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September 2022 by Selinab38
Do not rent here!!!!!... I thought outbox self storage was a nice, safe place to leave my things.. I noticed white dust on my belongings.. I thought it might have came from the wall or something.. i go back today to grab my children's school uniforms.. and oh my goodness... there is mold all over my belongings.. I could cry.. I work hard for what I have... and now I have to throw everything away!!!.. the office is always closed now.. I don't understand what's going on here.. but I need answers!!.. I will update as soon as I speak with someone who work for this company... I wish I read the reviews first!.. update: outbox told me that there was nothing they can do about my belongings.. the insurance company sent an email listing everything that they do not cover... meaning you pay insurance for nothing!!!! I would stay away from this storage facility!
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September 2022 by Timothy Gosey
Excellent customer service. Inside and out very clean.
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August 2022 by Stephon Halliburton
Darlene was very nice and walked me through getting a unit! Very welcoming energy!
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July 2022 by kim lee (Sosa)
Bait and switch you suppose to get one thing and when you get there it's something you did not sign up for and they say it will be ready will call you and guess what they never called live and learn
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May 2021 by mary moore
Safe and clean ,only con, access after 9pm
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April 2021 by Derenda Gentry
Conveniently located. Easy to navigate. Very clean. The manager is a blessing to work with and will work with you!
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March 2021 by Justin Matthew
Booked a rental from here since it's walking distance from my house. When I got there they told me I needed to go to a different location. So I had to pay for an Uber since I didn't have anyone to take me at that time. Where was the communication?? Why didn't they just call me the before and let me know? They called me the day before to let me know they didn't have dolly's or the blanket I requested. Good job.
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June 2020 by Felicia Edwards
I had a storage here and all my items were damaged to mold and mildew. I filed an insurance claim and was denied. Now what has me mad is I lost over $4000 worth of items. And not nothing will be replaced. I just want to make it aware to anyone else that this place isnt worth the trouble. You basically are taking from people. Knowing your building is full of mold
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February 2020 by Maddison Kate
Great customer service! The lady was very friendly and helped me find a unit for my storage. The prices was very affordable online.
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February 2020 by Barbara Keller
We had been searching for a storage facility and found Outbox. They had personnel (Darlene and Dana) working in the office! We had visited their competitors both in person and online ... we felt Outbox was our best choice.
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December 2019 by Gaz Walsh
Darlene give exceptional service.Fabulous customers service
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November 2019 by L. Johnson
Our experience with Outbox Self Storage Costwold has been nothing but great. From the moment we arrived it was generosity, kindness, and accommodation for our needs. Dana and Darlene are excellent!
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November 2019 by Jennifer Whalen
Perfect!
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October 2019 by Meredith Deem
Do not go here your stuff will be ruined with mold and mildew and do not get the insurance, what is said to be covered will be told to you that it is not covered. Had to throw away thousands of dollars of furniture and personal items that were covered in mold. My stuff was in perfect condition earlier this year... they blamed it on the heat and humidity of the summer... yet when you go to rent they tell you that it's indoor units and they have fans and air on so that only happens in outside units. BEWARE OF MOLD...
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October 2019 by Meredith Brooke
Do not go here your stuff will be ruined with mold and mildew and do not get the insurance, what is said to be covered will be told to you that it is not covered. Had to throw away thousands of dollars of furniture and personal items that were covered in mold. My stuff was in perfect condition earlier this year... they blamed it on the heat and humidity of the summer... yet when you go to rent they tell you that it’s indoor units and they have fans and air on so that only happens in outside units. BEWARE OF MOLD...
