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February 2024 by Steve Jones
Always friendly, knowledgeable and helpful-I do wish their prices were a bit lower.
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February 2024 by David M
Friendly, knowledgeable staff, even to the point that they aren't afraid to admit that they don't know it all, and need to check with a coworker for more information.
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February 2024 by Shane “RUN EMT” Penland
Staff has always been friendly and professional
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February 2024 by RABCAPT
Super friendly staff! Great store all around.
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February 2024 by Johnny Viegandt
I only go there for my dog supplies and toys. Very clean establishment. Very nice employees love it.
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January 2024 by Meiona Pickett
I willn’t be taking my dog back here for grooming I paid for everything to be done and express. He came back with his nails sharper than when he left. Then when I call back they really had the nerve to tell me yea he wasn’t feeling it today. If that was truly the problem they could had stopped and called me to come get him. It doesn’t even look like my dog got groomed. And Arianna is the worst she has done his grooming twice and I truly don’t like how she interacts with him.
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January 2024 by JJ Johnson
I will not be using Petsmart or their groomer anymore because they denied service even though I provided proof of vaccination.
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January 2024 by Liz Saunders
I just returned two poorly made dog toys, one of which was a choking hazard. I didn’t even ask for money back on that toy bc it was the “free” toy. The second was a really cool pheasant that the dog loved. It was loosing fluff at an alarming rate and our dog has a soft mouth. I wanted to exchange this $13.00 toy and was told I’d have to pay over $4…?!? Turns out the associate mistook a goose receipt. However, I was so upset that the credits we’d earned and used would be lost I told him not to go through the hassle of fixing the return. I did not buy the expensive leash and water dispenser I was there for. I will not return. If credits aren’t honored it’s not the place for us.
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January 2024 by Patti Berry
The fish i bought died next day
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January 2024 by Erik Paddock
Had an appointment for my cat later in the day but I went in to get food and a kennel and as I’m checking out the workers opened a door and someone’s dog ran out of the store and all the way down the street, all while the other workers were walking around the store clueless he was outside. I hope the owners find out about that incident and someone gets fired.
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January 2024 by Nancy Guzman
Fry friendly. Ease in finding what I need.
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December 2023 by Stacy Dellinger
I usually love Pet Smart, mostly because the employees always go out of their way to help you find whatever it is you needed to find. Well last night I asked, who is thought to be a manager, I explained that my friends dog had a stroke and he's been having a real hard time waking. I couldn't remember the name of the things, but I was describing them the best I could. Instead of helping me find them or something similar, he cut me off in the middle of my description and said" we don't have medical supplies here.. you'll have to go to the vet" Never one time did he try and walk with me to find something similar maybe look things up. Help a little bit put in a little effort as soon as I turned around and I walked down the aisle's what I was looking for were toe grips because he can't walk very well. So I found something called Paw Boots Or something like that and they're like little balloons that go on their paws and it helps them grip the floor that easy. I don't know, I just wish. The world will go back to the way it used to be or people actually cared
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November 2023 by Bray Train
Kaylee did a wonderful job grooming my baby!!
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November 2023 by Mary Phelps
Cashier friendliness and line speed not great last couple times went there, Bought 3 fish, all 3 fish died. Associate somewhat available for help. Didn"t know you can return fish and receipt if fish dies. Many pet products, some good sale prices. Found most items looked for.
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November 2023 by Robert Arndt (OmniscientPhotography.com)
It's a great pet store done process on certain items were fair as per market value. The only complaint I really have is that some of the brands of leashes honestly are over priced when you can go to Walmart or Target and get practically the same items for far less.Considering that petsmart buy these products wholesale because they specialize in pet products. You would think they would share the savings as per the suggested retail price. Primarily just speaking on the leashes and collars.Other then that everything is is great nice big store plenty of products to choose from the pet grooming department is phenomenal would highly recommend the grooming department to anyone who has not tried pet smart to pamper their pets.
