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August 2019 by James B.
Just came here to deposit money into my bank the lady Jamielee who helped me was a doll. She was so polite from the second I walked up to the counter until I left. Also, she helped me change my password on my debit car with out a problem! Such a friendly Wells Fargo it's great to see people still care now a days!
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June 2019 by Denise D.
I've been banking with Wells Fargo since 1994 so 25 years of simple transactions withdrawals & deposits. 1st time I've ever used Zelle. I've had 20 years management experience working in retail. Helen Nix, personal banker at Indian Trail helped resolve an issue involving my phone & banking situation that arose as a result of issues with recently switching carriers resulting in porting not being fully completed. This resulted in not being able to receive short messaging code. She has previous experience working at a tech support company & was able to check my phone to determine everything set up properly, checking on banking everything she could troubleshoot. My brother had sent me 3 previous cash transaction. He is staying in Costa Rica for 2 1/2 months so he wanted me to send him money as we both bank at Wells Fargo. I couldn't receive access code because my both my carriers & phones had been switched so porting process was not completed because I received it in mail rather than switching in store. I had also spoken to Albert with Wells Fargo customer service. He was aware of this situation & had worked at Verizon, as well as, had this exact situation of porting which caused it to not be able to get access code since Wells Fargo protects account by blocking. He went over steps which I tried on my own & Helen had called to follow up with me to see if it was resolved. Since I couldn't get it to work Helen then called both Wells Fargo & Zelle with my case # and was able to get a ticket #. Helen had spent so much time trying to help me I asked to speak to her manager Sal Squadrito who I'd seen previously walking across bank at fast pace. Seemed like a real go getter with sound of shoes clomping like a horse on the floor. I told him how much I appreciated her. I really felt he was happy to hear about my experience & he seemed really like a genuinely nice person. I gave Helen a Starbucks gift card in front of him so he would see what I was doing. Customers say thanks but people don't receive more recognition by customers saying so to managers. I also gave a gift card to her for Starbucks in his presence to make a point of how much I really appreciated it. Manager Sal had recognized me next day & was at a slower pace interacting with different people in bank plus customers. I told him she was helping me again because it was complicated situation. Since she helped get me a ticket # it helped expedite so that early next am I was able to send my brother money he needed. I will continue to bank at Wells Fargo as a result of this positive experience because it's people like Helen Nix that really did more than her job entails to try to fix my issues. I also had positive experience with manager Sal & customer service with Wells Fargo Albert & others that tried to fix this issue. Technology is so great that we can send money around world but there can also be bugs that arise good to have people that help fix & patience.
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January 2019 by Andrew B.
Crystal was amazing. I came in near closing Friday and she assisted me for almost 30 minutes after hours. The best customer service I've ever received. This location is wonderful. I am very grateful for Wells Fargo, Crystal, and this branch. Thank you! Extra edit - crystal called to fiction my account was good to go and I was able to use mobile app. Love Wells Fargo!
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November 2017 by Stephanie V.
Their customer service sucks looks like everyone is in a bad mood and don't want to be there, came in to replace my lost card, nobody was there except for 2 people behind the counter, one was helping a customer n and the other asked what I needed and let her know she said you need to speak to the people on the desk ummmm hello there's no one here or else I wouldn't be asking, told her and she says there is some one there seriously I wouldn't be waisting my time or yours, dunno what a bitch but after some one else comes in and she is really nice to her wtf, anyways the guy who helped me was really nice
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June 2015 by Ed K.
I have been a Wells Fargo customer for almost 4 years and am just about done with the whole bank, not just this one branch. However, the situation that happened today might have been the last straw. I had a problem with my deposit, so the teller called her supervisor or another teller I'm not sure. The other teller didn't smile at me once while explaining the problem with my deposit and didn't try to find any alternate solutions to the problem. When she was explaining what I need to do to fix the issue she stated it in a very matter-of-fact tone of voice, no sympathy expressed whatsoever. I don't have a problem with the actual deposit issue, I had a problem with the teller who seemed like she hated what she was doing and was bothered by me and my problem. For a company that prides itself in excellent customer service, this kind of service is completely inexcusable.
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June 2014 by Garry W.
Wells Fargo Bank is unsafe. I have zero trust in their ability to safeguard my identity or my money. The Indian Trail NC branch seems particularly suspect. I bank in California but I've had four episodes of fraud associated with Wachovia (acquired by WFB) branches in Charlotte N.C. Two serious episodes and two extremely serious episodes. For the last two years my WFB account has been on fraud alert, festooned by warnings and Banker's Notes and allegedly protected by a private password. Nevertheless, last month a WFB teller at the Indian Trail NC branch again failed to notice, or chose to ignore, all these blaring warnings and handed over $20,000 to an identity thief. I've become expert in dealing with all the various branches of WFB fraud prevention. I can tell you that it is a fragmented and chaotic process. The WFB checking acct people do not speak to the HELOC people who do not speak to the ATM people who do not speak to the Savings acct people. Individual WFB people are often very helpful. But the Bank seems terminally incompetent at dealing with ID theft and fraud. Their ID theft and fraud system is all process and no customer service. After 25 years, WFB has lost this customer. Anybody know a better, safer financial institution?
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May 2013 by Anna L.
Customer service is great. The tellers are always very friendly and have a great attitude. There Is one teller that seems to always be in a grumpy mood, but needless to say the other tellers make that bad apple fade away. Has plenty of parking, great location and I've never had to stand in line more than 3-4 min.
