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July 2022 by Chastity
I reserved a truck and was told they had none to provide on the day of my move. I was super stressed! I don’t understand why a company such as Penske has a website that allows reservations when no trucks are available. This needs to be fixed. I had to go to the Wilmington location to get a truck at the last minute, costing me more money. I wouldn’t use this company if I were you, unless you enjoy taking risks. Until this issue is fixed, I’ll take my business elsewhere for my sanity. Very unprofessional.
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June 2022 by robert michaux
All plans went accordingly,polite service, truck handled wonderfully, took advantage of drop box return . Would do it again. Best thing was not worrying about mileage if I got lost or made a wrong turn.
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March 2022 by Garrett Banner
If your looking to rent a moving truck go to box and more Penske dealership. They are professional, on time and always willing to answer questions about the vehicle. This is the 4th time I’ve rented from this location and the service is always 5 stars. Your lucky if UHUAL doesn’t charge you for the ink in the pen to sign the contract. Go with Penske better people, better service.
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August 2021 by Lisa Cliver
Decent price, big truck. Easy to drive but takes a bit to get up to speed. Let it ease its way up to speed and you'll save a lot of gas instead if trying to "punch" it.
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July 2021 by Regina Gunter
After checking some prices, I kick myself for not starting with Penske. I had used them before, and had great pricing and customer service. I called Penske and a very nice gentlemen named Ryan helped me with booking it all, truck and tow for my car. Now I knew I would be driving myself to my new home. I got a great deal, thank you Ryan. I went to the East Windsor office in Connecticut, there Dan and Jose were by my side all the way. Kind, friendly, and so helpful. Thank you Dan and Jose. You are the best, but wait...hello Jacksonville, North Carolina. At Boxes and More Inc, is where I was to return the truck. Penske is there. Brandy greeted me so kindly and welcomed me to my new home here. Immediately, Jason and Jim came and before you knew it, we had the car and truck separate, so I could go and move in. Super people from end to end. Great pricing, friendly helpful service all the way!!!! They will always be my go to.
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June 2021 by Sean Linder
They didn't have my rental ready at my requested time. I had to wait 5 hours to get it from another location. The customer service was alright but I received better help from the corporate line.
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July 2020 by Cal Miller
Peices too high
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June 2020 by Charles M
Very nice people here
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June 2020 by Sarah Jackson
You take a right and then a left.
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June 2020 by Bred Heavy
Great staff and easy to work with. I have rented many times from this facility due to the professionalism of the staff and the cleanliness And condition of the Vehicles. Thanks!
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March 2020 by tommy miller
Great place to rent trucks. The trucks are fairly clean and not messy. Rent trucks at a good price. Recommend for any type of work.
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October 2019 by Christopher Lavezzo
Make sure you keep all paperwork. Not really a issue with location it's with the company. After 8 months after renting I am now in dispute over a $600 dollar tow that was originally covered. Since it was covered I made no attempt to get back tires that were stuck in mud only a few feet off road out. Nor did I shop around or even try to get a pass pickup to pull truck less then 3 feet. Horrible customer service.
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October 2019 by tino slaponi
The longest process for renting a truck that I have ever experienced. I now know why most people use UHaul.
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July 2019 by Kisha Van
Very friendly and informative staff
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May 2019 by Guy Dedmon
Good very cooperative.