July 2023 by Ed Merritt
Mike and company are great. They've taken care of my bikes for years. I don't live in Boone anymore, but still stop in for work and supplies anytime I pass through. With the college kids and turnover associated with that, sometimes you'll have a slightly different experience than the time before. But they're always good for their work and to rectify any issues.
July 2023 by Dillon Cornett
TL;DR: Stellar bike shop with incredibly knowledgeable staff and positive business practices. Also help with rad trails.Got a mountain bike(Marin San Quentin 2) from them a while back. Clearly very knowledgeable staff from the get-go. Price on the bike was right on point, couldn't complain.Took my bike in today for the free service included with the purchase(cassette was loose and drivetrain was whack). Ended up picking up a mini pump and a nice Bell helmet for unbelievably reasonable cost; especially considering the business is in the middle of downtown Boone. Not to mention they went the extra step in using an orange cable end to match my grips and peds. It's the little stuff that matters!I would also would like to mention that the staff of this bike shop does a lot of work with the local trail network, Rocky Knob; which is probably tied with Tannery Knob in Johnson city as my absolute favorite trail network. Dudes know their bikes and their trails, glad to call Magic Cycles my bike shop.
June 2023 by Thomas D.
While on vacation in Boone I had a free day and decided to check out the local bike park, Rocky Knob. I stopped by Magic Cycles whom I found to be very knowledgeable in setting up the Santa Cruz Megatower that I rented for a day. Awesome service and they even shuttled the bike for me to and from the park since it wouldn't fit in my rental. I highly recommend this shop if you're in the area.
June 2023 by Endurance Auto
Great guys they also do trail work. I was riding rocky knob on a perfect day and the owner, was picking rocks off the trail instead of enjoying great riding. SUPPORT THOSE WHO SUPPORT TRAILS>>>>
May 2023 by Anthony Dickinson
This shop has been helping me often on for years. They consistently done a good job. I’ve also sent multiple people to them over the years to rent bikes. The rentals I’ve seen have been set up for the ride her well, and are in overall good condition.
April 2023 by Joseph Harrell
Great shop and excellent customer service. I bent my rear rotor at Rocky Knob on a Wednesday afternoon ride and made it to their shop a little bit before closing. They were able to have a new one on and the bike ready to go by lunch on Thursday. The staff, I believe his name is Mike (I'm sorry I can't remember), was up front about possibly having to put a 180mm rotor on if my 160mm couldn't be straightened (it was pretty jacked up!). I appreciated his professionalism and taking the time to talk with us about local trails since we are from out of town. We will definitely be back the next time we are in Boone.
July 2022 by Josh M.
Nice organized shop but....just a bit slow in the morning. Helpful throughout the day with maintenance and stuff.
June 2022 by David Guiney
Santa Cruz Bronson bike was ready in a few minutes from when I walked in, they accommodated my times so that I could keep overnight and go out really early in the morning. And they gave me great advice on the trails (emerald outback on Beech Mtn). The bike was great, it's a lot of machine for me but i got used to it after some practice. I'll be back in that region in the fall and will rent again from them. One suggestion, ye should rent enduro and all mtn bikes out from your Sugar Mtn location too for the trails on Sugar and Beech.
November 2021 by Brittany Waldrep
Some friends of mine referred me to this shop because of Magic Cycle’s expertise and popularity in the area. I brought in a couple of used bikes for tune ups and replacement parts. The entire process took about two months. The information in my repair ticket was lost for a number of weeks, management/employees never called to update me on repairs or completion, and staff repeatedly commented on how cheap the bikes were all 4 times I went to the shop. Overall, I only paid $145 for two tune ups and a replacement part so I figured I could let the rest go.I took the bikes on our first outing today, and the breaks on one of the bikes don’t work AT ALL. So if you are in need of any bikes repairs, I would not recommend wasting your time here. And if you’re new to biking or mountain biking, you’re definitely not welcome here.
September 2021 by Mark Hebert
We rented downhill bikes from MC at their Sugar Mountain, NC location. They are right next to the lifts so access to the trails a piece of cake. The staff helped us out with everything we needed. The bikes they rented us were high quality and rode like a dream. This was our first time trying downhill mountain biking so the staff made sure we knew what to expect and explained it all to us. It was a great experience for us and I highly recommend MC. We range in age from 17 to 50 and all had fun.
June 2021 by Daniel Atwood
Were in Boone for the day and rode Rocky Knob (super fun!) on the way through to the Virginia Creeper trail the next day. While riding noticed a wheel was out of true and in desperate need of retensioning. Called Magic Cycles and they had me fixed up and out the door in a couple of hours while we walked King St and grabbed some food. Great guys, fair prices. Thanks for working me in!
June 2021 by Kathryn Polk
The guys working the shop downtown were incredibly kind and helpful. They helped our family find good quality and well priced mountain bikes, and explained everything for my boys and I. They even installed the bike rack onto our car in the rain- with a smile. We appreciated the employees very much and had a wonderful experience!
May 2021 by Johnny W.
There service was not that great . I had to keep calling to get my bike repairs completed in a timely fashion.
May 2021 by C T
Very nice bike shop.
April 2021 by Matthew Phillips
Excellent customer service and professionalism. We've visited this shop multiple times recently purchasing two bikes and several parts. Each time the experts at Magic Cycles met us outside to accommodate our health circumstances and were extremely kind and helpful. Highly recommend this shop and will definitely be a repeat customer next time in the high country. Thanks Will and team.
