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March 2024 by Carole Fraze
They are generally pretty quick, they’re very helpful too. There’s no big package drop off and no kiosk so make sure you check hours if you need assistance.
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March 2024 by Randy Dennis
Incompetent postal driver delivers tampered mail. Wish there was a way to not use them
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February 2024 by Peter Luna
Fast service, I was in and out.
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February 2024 by Freddy Marcley
Every single person up front is the best, every single one! And I’m sure it reflects to the workers in back. Never have issues dropping packages off ( everyday)!, Always scanned out that day and on way, they make my day better with their smiles and welcoming demeanor. The postal service should give out medals or a party for them or something!!! Saw new faces from office, so I need to monitor before opinion, to be continued….
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December 2023 by Indy CG
Allison is awesome! Great customer service. So helpful and kind. I haven’t had a humanly service at the post office for a long time until now. I known what post office to use from now on. Thank you.
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December 2023 by Natassja Charles
CAN IT BE EXPLAINED TO ME WHY I'M ALWAYS MISSING MAIL? I SIGNED UP FOR THE DAILY DIGEST & IT SHOWS WHAT MAIL WAS SCANNED THAT'S SUPPOSED TO BE IN MY MAILBOX & IT'S NEVER THERE.
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October 2023 by TALI Mo
Not sure what is going on with this post office lately. For the last few days I have multiple packages that are missing but marked as being delivered in the mailbox or the parcel boxes for Parkstone at Knightdale apartments. I am not the only one as I have spoken to others in the neighborhood who are missing packages. I'm not sure if these are being stolen or someone just does not care what they are doing with these packages. Someone needs to look into this immediately.
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June 2023 by GG
So many complaints being done about the Tiffany that works at the front and nothing has been done. She is aloof and lacks any personality. Seems like asking her any questions is a nuissance for her.On the other hand, the sweet Asian lady is amiable and helpful. Consider going to her for awesome customer service!
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May 2023 by Y N Brown
I cannot recall a negative experience at the Knightdale NC USPS. The staff is very pleasant and super helpful. They go above and beyond for customers. I wish every USPS location operated like Knightdale USPS. Great job!!
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May 2023 by Sue B.
Staff is great. Always helpful and we have a great carrier as well. So glad there is an office near us. If I had anything poor to say about this office is that they don't answer the phone when I call in an emergency (I run an online business and use them a LOT).
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March 2023 by Luis Santiago
Today I went to returned 2 keys of my PO box to the customer service after 10 days past due (renew payment), and I ask the Lady at the customer service, I believe her name (Tiffany) to retrieve whatever is inside the PO box because I was not going to renew the rent box and she said without hesitation *Sorry the box is closed (because the late payment) and whatever is in the box we will send back to the sender, NOT Consideration at all. Very dry and absolutely not a customer service was providing at the counter. All she has to do is empty that box ask for my ID if is necessary and move forward with the closing argument. Not needs to send anything back to the sender because I was there asking her to empty the box and I was very patient returning the keys due to big increase of the cost of the rental boxes. Almost 11 years with PO Box in the Knightdale Post Office I decided to not renew the rent due to several mayor increase of rates for the past 5 years without considerations on active customer renting PO boxes. I support Knightdale community and value our mail man's and women's doing delivery service, but this customer service behind the counters needs more trainings.
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March 2023 by Johnn Lovel
These people are not scanning my packages in when I drop them off. They aren't scanned until the next day at the next facility. Paid for tracking, and then they don't scan it in. Great. They need a drop off counter at this location as well, but what good would it do if they don't scan them in.
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February 2023 by Mauricio Soto
I've been coming here for years and just want to say that the asian woman in the front desk (Allison I think) is the most helpful, kind and amazing public employee I have delt with in my life. It's so refreshing. Thanks!
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January 2023 by TAW
I have always gotten great customer service from this location, Tiffany, Allison, one other young lady that work there are always helpful, courteous and friendly
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January 2023 by Anissa W.
1/7/23: I needed a PO Box, so I reserved and paid online on 1/6/23 & went into the post office this morning to finalize everything. They were only open 9-11 am on a Saturday which I thought was odd but whatever. There was plenty of parking. I was able to park right in front of the building. Walking in, I was met by the staff at the counter. The one who helped me, Tiffany (I think her name was), was NOT the friendliest. It was literally around 9:30 am, so why the attitude first thing in the morning?? I mean, they are only open for 2 hours, so at least PRETEND that you like your job. Anyway, I brought the application in already completed. She told me that I didn't print a different page. Ummm, that was the only page the website told me could be printed. So, she huffed and puffed & got the form which took her 2 seconds to complete & had me initial/sign it. I went to check the P.O. Box keys. They worked. I came back to the counter to get my copy of the form we just completed and left. Good thing I didn't need anything else. She needed to go home, get back into bed, and start her day all over again. Luckily for her, I'm working on myself & my patience.
