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February 2024 by Paul Milam
My experience at Staples today! I walk in and go the print counter and I ask if I could get 3 copies of plat copied. The woman abruptly says "it will be later today". I ask do you have a printer that I can use to make the copies? She responds "no". I ask "well how long does it take to make 3 copies"? She responds " I have other orders in front of you". So I go to FedEx on Franklin Street. I went to the self serve printer and was a little perplexed on the operation. A lady walks up to me and says "can I help you"? I responded 'please". She walks me thru the process, I get my copies and I tell her thank you for being so helpful. I tell her "you are much more kind than your competition". She respond by saying " It's not what you say but how you say it". So true and and that is why I would rather give my business to those that are considerate and not those that treat me like a number. I recommend taking all of your print business to FedEx on Franklin Street in Chapel Hill!
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January 2024 by David Stroud
They're very helpful in buying a new printer
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January 2024 by Kay Merritt
Not all are friendly but there. Knowledgeable though.
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December 2023 by Tori
For a place to offer same day services and then be rude and unhelpful is disappointing and shouldn’t be advertised
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November 2023 by Skye Ordonez
As many of the reviews suggest, employees at this location could use a attitude adjustment. I spoke with the most unpleasant supervisor regarding print/marketing services. They waited for me to get to the location to tell me they couldnt complete my order, then the supervisor called this morning very aggressively with no solutions, just clearly to vent out her misery. They do not value their business clients at this location and from my experience, upper management at this location lacks professionalism and shouldnt be in leadership positions.
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November 2023 by Dustin McIntyre
I tried getting TSA precheck here 3 times. The first 2 times with an appointment and the last as a walk-in. Each time I had to leave after an hour of waiting since it was during a workday. I would receive a text saying it was my turn nearly 2 hours after the scheduled time each time. The amount of time you would spend here recieving this would probably negate any saved time at the airport.
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November 2023 by Chiums Kirtland
I have often found the check-out personnel to be brusque and unhelpful except for one time when I had a very helpful lady. Last Tuesday, the person at the cash register was quite rude and seemed to be in a hurry. When I hesitated about signing up for a $5 warranty (for a $30 product), she glared at me and said, 'Yes or No' in a very impatient way. Does Staples provide training for staff who interact with customers.
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November 2023 by Event Center
The team at Staples in Chapel Hill is second to none! Professional, courteous, and dedicated service all around. Mark, Alan, and the entire Print and Marketing department are the absolute best. Thank you for all you do!
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November 2023 by Tim D'Annecy
Fast and friendly service today! I was a walk in TSA PreCheck and I was in and out in 15 minutes. Much better experience here at Staples compared to the ArcLabs down the road.
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November 2023 by Kevin S.
Very convenient and we were able to scan documents into an email and pdf file. Lots of supplies for the office, home, and school here. Staff was helpful and nice.
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October 2023 by Suzanne Anderson
Just purchased a laptop from Staples. The product selection plus the professional service and care provided the associates made me feel confident in my purchase, plus the process a breeze. Way to go Staples!
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October 2023 by byron stevens
In General Staples is a great store to find what is needed in office supplies, if you take the time to search for it.
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September 2023 by Donald Toomey
I only went here to use the UPS Access point for my Amazon returns. But the store was clean, the staff were attentive and quick.Dropping one star because they don’t put a price on candy/snacks. I assume they know we want to indulge and will pay above normal price for sweets. They’re not a sweet store but they’re also not a gas station so prices should be listed.The same sidewalk chalk here is $2 more than at Walmart. But I guess this store is more convenient and again not a chalk store but an office store. So it’s just nice that they have a broader selection especially because they’re centrally located. Thank you for a wide selection.
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September 2023 by Ankun Bing
Terrible customer service. As I reclaimed my request three times, the employee rudely hung up on me.
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July 2023 by Brandi Wilson
Rude and abrupt girl on the phone. If you don’t like your job, don’t answer the phone! Just let another employee who is capable of being polite and helpful answer instead. Really doesn’t make me want to come into this location.
