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July 2023 by Ashley Curry
I went to this branch for issues with my credit card and the banker that I worked with, Chad F, was amazing. I hadn’t been inside a bank since I joined Truist (BB&T at the time) and Chad set me up with a new Truist One checking account and a new Credit Card, taking care of all of my needs and then some. Chad went above and beyond with me, and I feel confident moving forward with Truist. If you have complicated issues to figure out, Chad will talk through everything with you and ensure that you’re getting the best deals that Truist has to offer. I highly recommend this branch and their online credit card helpline was very helpful as well this morning before they directed me to go to a branch in-person for my issue.
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July 2023 by Al Yegani
the website needs to be updated for banking hours on Saturdays
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March 2023 by Nathaniel Hill
My wife passed away and she has a mortgage with this bank. When I received the letter of administration documents to handle the mortgage from here, I took them to this branch and they completely refused to look at the documents or even help me. They were very non-comoassionate and acted like they didn't want to handle the issue and just wanted me out as soon as possible. Do not bank here.I would like to add that when I took these same documents to SECU. They were able to handle all of her accounts for me on the spot.Update: They finally sent some paperwork to help out that will take them weeks to process but they sent the paperwork to the incorrect address. Very incompetent.
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February 2023 by Am Po
I had good experience with banking. They stood out during my need, especially Pinkal Kharwa, she is knowledgeable and very cooperative banker and supported my requests to work with account maintenance. I would recommend this branch of the bank for sure.
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October 2022 by Harry Burman
The most helpful manager here. He helped wire some money.These guys have great customer service.
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May 2022 by Kuan Ho
I had an issue after Truist merged with BB&T where i could not access my account. After trying to resolve this for over a month and hours of talking in person to no avail, I spoke with banker Pinkal Kharva. She resolved this issue in an hour. Everyone was very polite and professional.
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April 2022 by Danny Sweeney
terrible service dont waste your time banking heretry calling the help line no answer really
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February 2022 by Norman Gillis
ATM has been broken multiple times. Want to make a deposit? May the odds be forever in your favor! Want decent customer service from the branch because you can't use said ATM? Just go to another branch. Want to make a transaction during holidays? Should of done it well in advance, no matter what situation you're in.Long story short, most of the people at this branch just don't care and it's obvious that corporate doesn't care about this branch either. Just go elsewhere.
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June 2021 by Raj Gosavi
If you live in Cary, I recommend this bank for your needs. These guys are great. The bank manager, Daniel is an outstanding manager, and all his team members seem happy working at that location. They will go above and beyond to help you.
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February 2021 by R and J Lodato
Don't bother to use the promo with them.Too difficult.Wouldn't recommend this bank.
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February 2021 by I Love My Family
Fantastic Experience!! The tellers are the best and really strive to help. The lead teller (Ali) is awesome!!!
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May 2020 by Wulf Dakota
Fantastic Experience!! The tellers are the best and really strive to help. The lead teller is awesome!!!
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April 2020 by BobbyRay C.
So my father has a bank card with this company and they let nothing but people take from his account and everytime we call we tell them "this isn't us please get rid of it" and they do nothing they say "our team will review this and find out if it was you or not" we've lost almost 10 thousand dollars cause thIs company keeps doing I it if you want a banK choose and banning but suntrust please save your self from losing money.
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April 2020 by Pamela Jones
No words... worst bank ever.
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November 2019 by Daryll Hinton
Alexandra is an absolute delight .....great customer service , just makes a run of the mill bank drop off a hi light of the day !!!!