-
August 2023 by Matthew Davis
Donna is absolutely brilliant!!!!!
-
June 2023 by Matt Gaumond
Services offered for paying an automotive loan are terrible unless you bank/hold multiple accounts through them. Never doing business with them again after I can get my loan transferred.
-
April 2023 by Jeremy Moffett
Wonderful service and people. Very personable and much better than the big name banks in my opinion because they actually treat you like a person with respect and dignity.
-
October 2022 by Shane Shevlin
Nice place
-
July 2022 by Mom Wong
Best Bank
-
September 2021 by Brain McClure
Extremely dissatisfied with their customer service and they charge you for everything. 36.00 for an overdraft that they claimed wouldn't charge and 5$ anytime you use an atm. Closing my account asap.
-
November 2020 by Ryan McGuire
Extremely dissatisfied with their customer service and they charge you for everything. 36.00 for an overdraft that they claimed wouldn't charge and 5$ anytime you use an atm. Closing my account asap.
-
March 2020 by Juan Chavez
So my Available Checking and Current Checking were showing two different numbers on my app. I call the store to ask if I could still use my money because I had money in the Available Checking part but not the Current. I was told I could use the money. So I did. And that put me in the negative even though I didn’t use more than what I had. I called the store to ask more questions and no one answered. I lost money because of you guys. GET IT TOGETHER.
-
January 2019 by Ashley Roberts
The people at this particular First Citizens are extremely rude and have no regard for anyones time. They do not care about their clientel. My direct deposit was not showing up in my account and I KNEW it was supposed to be there and they kept telling me to contact my employer about it when I know for a fact that my employer had my info correct. I'm the one who input it. They told me they didnt see a check pending and did not call someone to look into it further. They treated me like a waste of time and an inconvenience to them. They are lazy and have no empathy at all for others. Sure enough, I called the customer service line and they found out what was going on in under 10 mins. I wouldnt have had to panic about missing money if this branch would have done what they were supposed to and would have listened to me. I will never set foot in this branch again which is unfortunate because it is closer to my home. Dont even waste your time here. The Concord Mills branch is far more kind and far more professional.
-
July 2018 by American Patriot
The apsolute most rudest people work there horrible experience
-
December 2017 by Tex P.
Went into the bank to speak to someone about giving money to a contractor to do work for me. I was seeking advice from them since I was a customer using their money. As usual no bank managers were there. So the bank teller stated she could help me. She told me that if I do a cashier check for the transaction then that will leave a paper trail. So i did as she suggested. I gave the contractor the check, he leaves, then comes back in after a couple of hours to cash the check. The same stupid teller I spoke with cashed the check. He took off with the money. Spoke to the bank manager and he stated the teller gave me the wrong information and that I should have spoken to someone that was trained to give that information. So even though he admits she was wrong and should have at least called me when he returned to the bank, they cannot help me. So now I am out of my money because of ignorance on the banks part. So I would steer far away from this bank or any First Citizens bank. As someone else suggested they are just in it for the money and have no concerns, or intelligence for that matter, to help the customers.
-
October 2017 by Bobby A.
When i went in to first citizens bank i was treated very rudely by the staff their was a lady working behind the desk she so rudely said to me wait their and shut up this was very rude
-
July 2017 by Dylan Lamoree
Always polite and hepful.
-
December 2015 by Jeffrey F.
I would give this bank 0 stars if yelp would let me. This bank is run by hillbillies who care more about the mighty dollar than their customers. Avoid this bank if you want one that cares about the local community.
