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November 2023 by Reginald Williams
All I can say about this store is that it was exceptional. If you have the chance to visit I would definitely go. They deserve more stars
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November 2023 by Howard Ackerman
Wanted to make Cheesesteaks. They only had 1 pack of precut ribeye. Told the butcher and he took a 2 pack of ribeye steaks and sliced them super thin for me. They worked out great! Great market!
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November 2023 by Nathaniel T
The store as a whole is great. I’ve always found what I needed, and the employees are knowledgeable on product location. My only issue is that the deli is historically slow. I understand being a few minutes behind due to a rush around 5:30-6pm. However, when I wait 32 minutes for a deli sandwich, it raises the question, “who is supervising the efficiency of the staff, and who is training the employees to meet the demand?” The deli provides good quality sandwiches, but be ready to wait, regardless of the time of day.
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November 2023 by Teona Bell
Subs and salads are ALWAYS made incorrectly when I order ahead here for pickup. I ordered two subs today and both subs had completely different ingredients than what I requested. The subs are also never ready and I always show up 15+ mins later than my pickup time and still have to wait. Order your food in person so you can supervise them or they’ll mess it up and you’ll get your food faster than if you order ahead!
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October 2023 by Brandi Porche
I received EXCELLENT CUSTOMER SERVICE FROM CHRIS IN THE CATERING DEPARTMENT. He was able to turn a negative experience into a positive. A different employee in the catering department was not as friendly and welcoming and made sarcastic comments. CHRIS was very welcoming, professional and helpful. This was a special moment for my family and the catering was for my husband’s military promotion. Chris knew how important this was for us and he also is a veteran. THANK YOU CHRIS!!!
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September 2023 by Katherine Dwyer
First time to this store. Associates were personable with a smile to share. I had to ask a greeter where the Bakery was. If not I would have been wondering aimlessly. It saved me twenty minutes. Everything was in its place and clean. The labels in Bakery weren’t printing the usual information for nutritional value. I’m guessing they’re adjusting the info? I don’t normally shop here due to geographical constraints and a bit pricey. I had a special request to purchase: Mini cup cakes.
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September 2023 by D.C. Pike
LOVE this store. The bakery rocks. The deli rocks. The quality is wonderful. Employees are helpful and can answer your question about the store.Good job ??
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September 2023 by Anthony A.
For some reason it just feels like this grocery store sucks all of your energy out of your body it is super depressing to go in there and nobody ever looks happy to be working in there the lights are really high up which makes it seem like by the time the light gets to your eyes it's already dimmed so you're straining right off the bat when you walk into this place. Although their food looks delicious in the deli it is pretty overpriced and the sushi is very great but for the price they have it you might as well just go out to eat and make sure you're getting real crab not that imitation stuff that they like to say is crab not a big fan of this store win to it in multiple states they all seem the same and then it makes you wonder oh yeah it's ruled and owned by Vanguard and black Rock that's probably why I get sick to my stomach just thinking about buying or contributing
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September 2023 by Chanda E.
I ordered a cupcake pull apart cake for my daughter's birthday . The vale of course had pink frosting . Prior to making the order I asked if their pink frosting had that nasty bitter taste . I was told on two separate occasions by two different people that the pink frosting did not have a bad taste and that the darker colors like black, grey and brown were the ones that had that taste . I ordered extra cupcakes as well because I have a family full of cake lovers that I was going to send cupcakes home to . When everyone bit into the cupcakes we all gagged . My daughter hated her cupcake along with the rest of us because of the nasty taste from the frosting . 3/4 of the cupcakes purchased were thrown away and I am embarrassed by the reaction on everyone's face when they tasted the frosting. I have purchased several cakes from Publix and I've never had anything like this happen. I will not be ordering cakes from Publix again!
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August 2023 by Janice R.
The Publix deli in Jacksonville NC is so inconsistent. I go in this Publix and order the same exact thing from the deli line and every time the price or menu changes. I went to get a salad three times this month and every single time I was given a different price. I have gotten to the point where I take a picture of the label on my salad. It's obvious that management is not training their employees to all be on one accord. I don't have this problem with no other Publix in NC.
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August 2023 by Ariella Ortega
Very clean, peaceful, and organized grocery store. I always enjoy shopping here. Employees are genuinely friendly and helpful. I specifically want to recognize one of the pharmacists, I didn't get his name, but he was there this evening (08/18/2023). I could tell he enjoys and appreciates his job because he went out of his way to walk with me to the medicine isle and advise me on which sore throat medicine is safe to take as I'm breastfeeding. I wasn't even at the pharmacy to drop off or pick up a prescription, he just kindly answered my questions and helped me.
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August 2023 by Alex Mane
Title: Disappointing Experience at Publix Deli - Unfriendly Workers Ruin the MealI recently visited the Publix Deli with high hopes of enjoying a delightful meal, but unfortunately, my experience was far from pleasant. The workers at the deli exhibited a consistently bad attitude, which greatly impacted my overall dining experience.From the moment I approached the counter, it was evident that the employees were disinterested and unenthusiastic. Their lack of friendliness and professionalism left me feeling unwelcome and hesitant to place my order. Despite my efforts to engage in polite conversation, I was met with curt responses and a noticeable lack of willingness to assist.As I finally managed to place my order, the workers seemed visibly irritated and impatient, rushing through the process without any care for accuracy or attention to detail. Additionally, I noticed that they were talking amongst themselves, seemingly oblivious to the customers' needs and preferences.Even when my order was ready, the workers handed it over without any semblance of warmth or courtesy. It was evident that customer satisfaction was not a priority for them, and this indifference was apparent throughout my entire visit.Moreover, the ambiance of the deli was affected by the negative attitude of the workers. The normally inviting atmosphere of Publix was overshadowed by the constant air of discontent and lack of hospitality from the deli staff.Overall, my experience at the Publix Deli was marred by the unfriendly and unhelpful attitude of the workers. As a loyal customer, I expected much better from a reputable establishment like Publix. I sincerely hope that management takes this feedback seriously and works towards improving the customer service at the deli to ensure a more enjoyable dining experience for future patrons.
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July 2023 by David Ricardo Bermudez
This Publix is absolutely beautiful. As soon as I entered, I couldn't believe that a grocery store could be so pretty and organized. My wife and I loved it. We are from Florida and this one took us by surprise.We go there every weekend since then, we love the pizza dough and we can't wait to try their sandwiches.
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July 2023 by Rachel Shull
I don't live close enough to Publix to shop there exclusively, but I will make a special trip for the deli, bakery or pharmacy. The pharmacy is by far the most expeditious in the area.I found myself at this location today on a one-off trip, and witnessed a small act of kindness that really speaks volumes for the caliber of customer service Publix provides. A young employee holding an umbrella over an elderly shopper while they walked together to her car through a rain storm. The employee was getting soaked while he held the umbrella fully over the shopper and her cart. After they made it safely to her car, he unloaded her items carefully and sent her on her way with a wave and a smile. I was really touched to see the act of kindness. Publix at Gateway Marketplace, you're doing it right. Thank you!
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July 2023 by John Terry
Love this place, great variety of items but yet all the main staples you want from a store. The best deli meats in Jacksonville NC. Awesome selection!