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December 2023 by arysely acevedo
the front desk ladies were extremely friendly and helpful. it’s decorated beautifully in there. kiko was very personable and a joy to work with.
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September 2023 by Kim Horne
The tellers are excellent. The only problem I have is there's only one teller. If I had a business account I would not recommend this bank you can't get your business done in less than 20 minutes. Business accounts cannot go through the drive-thru as well. They are way understaffed.
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February 2023 by Nathan Krahn
LeeAnn was so helpful with applying for a loan! She was very enthusiastic and informational!
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November 2022 by Jessica Ware
I’ve been to many bb&t/ truist banks in Wilmington, Fayetteville and Jacksonville. This one is the absolute best. Lisa and Kiko are always so helpful. Lisa helped me get my credit card set up, and Kiko was there to help me when I had questions! A lot of other banks get frustrated when I bring in lots of small bills to count, these ladies are all so patient and kind, even in busy times. (I wish I could remember all of their names!).
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November 2022 by Terry Jenkins
FIX YOUR ATMBoth this branch and Sneads Ferry apparently need a managerial shift. Both branches ATM were out today and neither knew of the others situation. That's incompetence at the management level. Fix the issue or lose customers
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October 2022 by Hisham Alsaede
Drive thru max deposit depends on what side of the bed the lady wakes up on. Today I went to deposit 4k she told me the max is 3k so I said can I make 2 separate deposits she said no. Now I've banked every where never heard you can't make 2 deposits in the window
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October 2022 by greentime999
Best service ， Lisa and melisa are super professional and nice. Thanks for being your customer
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July 2022 by Archon Is Back
Please update your hours you have posted online. We arrived at 8:30am and we were told rudely that the drive through doesn't open till 9 am when the website clearly states 8:30am. Please fix this information.
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June 2022 by Beth Elkins
We have are selling my mom's house tomorrow. For two weeks I have been dealing with the hometown branch in Siler City with no success. Mom had an open equity line from years ago with former BB&T. To close on the house we needed the Equity Line released. A coworker mention there was a branch in Jacksonville. I called as soon as I got off work and spoke to the most amazing young lady, Kiko Nagashima who told me to pick up my Mom and bring her into the Jacksonville branch. Kiko went above and beyond to handle our matter. Because of this caring and very knowledgeable and efficient young lady we should be able to close the sell of Mom's house tomorrow. A very Big Thank You to Kiko and Truist. All banking should be this easy. Truist you have a true gem of an employee in Kiko Nagashima.
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May 2022 by Elizabeth I Elkins
We have are selling my mom's house tomorrow. For two weeks I have been dealing with the hometown branch in Siler City with no success. Mom had an open equity line from years ago with former BB&T. To close on the house we needed the Equity Line released. A coworker mention there was a branch in Jacksonville. I called as soon as I got off work and spoke to the most amazing young lady, Kiko Nagashima who told me to pick up my Mom and bring her into the Jacksonville branch. Kiko went above and beyond to handle our matter. Because of this caring and very knowledgeable and efficient young lady we should be able to close the sell of Mom's house tomorrow. A very Big Thank You to Kiko and Truist. All banking should be this easy. Truist you have a true gem of an employee in Kiko Nagashima.
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May 2022 by C. P.
I love the employees in this bank. They always greet you with a smile. Melissa, Lisa, Margrett, and LeeAnn always go above and beyond.
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February 2022 by Briana Moore
Slowest bank company ever!! (multiple locations) My job uses this bank and dropping off the deposit or getting change takes so long, even getting here early doesn't help.
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February 2022 by Liu Jay
Worst bank I ever deal with, leaving them ASAP. Horrible customer service, charging you when is their faults.
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January 2022 by Dennis Clark
Not large enough bank to be open on Saturday like many other banks, but can charge for their services. Looking to leave before they change their name again.
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September 2021 by Sonya Smith
The worst bank to bank at they charge to cash check from their bank. The charges here are crazy dont put your money in this bank you will be paying more for you money which means your losing money and making them rich
