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December 2023 by Felicia Rodgers
I entered the store with a list & was able to find that I was looking for. The outcome was amazing because I had $30 in rewards & a 40% coupon.The downside to the whole trip was that halfway through me walking the entire store I noticed that I was being followed by the stores young inexperienced loss prevention personnel.I had a cart filled with about 20 items of clothes & jewelry. Upon grabbing some towels in the home section I noticed his stupid face pretending to be on his cell phone, but watching my every move.Even though I felt violated & discriminated against I continued to shop & moved on to the coats. Everytime I looked over my shoulder I would laugh & say "you are so stupid."Can't black people shop without being looked at as thieves? Obviously not at the JCPenney in Goldsboro, NC.
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December 2023 by Bernice Kenon
Tamika. We're very helpful to me today.she were very polite..
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November 2023 by Noreen Agoes
Store was well stocked with things for Christmas. Also some things were on sale which is always good news.
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October 2023 by Sleepy Ninja
Such helpful staff and they are so friendly!!
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August 2023 by God's Child
Items are really expensive. A regular t-shirt is $65.00. The clothes are pretty but definitely not worth the money.
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July 2023 by Timothy Warren
Great sales for the 4th of July!!
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May 2023 by Pam Carter
Had shirts that fit my husband. I had to made 3 trips back and forward but the staff was sooo friendly and helpful. After 2xs some people might would be harsh not this staff. They all got a 5 star for service. So, thanks for a awesome day shopping JCPenny's!
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March 2023 by Jovon Wells
Nice employees and clean store. Would visit again
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February 2023 by Tamorris Dongo
Sabrina in Fine Jewelry is the best. I had a repair in 2021 In which she sent off for me. Fast forward to now, she went above and beyond to assist after Durham employees failed to answer the phone and place the order correctly. If you have Fine Jewelry needs, go to this location!
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January 2023 by Pamela Kittrell
One of my favorite stores in the mall I am never disappointed at JCPenny. Staff and employees are nice and willing to help you and find what you need.?❤
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December 2022 by Kim Lofton
I had a curbside pickup. I checked in and waited 20 minutes because I figured they were busy. No one came out.I called but someone hung up on me. I had to go in to get my item. I was walking with the girl to get my item from the back. Another worker was coming out the back with items as she was going in. I got my item and as I was going to my car there was another curbside person. The woman coming out the back was taking her items to her. She was waiting no more than 5 minutes for her item. Bad business!! Do not offer the service if everyone is not treated the same.
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December 2022 by Danielle Chaisson
The customer service associate would not price match an in-store item with the jcpenny online price even though it's stated on their website that they do. I drove 45 minutes for the item I wanted and left empty handed. I will not be back again.
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December 2022 by Charles Sasser
Great holiday deals. It has been awhile since I've been to a JCPenny. The atiee was stock and staff was helpful. I was able to get some holiday shopping done.
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November 2022 by S E
We got a beautiful diamond engagement ring at a real good deal. The lady that works in Jewelry is so helpful, she listens to you and is not pushy at all!
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November 2022 by Suretha Williams
I lost $100 pair of shoes in JCPenney and a employee found it and put it in the lost and found nothing but God I think JCPenney’s employees.!!!!!!!!
