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November 2023 by Kelly Miller
I use to work at Talbots for 3 years. The management at my store drilled into us great customer service, and we were a flagship store in part due to the customer service! This store on the other hand, pales in comparison.There have been several visits where small things have happened from the manager being nasty during a return because for once, I did not have my receipt or watching me while I picked up an item, not offering to help me etc., but the visit today was it for me and I will never step foot in this store again!I decided to purchase a pair of pants that were a part of the Christmas line. I asked the associate if there were any promotions on the pants, and she said no. When I got home and opened the Talbots web site, there it states," 30% off dresses, skirts and more. These pants were discounted. I called the associate about this. She told me that there are too many discounts every day for the associates to have to keep up with, and the only way they honor them is if the customer brings it up!!!! I could not believe what I was hearing!!At my store, we were always "chatted" in at each shift with the promotions.If they are doing this, it sounds like this store is trying to have their sales reflect big numbers for the end of the day! Beware of what the promotions are before you check out, because there is ALWAYS a promotion at Talbots, and unfortunately, the quality shows it.
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April 2023 by Kathie Briggs
Staff is friendly and helpful. Selection is very limited. Relatively few items from the catalog make their way to this store. Large section of last season's clothing on sale. Most are what you might call picked-over.
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February 2023 by Cricket Werkheiser
Thank goodness we have talbots for women over 60 clothing selections as they are few and far between.
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October 2022 by Carol Mccrory
I always enjoy shopping at this store. There is one sales person there - Robin - who is so cheerful, so knowledgeable, so friendly, and so helpful, that I always leave that store feeling happy. That, in turn, makes me want to go back!
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September 2022 by Janice Goode
Not pleased with sale prices. Not discounted enough to start. Excellent pant choicesThe dresses seem to be for younger people. They need to think more of their customers who are almost all over 35. Some tops too young looking.
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June 2022 by Justin Kayy
Sat here waiting for my mother and watched the manager practically yell at an associate because of how she handled a customer. The associate was nice to the customer and she did go out of store policy just to change one thing (customer was one day late for return on clothing). Watched my mother walk out and give the manager a dirty look. 15 minutes sitting here it's been going on, and is still on going. The manager is starting to calm down but she still had an outburst infront if all the customers.
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April 2022 by Gale Jackman
The customer service in this Talbots has always been excellent. Galena was so very helpful even though she had many customers to deal with. I haven’t found this kind of customer service in any other clothing store in the Asheville area. Apparently many other women felt the same way because Talbots was quite busy. The selection is great & the prices are reasonable. I had a very good experience.
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December 2021 by Judith Holloway
Helpful staff!! Great markdowns on pretty sweaters in the clearance plus they have nice assortment of dressy outfits for the holidays.
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November 2021 by Olivia Fong
Communist Talbots....went into shop and they chased us out because we didn’t have a mask ....so glad to know where I won’t be spending my money. Since I was the only customer in there....good luck with staying in business ????
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November 2021 by Robin Bubonic
Quick service
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September 2021 by vickiehking
Galina provided the very best customer service.
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April 2021 by Jason Gosnell
I guess my wife went there
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November 2020 by Nicky Byers
The ladies are terrific and very very happy nice and know what they are doing when it comes to helping people. Thank you so much for your time. Asheville Biltmore Village shops
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September 2020 by Kay Sparkman
Love this store. Very neat and clean. Nice sales people.
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September 2020 by Mark Stambaugh
Nice store! Great customer service!
