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October 2023 by BreadChaserJayy
Shella and javahna was great. They gave me everything I needed. Highly Recommend
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October 2023 by Victoria Kersey
Ladies in the office are always so very nice & so helpful. They always look out for you. They go above & beyond their job duties to make sure your taken care of. Thank you Ladies.
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October 2023 by Nancy O.
Great service, reasonable prices, and easy to do business with! Will definitely use again!
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August 2023 by Monica Flowers
I was left a sarcastic message on my phone due to “ leaving trash on the elevator” by the customer service lady as soon as I left the property to take a small break . I was planning to return and DID return to collect my items which were not trash at all not even 5 minutes later LOL . The storage is open for tenants 24 hours so I have no idea why i was being watched so hard! Cameras are on properties for security purposes i created no threat nor posed anyone any harm or did anything suspicious. I was extremely nice even though everything failed to work at the property on this particular day and it was HOT to say the least!!! I do not appreciate the sarcasm that came from the lady that works the front desk. I’ve had better customer service from other locations and did not expect any less from this one! Otherwise everything was easy to do as far as renting or closing out my storage per usual . Two stars came from the lady at the front desk leaving weird voicemails and making assumptions . I will also say it stems from this storage unit not having an actual dumpsters for their tenants to use. I live hours away and i had to stuff my car and drop stuff to goodwill instead of conveniently throwing it in a dumpster !
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August 2023 by John Tosco
Great service, and very convenient.
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February 2023 by curtis johnson
Great staff even remembered my name an I haven't been there in a year definitely recommend
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December 2022 by B Nicole
Ruth is Awesome!! Always friendly and willing to help with whatever issue we have.
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August 2022 by Aleshia Satchel
The staff here are absolutely amazing! I unfortunately got my unit broken into and Ruth and Shelia were ON IT! Shelia came with me to the unit to see what was taken/damaged and instructed me on how to take pictures for the insurance company. And then Ruth worked for about an hr looking thru all camera footage to show my stuff being taken and found out who took it! Even as I'm leaving, she's still working to try to save the footage and save it to a thumb drive. They worked with the police also to get a report done for me. Much much love to these ladies!
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June 2022 by Marisa Wilson
The staff at American Store & Lock are wonderful. I was a customer for many years and they always took care of me. When it was time for me to move I utilized their moving supplies, U-haul trucks, and extra units. Everything was seamless!
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March 2022 by Angie Geddings
A month ago I would say it was a good place. But not now. I got a text saying that i pressed the gate app like 30 times in ten min. I apologize my Pocket book I placed on top of my phone while app was open. On that Saturday i was texted again that I had did it again and I messed up the gate and it would cost them 3,000 dollars to fix the gate so their for I had 3 days to leave and take my stuff with me. I then became sick and went to hospital for a week. I called to tell Ruth and she said Angie we don't care about u and you have had over a week to get your stuff out and so tomorrow we r locking u out at 6pm. I called the main boss and got no response. Then I was able to get a truck on Friday 3/5 and so I called and asked if I could get access to my stuff and Ruth said yes when I pay my bill. I just received a certified letter in mail saying I had till 3/30 to get my stuff out. This is unbelievable. Not happy at all. I talked to an lady at another location and. She said she has no clue what they r talking about with the gate and that i didn't mess up. Why is s Ruth treating me this way I have no idea.
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March 2022 by Nycole Littlejohn
Absolutely amazing customer service. Kudos to the two ladies working the office!!
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September 2021 by Ruth Geter
This storage facility has the best customer service. They go above and beyond for their customers. Its always nice to see smiling faces from people who like what they do. I would definitely send referrals to this storage company. Great prices and great service always.
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August 2021 by Emily Melchor
I rent a storage here and the customer service was really great!!
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August 2021 by Bonita Clyburn
I have a storage unit on North Wendover me and my husband was there early in the morning waiting for somebody to come to bring us some stuff bring us some more of our stuff and the manager comes in and swears up and down that we were sleeping in there we fell asleep waiting on our people then she tells us that we have until Saturday at 6 to get our stuff out with no refund didn't want to listen what we had to say because she seen us with our eyes closed laying down on the fold-down couch noun not too many people going to be too quick to look at the leaves read paper read all that paperwork I wasn't too quick to do it because and just know I had to put my stuff in there and that's where my stuff wasn't being around my stuff that's what I wanted to do it around my stuff except for not sleep in there I don't have nowhere to go anyways I still wouldn't sleep in there or stay in there that's how you wanted to put it
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July 2021 by Liz Johnson
poor customer service. And no, i do have the right place. They wouldn't take my payment, and had to figure out another plan. They should have clarified what they would and wouldnt take as a payment
