East Franklin Car Care is highly regarded for its honest and friendly service. Customers appreciate the staff’s helpful, personable, and knowledgeable approach, making every visit a positive experience. Many come regularly for full service gas, oil changes, and inspections, trusting the shop for routine maintenance. The mechanics are known for their honesty, often helping customers with what can be done within their budgets and explaining problems clearly. They are praised for fixing issues efficiently, sometimes on the same day, and at reasonable prices. Customers highlight the professionalism of the team, especially the front desk staff, who remember details and provide excellent customer service. Unlike typical shops, East Franklin Car Care does not require appointments; customers simply drop off their cars in the morning and pick them up later, which works well for most but may mean waiting longer if arriving later in the day. Many customers have switched from other providers due to previous bad experiences and feel that East Franklin Car Care offers consistently fair and respectful service. Overall, the shop is seen as a trusted, affordable mechanic in Chapel Hill, with customers often mentioning that they wish the business could charge more for the quality of care they receive.
I go regularly for the full service gas, and I’ve had my oil changes and inspections done here for the last couple of years. I am always impressed by how friendly every person at East Franklin is!!
July 2024
The staff is very friendly and they do very good work.
June 2024
I took my car in today to change my brake pads and rotors and I had a very positive experience. My car feels like brand new all for so much less than PepBoys down the street were charging. They are very professional and the lady in front is very friendly and hardworking, she manages the store and the garage so well, Thank... read full comment
