance products available, and the prices were quite reasonable.The store was well-organized and clean, which made it easy to find what I was looking for. The selection of products was impressive, with a variety of athletic shoes and clothing available. The prices were also quite reasonable, especially considering the quality of the products.One of the standout features of the New Balance Factory Store was the friendly and knowledgeable staff. They were able to provide recommendations and answer any questions I had, which made for a more personalized shopping experience.On the downside, the checkout process could be a bit slow during peak hours. However, the great selection of products and friendly service more than made up for this minor inconvenience.Overall, if you're looking for a great store for New Balance products, the New Balance Factory Store in Asheville is definitely worth checking out. The prices are reasonable, the store is well-organized, and the staff are friendly and helpful. I highly recommend this store to anyone in need of athletic shoes or clothing.
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March 2023 by Deron Smithwick
While at the Asheville Outlet Mall we stopped by New Balance. I never buy sneakers from new balance so we went to what they had. They had a 40% off sale so I tried on a few shoes and one new balance shoe with a high sole like Hoka looked good so I tried them on and love it. The manager or assistant manager was very helpful his name is Neal . Let me be clear the 40% off and Neal are the two reasons I purchased New Balance shoes and why I will likely purchase more New Balance. Thanks Neal
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March 2023 by Dennis
I recently visited the New Balance Factory Store in Asheville and I have to say, it was a great shopping experience. The store had a wide range of New Balance products available, and the prices were quite reasonable.The store was well-organized and clean, which made it easy to find what I was looking for. The selection of products was impressive, with a variety of athletic shoes and clothing available. The prices were also quite reasonable, especially considering the quality of the products.One of the standout features of the New Balance Factory Store was the friendly and knowledgeable staff. They were able to provide recommendations and answer any questions I had, which made for a more personalized shopping experience.On the downside, the checkout process could be a bit slow during peak hours. However, the great selection of products and friendly service more than made up for this minor inconvenience.Overall, if you're looking for a great store for New Balance products, the New Balance Factory Store in Asheville is definitely worth checking out. The prices are reasonable, the store is well-organized, and the staff are friendly and helpful. I highly recommend this store to anyone in need of athletic shoes or clothing.
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March 2023 by Kathy Self
Neil was so helpful and patient! He helped my husband, my granddaughter and me find shoes. He was very knowledgeable about the various styles, which was especially helpful since both my husband and me have difficult feet! Thanks, Neil!
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February 2023 by gregory prince
Professional, friendly staff. Great selection of merchandise.
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December 2022 by brian tice
Always a helpful staff and usually lots of deals when your an email member
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September 2022 by Shana Craig
The only employee that even spoke to me was the cashier Malik. I walked by a manager (lady with red hair) said hello how are you she kept walking. I noticed a lot of women shopping and not one employee on the floor helping them but there was only one man in the store and two employees were assisting him. I was shocked to learn the lady was a manager and wasn't friendly at all. Luckily the cashier made things right and was very apologetic. I love NB shoes and they had a better selection than Nike did that day. I couldn't believe the service I was witnessing and reading other reviews it doesn't seem like the normal service.
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July 2022 by DD
Had the best experience here with Neil, who went above and beyond to problem solve in finding a tricky fitting shoe for my mom. Measuring her feet and bringing out many different options as well as exploring models not in stock that may work even better. We left with a great fitting pair and an even better experience. A+++++
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June 2022 by Divya Rajdev
Great deals very clean and well kept store
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June 2022 by Bradley Sperling
I have bad feet and ankles. I can't ever find the right shoes. Today a young guy name Neil was the best shoes salesman I ever met. I have plantar fasciitis in both feet. He recommended me shoes with my wide feet. What impressed me was he had a return shoes that he wanted me to try 3 styles of. He gave me the pros and cons on what was the best model. He said sorry to me for telling me all the info about the shoes. I said don't be sorry I need to know the info and I appreciate you telling me the info. Instead you can just hand me nice shoes but you rather make me feel comfortable. I told him anytime I come here I'll ask for Neil. New Balance this guy knows his shoes and knows how to help customers. Neil deserve recognition thank you for helping me. I'll be back!
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June 2022 by Proph Bundy
Had the best experience here with Neil, who went above and beyond to problem solve in finding a tricky fitting shoe for my mom. Measuring her feet and bringing out many different options as well as exploring models not in stock that may work even better. We left with a great fitting pair and an even better experience. A+++++
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June 2022 by Terri DelaCuadra
Clearance area shoelaces were higher than shelf items. If you are not a high end athlete are willing to pay$$$ not a great deal
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June 2022 by Stewart Locklear
The shoes are just not the same quality as a few years ago and the employees really don’t know much about shoes.
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May 2022 by Ed McEnaney
They have great selection. I found the sneakers I wanted. Thank you. God bless.
