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November 2023 by angelga56g Garcia4950
I had bad experience with the furniture I purchased. Every time I had a problem, they would tell me that the furniture was discontinued so I would have to settle for another item.I posted this one month ago but Badcock reached us and fixed the problem. We are very grateful. Thank you very much.
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September 2023 by RDG
Our initial visit we were greeted and assisted by Crystal (Murphy location) that helped us select living room, dining room and both mattress sets. We called a couple weeks later to pay via phone being were are from out of state and had to wait for cabin to be completed.Wondering why our receipt shows the name April(took payment via phone) as sales person when Crystal actually assisted us from day one??Excellent service and delivery!Great store, furniture looks great and comfy...thank you Crystal... hoping you received credit for our sale!!
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April 2023 by Bill Suter
I was there yesterday morning to aid my friend in picking up his recent purchase from the Murphy NC store. We were there at 9 am when the facility opened. I went inside and asked the lady at the counter if I could use the restroom facility. Crystal rudely told me there was no restroom for customers. She asked us to follow her to get our purchase and there was (2) two empty bathrooms 10 ft from all of us. I told Crystal that I was a disabled person that took medication that made me NEED to use the restroom facilities immediately. She said No, it was Badcock's store policy! So I told Crystal that I would have to return, then I had no choice but to go outside and around the building in the open to relieve myself as it was an emergency to do so. I was humiliated by the uncaring, unneighborly, unChristianly, disrespectful, rudeness and unlawful prevention of allowing me private use of a bathroom that was not being used and only 10 feet away because this woman obviously has zero concern or care for persons with disabilities or disabled veterans like myself that have made it possible for Mrs Crystal to feel entitled to tell us we can't use the bathroom at our local Badcocks furniture. As Crystal explained to me it is Badcocks policy to refuse disabled people access to their business bathroom. Perhaps Badcock furniture is not aware of the NC state laws concerning access ♿ to disabled people and disabled veterans. Obvious to me by her rude behavior, Crystal is unaware or uneducated about the law.Chapter 11: Accessibility, 2012 North Carolina Building Code | UpCodes1109.2.1.2 Family or Assisted-Use Toilet Rooms.Chapter 11 AccessibilitySection 1102 DefinitionsCOMMON USE. Interior or exterior circulation paths, rooms, spaces or elements that are not for public use and are made available for the shared use of two or more people.I believe a sincere apology is due to me. Depending on how Badcock's handles this perhaps more.
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April 2023 by Francisco Flattes
As usual our experience was excellent and the customer service exceeds our expectations, Thank you again Murphy NC Badcock Team.
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March 2023 by Roy Rawlins
Crystal was a great help and guide on our furniture choices at this location. Arrived as promised and was quickly loaded for the ride home. The follow-up call was nice also.
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March 2023 by MrSpankey1
Needed a loveseat, they had a great selection. Purchased and picked up with zero drama. Crystal was very helpful and we love the couch. Highly recommend.
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February 2023 by April Robinson
The people are always nice and friendly. They go above and beyond to take care of people. They will always get my business.. Murphy, Nc
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January 2023 by Marcy Lipscomb
Crystal was extremely helpful. They had a great selection and we easily found what we were looking for.
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January 2023 by LaRue 722
Delivery was scheduled for Friday, they showed up but didn't have 2 of the things we ordered. The TV had not even been delivered to their store so they couldn't deliver it to me and said that when it showed up I would have to come get it myself, and admitted that they just straight up forgot to load my daughters mattress and they would "try" to come back later. Never showed back up, never got a call from them and they expect me to go get that too? Not gonna happen, I'm paying for Delivery, I want it delivered. And none of the items were in boxes, it looks like they just took the ones off the show floor. Overall, not happy
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November 2022 by Colleen Gibson
I would have posted no stars, but Google will not allow it…Just drove 30 minutes to look at a sectional that we were interested in. We had cash in pocket and ready to purchase, but walked out when they refused to let our 5 year old daughter use the restroom. We will not be returning.
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August 2022 by David
Just a note to thank Crystal at Badcock Furniture in Murphy for the great service we received on our purchase there. She is very knowledgeable and also has a great sense of humor.She helped find the perfect loveseat/recliner combo for us and completed the purchase and delivery details with no problems.Great job!
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June 2022 by Sabrina Schill
The customer service was above and beyond!! Trying to buy a couch unseen from another state to put into a Airbnb could of turned very badly. I called on Memorial Day spoke with Marcy who was extremely helpful and professional. She made the whole process painless and my new couch was delivered in less than 24 hours!! I 100% recommend buying here!
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May 2022 by Lori S
Crystal our sales lady was great! So helpful and friendly, the rest of the lady's weren't helpful at all. We won't be coming back here unless they have new staff
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March 2022 by TIM Poole
Crystal was very helpful, she went over my needs and wants and found the perfect recliner for me. We ordered the recliner and Crystal kept us informed of the shipping schedule. Once it arrived she let us know and followed up to make sure we were happy with our purchase. I highly recommend Crystal and Babcock a more for any and all of your furniture needs. Very very pleased!
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March 2022 by Faith Carter
second time i’ve bought furniture for my home here and i’m 100% pleased. krystal and theresa are both amazing
