July 2022 by Jillian Protasiewicz
Made a reservation 3 months ago. Was calling all morning to to confirm pick up time. No one picked up. We arrived at 11:45 to pick up the rental and they were closed! They were not able to give us a rental car at the airport or anywhere else unless we rented the car for 3 days minimum! What a scam. They could do nothing for us.
July 2022 by Sadaye
Great service overall. Fast easy. I didn't have any issues with the reservations. The people there are nice and friendly as well as caring.
May 2022 by B n B Jones
Great team running this location, Vickie will be missed, RIP. Just remembering that not only is this a business, but it also a family
January 2022 by Brian Conlee
Absolutely worthless service. Was left stranded because they were unable to honor my reservation.To add injury to insult I even called 2 hours prior to confirm. Go to Enterprise, save yourself some stress and disappointment. At least the management and enterprise consistently take good care of their customers with places worthless management has no power to do anything they hide behind a keyboard and some corporate rules even though it's supposed to be a franchise. Stay away
January 2022 by Mark Sanders
Rental van was nasty inside. Was not vaccumed or seats wiped down. Dog hair was everywhere and chocolate stains on the seats. Told the place about it and they said yea we know but have no way to clean them up!!!
December 2021 by Roxana Guevara
Made reservation two months in advance for an SUV, arrived to location and only a pick-up truck was available. Due to desperation, we accepted the rental car. However, truck had an expiered license plate and 2 bald tires… on our way to Florida, we experienced a flat tire due to the negligence. We arrived late to our drop off location and had to pay for the extension… no waiver or reimbursement was issued for the careless act demonstrated by this location. Please do not ever rent here. Save yourself the trouble and headache and just go to Enterprise.
December 2021 by sarah massie
I love renting from Budget. I have never had any trouble renting from them. I tried renting from Enterprise in Concord, Mooresville, & Charlotte but they said I needed a NC I'd. I had just moved from WV and didn't have one. But people rent cars from different states all the time. So I will never be going back to Enterprise. One of the worst experience of my life. The worst part was that they let me book it in Concord knowing that I had a WV I'd then when I went to pick it up wouldn't let me. I had to be in WV for a funeral and because they wouldn't let me rent it I had limited amount of time to make it and almost didn't make it because of them. If Budget wouldn't have let me walk in and rent one rite then and there. I haven't went anywhere else but Budget & they always have good prices and very friendly& understanding staff. I have never had any trouble renting a vehicle from them. Just make sure if u have a debit card and not a credit card that you check with the location to make sure they except debit if so you will more than likely have to leave a 200-500 deposit. Thank you to the people at Budget.
December 2021 by Misty Carter
I always get a great rate and an amazing vehicle no matter where I rent from Budget.
November 2021 by Joshua Miller
Great, courteous, and quick service. We always rent from this particular location when we are in town because of the ease of business.
November 2021 by kh brownnc
Fast and good customer service upon pick up and return. Great value with the rental.
September 2021 by Zach Walker
I told them what date I needed a car....I went there on that date. They told me they had something for me. I got there and the lady said "we have no cars". Worst experience of my life as far as customer service goes. Stay away from this place. I lost time from work and had to cancel getting my car fixed. So still riding around with half a bumper. DONT USE THIS PLACE !!!!
August 2021 by Laurenz Peschke
THE BEST! No-nonsense, honest and upright, they know their stuff for sure. I completely trust them 100%. Love working with them. Cars are great, too: fresh fleet, clean, always know what I'm getting, I always am and feel taken care of. That said, the premise is a bit dated, but that doesn't diminish anything. For me, the location is gold.
August 2021 by Alan Hovis
High value for a reasonable price!
July 2021 by Sam Clark
VERY PLEASANT EXPERIENCE, CUSTOMER SERVICE WAS EXCELLENT, THE CAR WAS DEFINITELY A WONDERFUL RIDE. I PLAN TO GO BACK AS OFTEN AS NEEDED FOR ALL MY TRIPS. THANK YOU!
July 2021 by Paula Wissinger
No air conditioning with only 22 a thousand miles it should have had it, their excuse was the person before us didn't tell them, but the lines going to the air conditioning unit had been changed they have junkyard parts marks on them. They didn't go outside to help us or look at the car or anything they just said sorry I couldn't help you so that was the only car we can get so we had to drive it home our car we got an accident on the way there 2 West Virginia we needed the car rental they're the only ones around that had a car for us