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October 2023 by Allissa W.
Just had the best experience shopping at this petco! The associate, Will, was extremely knowledgeable and provided me info on my breed of dog that I didn't know! Super helpful and friendly! Goodbye petsmart! I'll happily drive an extra 10 mins to this petco bc of the fantastic people that work there and huge selection of reasonably priced items. Thanks Will! Thanks petco. Customer for life.Please ignore all the terrible reviews of this store. Blows my mind! Great store. Great prices. Knowledgeable associates. Don't believe the naysayers.
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July 2023 by Shannon R.
I used to like this store, they would always honor competitor's coupons and even Amazon prices if it was the exact same product. Well the man who said he was the "boss" and told me today they never did this, I explained yes, the cashiers gladly did it for me numerous times. And I am just talkind about a few bucks, nothing crazy. Ususally 10% coupon. He could of been more polite about it instead of talking to me like I was an idiot. I will not shop there anymore. Thank goodness for Amazon!
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June 2023 by Diana P.
I took my golden doodle at 9 am today and at 1:39 I finally called the groomer just so she could tell me a lie about my dog acting up trying to bite her which my dog has been to other groomers and never had a problem then she told me she couldn't finish her and I go to pick her up 5 hours later my poor lil girl was gapped everywhere so sad that so called people apply for groomer position that does not care for your puppy only a payday get another job obviously this one ain't for you I rate this groomer a zero that charged me still 55 dollars for sorry ass work yes I called your corporate office and anybody that has had a problem here needs to do the same never again will I go there for anything
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May 2023 by Blue Water Jim
It is not the customers responsibility to pay for bags. PetSmart gives them for free. You lost a long time customer today.
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December 2022 by JT J.
I came here to buy stuff for my cats. The selection of cat towers, and food were extensive, but besides that the selection for cat supplies is somewhat limited compared to other stores. The staff were fantastic though! I believe the two that yelped me were Gracie and Savannah, but they both went above and beyond to help me with my shopping and compare my options. Customer service like that easily makes this my new favorite pet store in the area.
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January 2022 by Jessica Gibson
I order same day delivery one hour later I show up and my order isn't ready so they have had a hour to get TWO items off the shelf and then when I went in when they told me that wasn't ready one rude woman said that's why we send out email saying it's ready ..I said we'll since I'm here and I've travel all the way from Waynesville which is 45 mins away can't I just got and pick up my TWO items since I've already paid for NO mam u can't ur items are in the back in boxes that are full I said REALLY I've travel from Waynesville I said whatever as I was walking towards the door I got called HATEFUL and they where not BUSY at ALL no crowd ..no line at the register and they can't get two items off the self little over a hour really...
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October 2021 by Alice Tinajero
I love Petco Grooming and the store as well; however, it is a bit pricier than Walmart for pet food. Petco has a great variety of pet foods of all price ranges, collars, grooming items, and clothing that is so adorable! I have spoiled my dogs quite nicely there. Petco also hosts a clinic for reduced rabies vaccinations and other shots for both cats and dogs. It is where we got our dog vaccinated until work became steady for us, and I would recommend it 100% for everyone!
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August 2021 by Amy Lanman
I took my pride and joy to get groomed and was so happy with how he looked and how happy he was when I picked him up .. I highly recommend the groomers at PetCo
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June 2021 by Alex L.
I felt like I was in the twilight zone. I had a buy online pick up in store and additionally grabbed a treat for my dog. The girl complained about us paying with card and then they had my BOPUS but wouldn't give it to me because it said picked up in their system but was clearly there with my name on it. She told a manager and he did nothing but thankfully someone finally came and had some sense to help us quickly because clearly we didn't pick up our order. Sorry for my overuse of clearly but it was a sh** show. Only petco in my area and I prefer this over petsmart so will be back for that reason only..
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May 2021 by Amanda T.
Alright. This review right here is for Tiffany. WOW WOW WOW. She is PHENOMENAL. We always come to Petco, usually either this location or Merrimon, but I'm glad we chose Brevard today. We went to check out and Tiffany saw my partner's Pals Rewards card and asked if we ever used our rewards, and we didn't even know! So she had us download the app and bam, all these rewards we never knew about pop up. She saved us money and went out of her way to do so. Tiffany, that meant so much to us! From here on out we will be coming to this store and we hope to see you again!
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May 2021 by Brian Williams
Pretty g
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May 2021 by Sabrina Connor
some if the staff is very knowledgeable
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February 2021 by Angelica A. Thompson
Friendly management and employees , they are always very helpful !
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February 2021 by Ansley Gilreath
Very professional staff even in the face of some very rude and hostile customers. A very pleasant shopping experience and I feel terrible some customers treat the employees here so horribly while they’re just trying to do their jobs.
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August 2020 by Lauren P.
I took my pup to their grooming department to get a simple wash, and I had made an appointment ahead of time. When I got there the guy told me it would take a few hours bc he was gonna wash the dog and then take a lunch break before drying him. When I asked him if he was just gonna stick him in a crate wet and cold, he just said "yeah, with the other dogs". Anyhow, I convinced him not to do that and to at least dry him afterwards he said he would. When I came to pick up my pup his head was still wet and stinky bc it never was actually washed. I typically wash my dog myself but didn't have the time this time, but if you are in my situation please save your money or go somewhere else before here.
