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August 2023 by Mike & Diane Stephens
I want to give a shout out to Jack! I am a regular customer of the hattery. I go there EVERY time I am in the area. Of course I found a hat that I loved on this visit. He went over and above to help me to get the hat stiffened and shaped to my liking. If you are a hat lover, you should definitely pay them a visit. They have a great selection of hats and know their stuff. It's a hat lovers paradise.
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May 2023 by Stephanie Rivera-Bethe
Great atmosphere, cool and interesting items! Awesome staff!
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April 2023 by Michael G
Excellent place to come to and explore when you're in Blowing Rock. Great souvenirs, friendly staff and a huge selection of candy, hot sauce and ice cream downstairs.
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December 2022 by Clay Bradley
Awesome little shop. Lots 9f gifts, clothing and hats everywhere. If your looking for something specific. Good bet it's there, or they know where it's at.
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December 2022 by Daivd Boles
Outstanding people, they will go out of their way. To make you happy. I'll be back, check them out.
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December 2022 by Olivia Hadley
Good vibe. Ask about price before you order a basic cocktail. A semi-decent Manhattan with Bulleit Bourbon was a whopping $19…
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July 2022 by Tia Newman
I love this little shop in downtown blowing rock. The owner is the kindest man you’ll ever meet. I was having trouble finding a sweatshirt, and he came up and asked what size I was and drove to where they keep the overflow inventory (15 minutes away) and got it for me with the kindest smile on his face the whole time. The sweatshirt is so comfy and cozy. Stop by this place if you’re near. Definitely worth it. Thank you again! :)
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June 2022 by Robin Marrs
Went in wearing a hat and was looking for a new one. The hats were stacked tightly and when I went to get a hat the woman almost tapped my hand. She said the oils damage the hats. I have lots of hats so I know how to handle them. She actually snapped at me twice. I will never go there again.
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May 2022 by Amy B.
Store is cluttered and unorganized. I don't think it's possible to cram any more Chinese made junk inside. I will never be shopping here again, you can find cheaper souvenir items in Boone. The employees however, I felt bad for. As soon as I walked in, some younger girls behind the register greeted me. They offered to help me find items I was looking for, although I politely declined. They were very welcoming. When I walked into the back of the store though, the older woman who seemed to be their boss was not trying to help, or even sell me anything. All she wanted to do was talk about the other employees and how she "despised" all of them. This miserable woman wouldn't even answer my questions about the hats without making some snarky comments about the other employees. She said she was quitting soon, but I think they should fire her first. I got fed up and left. No use shopping here. Stay away.
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May 2022 by Maggie M.
My family and I were in town for vacation this week. We decided to go into the store in order to find my youngest daughter (2yrs) a T-Shirt. The young auburn haired girl working at the entrance was very helpful and showed us right to them. There was lots of variety and sizes. We had picked out two, when a nasty old hag came up to us and told us that they weren't going to fit my daughter. She said that "she had raised two kids by herself" she knew what size we needed. Yeah, maybe in the 1800s. I told her we didn't need any help. She stormed away and mumbled some curse words that I do not appreciate in front of my young daughter. Great store with a large selection if you don't mind dealing with one of the original Salem witches.
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April 2022 by Margaret M.
At first the "hat lady" seemed a little rude. She was very blunt and direct to all customers as they and as we tried on different hats. She actually gave more help at first than we really wanted---almost insulting our huge heads. (But we are a family of George Lopez heads) But it worked. She was right; she knew a lot about hats. We left with three hats we love for our next beach trip.
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April 2022 by Anissa M
Lots of souvenirs, went in to buy a plastic sled which was outside the shop. It was listed at $13.99 but was charged $18.99. We didn’t realize as we were picking it up on the way out. We went back in and asked why we were over charged as they were listed for 13.99 woman said oh that was a mistake and went ahead to refund part of the price…or so we thought. She had just started refunding without telling us exactly what she was doing. She ended up refunding the entire amount and when we said we still wanted the sleds she said they couldn’t honor the price listed on the sled. It was someone else who put it on there (another employee) so the price had basically no effect on the item. Super annoying, honestly wouldn’t go back here ever. Customer service sucked and prices were way too inflated. There are tons of other shops, I’d pick one of those.
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February 2022 by Anissa Martinez
Lots of souvenirs, went in to buy a plastic sled which was outside the shop. It was listed at $13.99 but was charged $18.99. We didn’t realize as we were picking it up on the way out. We went back in and asked why we were over charged as they were listed for 13.99 woman said oh that was a mistake and went ahead to refund part of the price…or so we thought. She had just started refunding without telling us exactly what she was doing. She ended up refunding the entire amount and when we said we still wanted the sleds she said they couldn’t honor the price listed on the sled. It was someone else who put it on there (another employee) so the price had basically no effect on the item. Super annoying, honestly wouldn’t go back here ever. Customer service sucked and prices were way too inflated. There are tons of other shops, I’d pick one of those.
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December 2021 by Erika C
Why aren't there 0 stars?! We are in our 30s & we got scolded like little children for picking the hats up not by the brim! Also got scolded for saying one of the hats looked like a Sherlock Holmes hat! Hey lady, take a chill pill & stop being a KAREN! We immediately walked out because of the HORRIBLE way we were treated! My husband even said "have a good day" on our way out & she simply said "goodbye". RUDE!
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December 2021 by Lanette Lewis
Walked in and the staff were not friendly, they watch over you with arms crossed like you are about the steal. Not sure where they get the info about how to handle a hat but a real cowboy hat is not picked up by the brim. The the lady that was so rude. Needs to learn about how to handle expensive cowboy hats. We walked out had no use for cheap knockoffs.
