March 2020 by Lennie Brower
Can’t get through on the phone. System just hangs up. Terrible...
March 2020 by Laura L
Pharmacy closes at 6, not 7. Figured that out after driving there....
February 2020 by Larry Smith
Never answers phone when you try to call in refills. I have to drive to store to let them know I need refills. Have called them in store where I can see them. No customers at pharmacy. They refuse to answer phone. It is a shame when you have to drive to CVS to let them know you need refills. This is a monthly occurrence. Have been with CVs since they opened. Does no good to call District manager located in New Bern. I realize the number of pharmacy staff have been decreased and pharmacy staff can not control this. Answer the phone please. In reality you are working for the customers. The money their insurance and the copay they pay is paying your salary. None of us would come to a pharmacy if we were not sick. What gives?
January 2020 by Jim S.
I travel from Ca to Swansboro several times a year. This is the closest CVS in area to refill my prescriptions. The pharmacy staff is always fast, friendly and professional even when working with an out of state refill.
December 2019 by Jo Riddle
I have been a customer since CVS opened on a Emerald Isle many years ago! My surgeon at Duke sent in a new prescription on Friday for Gabapentin. The pharmacist on duty, Heather, told me she did not feel comfortable filling it when I talked to her over the phone on Saturday morning so I went in person to the pharmacy that afternoon to talk to her and I showed her I still have 2 drains in from major surgery. She told me again she did not feel comfortable filling it; she said she could fill but would not. My surgeon at Duke wrote the first prescription, I called Dr Yoo’s office and explained my situation about the pain to his nurse, she talked to Dr Yoo and he sent a new prescription not a refill! He felt it was needed. Your pharmacist decided that I did not need it so I have been in unnecessary pain and discomfort because of her inability to see and accept a Dr’s orders! It’s Sunday night and I’m hurting and extremely angry that I have been treated badly. I’ve been a customer for many years and you could look at my record and see that I have never abused medications. This is my 5th surgery in a little over 2 years, I’m 64 years old and trying to follow my Drs orders but no instead I’m very uncomfortable and not looking forward to trying to sleep tonight! I may move my prescriptions to another pharmacy after 30!plus years at Revco and CVS at this location. Jo Ann Riddle
December 2019 by Anthony James
The CVS texting system is not working properly. I was notified last night that a prescription was ready through a text message, the medication and dosage were listed. I confirmed a time for pick up today. When I arrived today after work, I was told that the medication was not only not ready, but the doctor had not filled the prescription yet. Why am I getting texts to confirm pickup if there is no medication ready. So tonight I don’t have this medication. Is CVS liable if something happens? Can I trust CVS in the future? Food for thought.
November 2019 by Ken House
I have tried to call the pharmacy several times is the last 2 days. It's impossible. I waited on hold for over 2 hours total with no response. I finally transferred a prescription online. It was supposed to be ready by 4:00 the same day. I checked in online the first day. It was in "process" I checked the next day and it was "in process". I checked the 3rd day and it was in "process". I finally decided I better go to the store and see what was up. The prescription was still in "process" but they said they would have it ready in 15 minutes, and they did. I asked why they didn't answer the phone. They are too busy and under staffed. Why didn't you fill my prescription until I came into the store? They are under staffed they said.
November 2019 by Penny Spangler
I have transferred all of our prescriptions To another pharmacy because of the customer service. I had to set at the drive through window on two occasions for 20 minutes or more before anyone came to the window and once I waited longer. I watch two cars give up and pulled away before I gave up and just left without my medication. I have been with CVS at Emerald Isle for10 year’s really sad that I had to find another pharmacy.
October 2019 by Bill Sanders
We desperately need some competition here on the island -- They are taking advantage of the good and patient nature of Emerald Isle residents --
October 2019 by Brittany Arriaga
Never answers the phone and never has enough people working to provide good customer service. If I could I would give eit less that 1 star.
October 2019 by mike goss
Sat on phone for over 30 minutes waiting on pharmacist. Uncalled for.
October 2019 by Pamela S.
I've been to many CVS stores in my travels but beware this location. I don't know why the entire staff from the Pharmacist to the cashier treat their customers so poorly. I can only assume they must all be miserable. I don't expect anyone to bend over backwards for me but common courtesy would be better than outright rudeness. First, I went through the drive through to pick up my prescriptions because my dog was in the car. After the pharmacy tech came to the window I let her know that I had a Good Rx card and that I had discussed this two days before with the Pharmacist in person and he said it would be fine. He wasn't too friendly but I could tell he was busy that day...it's Flu-Shot season and there was a line. Apparently he wasn't there this time because the clerk said, "I'll see what she says. I need to show her the coupons on your phone". Well, she took my phone and told me to park and wait 15 minutes and just walked away from the window. I drove to the front and parked and went in because (1) I need my phone and (2) my phone screen locks in 30 seconds so she wouldn't be able to use it, anyway. I walked in and stood in line with a smile on my face because at this point I think it's just the Tech that's having a bad day. As I stood there I watched the Pharmacist pick up my phone and throw it in the basket with my order. Her expression looked like she was stressed. Or angry. Not happy. As I was standing in line a very polite gentleman asked her a question. Not only was her tone very curt, she walked away from him mid sentence. He asked her name and she ignored him. There were only 5 people waiting not 50. When It was my turn I asked for my phone back and it was handed to me without a word. I asked if I could go ahead and get some Claritin while I waited. I was told to wait 15 minutes while they finished my order. So I went to the ladies room. As soon as the door closed I thought I heard my name being called that my prescription was ready. Really? I went back out and waited in line...again. When I was paying for the prescriptions I reminded her that I also needed the Claritin. She rolled her eyes let out a big sigh and said, "hold on". I'm still smiling but in my mind I'm thinking, "NEVER AGAIN !" This CVS is in a gorgeous little beach town. The sun was shining and the sky was blue. Why are these people so miserable? The last CVS I went to for the same prescriptions a month ago is in DC where crackheads sit outside and harass customers and it's not shocking on any given day to see yellow crime scene tape outside. Those CVS employees were SO NICE!!! I felt like I was in the twilight zone today. NEVER AGAIN! The one star is for the cute little beach town. Not this CVS.
October 2019 by Megan Roberson
This CVS never answers the phone if they do it's after an hour on hold. Your doctor sends in your prescription and they never seem to get it. They only have 1 employee in the pharmacy area and apparently they can't handle the work load of filling prescription, taking care of drive thru and answering the phone. This CVS is the worst pharmacy I have ever dealt with and I have been with CVS for years but as of today my prescriptions are with Walgreens. If you are local to Emerald Isle you will be better off driving to Swansboro and using the CVS rather then this trainwreck of a place.
September 2019 by Billy Calisterio
It was the worst experience ever. Not only did it take way to long to fill my order, after losing it behind the counter. From lies of needed a Pre-authorization because they did not have the meds needed to buy them some time to get it? It’s a shame that the big chain Pharmacy cares more about a dollar than the patient’s life...........
August 2019 by Amanda U.
I've been on hold for 9 min and 52 seconds waiting to talk to someone in the pharmacy... how is it that my insurance company who WANTS money from me can pick up faster when I am trying to GOVE you money? Makes no sense. Hire some additional people because clearly you are understaffed! Unacceptable
July 2019 by Lori Garner
Went there a couple of weeks ago on a Sunday to have 5 prescriptions filled. Got there at 4:45 and they close at 6:00. When I got there pharmacist was very rude and said he didn't know if he had enough time to fill all of them. He acted like he didn't want to be bothered. Then after waiting 30 minutes he said he didn't have 3 of them in stock. So I ended up leaving with no meds.
May 2019 by Dwana Salter
I, Tod A, DeSantis, tried to fill Addaral at this local pharmacy today. Again, there was not enough stock to fill my RX. This is a common medicine and should be in stock all of the time. This is the third time I have had to travel to the pharmacy just to learn that they can't fill this Rx. I was forced to use another retail pharmacy to obtain the correct amount of pills for my RX. I was also told that that the Addaral would not even arrive in the store until next week. I am extremely dissatisfied with this pharmacy and will be switching my maintenance medications to another pharmacy immediately.
May 2019 by susan randone
This is the worst pharmacy I ever had to deal with. I get a text on Friday saying they ordered my meds I call Wednesday afternoon and I’m told they haven’t even been ordered yet.
April 2019 by Patrick Scott
Simply.....they refuse to answer the phone in the pharmacy. My wife is currently on hold now for over 45 minutes. I have witnessed this happen while in the store. They get a "one pharmacy call" and they mill around and "act" busy and ignore the call. I have watched them do this. If I could give them zero stars, I would.
December 2018 by Lou Young Pope
I had my doctor send a prescription to CVS about 9 this morning at 4:30 I called CVS to see if my order had been sent in. the person who answered the phone asked me to hold on while I e she put some stuff down. I held on for about 10 minutes and finally hung up the phone. now I know why they never have any business.
June 2017 by Matthew Flanagan
The pharmacist saved us a trip to the emergency room with our son. Very helpful and knowledgeable.
June 2017 by Jessica Whitlow
The other departments are great. Pharmacy not so much. They act as if they are too busy to be bothered. Very condescending if you need help with prices or do not have insurance. This has happened to myself and my Husband countless times. Realo is almost always cheaper and very helpful.
February 2017 by Christopher Cody
This business is not a Minute Clinic. They open their pharmacy at 10 even though the store opens at 8. The closest minute clinic is in wilmington (57 miles away).
September 2014 by Brittany Z.
Typical CVS. The cashier kept messing up my coupons and rewards so that was kinda annoying
July 2010 by Martin Brooke
I had a short wait and the shelves held lots of different stock. I figure they supply a lot of retired folks who need lots of different drugs.