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November 2022 by Dave Gordon
From the minute I walked into Pinnacle Financial Partners to open up my business checking account, I have had nothing but the absolute best experience. Everyone greets you with a warm smile and takes the time to understand what exactly you are looking for and how they can help, And at any time during the process you have a question, the office leader, Jennifer Murphy, is there to step in and help answer and guide you through the process. It's so nice to have a bank like this right around the corner that I can drop into or call whenever and know that my financial needs will be met.
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November 2022 by Gao Xing
Love all my peeps at the bank here! A personal banking experience that makes you feel like part of the family.
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March 2022 by Mary Pierce
I work with Pinnacle through both business and personal transactions. For business purposes I have always found them to not only have the BEST customer service. They are always responsive via email, answer the phone and are willing to go out of their way to make sure you are a happy customer. I have had bank/check fraud that they jumped on immediately. They alerted me, they helped me setup a positive pay program (so I could verify daily charges remotely before they would clear) and they called me daily to not only make sure I understood the software, but that they were just a phone call away with anything I needed. They assisted me with a check scanning system to make my deposits inhouse easy and cut down on bank trips and so many other things.I cannot tell you how valuable this is to have a good banking relationship. On a personal note, they have helped me setup my own accounts and are super helpful anytime I have a question. I cannot say enough wonderful things about this bank, especially this branch. I recommend them to everyone who asks and even some who don't:)
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March 2022 by AlliCarter Hair
Im so very thankful for finding Pinnacle Financial Partners. John Ponce has a well of financial knowledge and made me feel so comfortable while figuring out the right banking solutions for my small business. What I love most about this bank is how personal they make each exchange, and making it a point to introduce me to everyone that would be helping me . Im very thankful for them helping me make my business possible !
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February 2022 by Matt Barnes
I was looking for a "small business friendly" bank and was very happy to find Pinnacle Financial Partners. I worked with Charlie Smith when i first signed up and was a bit skeptical - I thought the extremely friendly & helpful service was just because i was a new customer and that it wouldn't last. Well, Charlie transferred to another branch and enter Jennifer Murphy. Several years later and the service is still as good, if not better, than day one. Every interaction i've had with the staff at the Cary branch has been outstanding. They are always friendly and eager to help. And Pinnacle as a bank, could not be more small business friendly. As my business has grown, they have been very accommodating regarding deposits, etc. Please - don't change a thing! You guys are awesome!
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February 2022 by Bob Jansto
Jennifer Murphy and her team at the Cary branch of Pinnacle are outstanding! We have been a Pinnacle customer for over 6 years and have always been greatly appreciative of their friendly, prompt and highly professional service. They always seem to treat us as if we are their most important customer! In particular, Jennifer has gone out of her way to help us with a number of recent, very time consuming transactions… keeping us well informed every step of the way! Thanks for being what the banking experience should be!
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February 2022 by Steve Gao Xing
Love all my peeps at the bank here! A personal banking experience that makes you feel like part of the family.
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August 2021 by Todd Gailas
Best small business bank in the world. I'm not joking. The resources they have for small businesses are unbelievable and they obviously feel very strongly about helping the small business community. I tell all my friends to go to Pinnacle Bank, and will be with them forever.
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April 2021 by Meagan Riddle
I rated Pinnacle 4 stars because every other banking institution is open to customers for regular business but for some reason Pinnacle Financial Partners is only allowing drive-thru transactions, you can call and make an appointment for a future date and time but that isn't very convenient. I figure most people feel the same way I do about this, the place that holds all your hard earned money should allow you to come inside for business. I understand wanting to keep their employees safe so instead of allowing the maximum Covid number of occupants allow half, that way it would keep your employees and customers safe but also keep your customers happy, without your customers a bank can't stay in business. I'm just a little disappointed with Pinnacle's customers service right now; they also closed my branch when they bought out Bank of North Carolina so now I have to drive twice as far for my banking needs?
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February 2020 by dd dd
Very disappointed with the transition from Bank of NC to Pinnacle. Commercial clients have lost services, online banking is more cumbersome and a Cary Branch employee just left me with the impression that I can take it or leave it.
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July 2018 by David Hopper
I was very fortunate to have gotten advice from a business mentor to bank with this bank. From personal to business banking, the bank branch manager, and every other banker in this particular branch have provided unbelievable service. I mean unbelievable customer service. 10 stars. Thank you guys!
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May 2018 by paul pardue
The Cary location is the only one I've ever used. But the staff there are AWESOME !! Dealing with Mr. Charlie and all the pretty ladies there, makes for a quick and easy banking experience. And the only negative thing I could think to say about this bank is the fact that their are so few locations around. Their needs to be one in Apex, that would make my banking a lot more easy on me. But the staff at the Cary location would get an 11 on the 1 to 10 scale from me. I sure hope they will soon open more branches in our area.or do another buy out of another small bank like they recently did with The Bank of North Carolina as they moved into our area. But for friendly staff that act more like one of your friends, that the old cranky tellers from your last bank!! Go check them out you'll be glad you did. I know i was skeptical when they bought out The Bank of North Carolina. But now I'm sure happy they did !! 😜😘😊
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October 2017 by Brittaney Rea
Great local bank with caring staff and honest policies.
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August 2017 by Charles Scharlau
I've always been treated courteously. Staff has been attentive. Convenient location. Sometimes this location can be busy.
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August 2017 by Brian Rea
Great staff, some of the best folks I've ever banked with. Anyone who says different must have been in a bad mood or something. Keep up the great work y'all!
