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January 2024 by Janeice Fludd-Hill
Extremely Poor customer service. No sense of urgency. Most of the bankers were texting and having private conversations while guests were waiting to be seen. A little acknowledgment would have went a long way!
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October 2023 by Binal Patel
I thought all the reviews were exaggerated but they’re accurate, did a wire transfer and was questioned like I was a criminal for 15 minutes before they finally were satisfied. Never had an experience like that at any other bank.
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July 2023 by Mirabela Ursut
Very unfriendly staff. Came to deposit a bunch of cash and I definitely anoyed the teller. Will be changing banks for sure
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June 2023 by Nick C.
Tried calling for a balance confirmation and was constantly put on held and given no resolution. Heard the manager telling the the teller what to do and seemed like they were laughing. They told me to do it myself, and when I tried to use the website they told me to it would've cost $27.
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May 2023 by Nick & Samantha
Tried calling for a balance confirmation and was constantly put on held and given no resolution. Heard the manager telling the the teller what to do and seemed like they were laughing. They told me to do it myself, and when I tried to use the website they told me to it would've cost $27.
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April 2023 by Kirsten Nicholas
First Citizens is the WORST bank I have ever worked with.I had an auto loan with them, I would send the payment via check every month via my traditional bank on the 13th, due on the 1st. They would receive the check and HOLD it until the 3rd of the month before cashing and then would send me late notices in the mail! I sold the vehicle on the 18th of the month, the payoff paperwork went to them on the 20th and they didn't process it until the 28th of the month. On the 29th I happened to call to ask for a copy of the payoff letter, they said I would have to wait 10 days for processing the loan closure and then wait for the letter to be mailed. If I wanted one sooner I could go to a branch. I went to the branch, they told me that wasn't possible and I had to wait. When I was working to sell the vehicle and receive a payoff balance, their customer service number hung up on me 3 times after I had been waiting on hold. When I finally got them on the phone, they said they couldn't email me what I needed, they had to FAX IT! Seriously, like I have a fax machine!!!
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March 2023 by Kirsten N.
First Citizens is the WORST bank I have ever worked with. I had an auto loan with them, I would send the payment via check every month via my traditional bank on the 13th, due on the 1st. They would receive the check and HOLD it until the 3rd of the month before cashing and then would send me late notices in the mail! I sold the vehicle on the 18th of the month, the payoff paperwork went to them on the 20th and they didn't process it until the 28th of the month. On the 29th I happened to call to ask for a copy of the payoff letter, they said I would have to wait 10 days for processing the loan closure and then wait for the letter to be mailed. If I wanted one sooner I could go to a branch. I went to the branch, they told me that wasn't possible and I had to wait. When I was working to sell the vehicle and receive a payoff balance, their customer service number hung up on me 3 times after I had been waiting on hold. When I finally got them on the phone, they said they couldn't email me what I needed, they had to FAX IT! Seriously, like I have a fax machine!!!
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January 2023 by Kadie M.
I've banked with First Citizens for a few years and this location has always been helpful.
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January 2022 by Pam Simpson
Adam Khan lied to my father-in-law about his account and is mean to senior citizens.
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January 2022 by SSC
Adam Khan is rude an condescending towards Senior citizens!
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November 2021 by Nicole Denny
Horrible service on many occasions. Went in to exchange large bills for smaller denominations and was questioned why. Tellers have been rude and short. This is a real issue that needs to be addressed if they expect people to continue banking with them.
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September 2021 by Aleksandr Gidenko
Not a customer focused organization. They don't care about helping their customers.
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March 2021 by Noah Talley
good bank
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July 2020 by Luke Render
Friendly folks. A range of investment services are offered there like IRAs, securities, foreign currencies, and financial advisors. They have a drive up. I did not see an ATM at this lobby. Read the fine print there are fees on the accounts. i.e. - You may have to have an account minimum or only so many transactions per month. They appear to be fairly national near as I can tell. They have branches in FL and NC. This branch is open 9am to noon on Saturday, which is convenient if you work Monday to Friday 8am to 5pm.
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June 2020 by Matt G.
Asked them to check my balance and they pushed me over. It's ok, I know they like me because they told me my credit card balance is out-standing! First impressions were very good. Then I realised how small and rural this bank is. Need help with anything internationally or anything more complicated than cashing a cheque or withdrawing cash - you are out of luck. Always polite and friendly, just not conveying critical information clearly. Not for me, I lost interest.
