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December 2023 by Bryce Russell
Sadly, 20+ years experience with BB&T now Truist. The Truist migration, although supposedly seamless to the customer, was far less so. We bank not only personally but for several small business' we have owned over the years through Truist. Add to that usage a substantial commercial loan several years ago and several residential home mortgages as well in the last 20+ years. I have also used the affiliate BB&T Insurance for various business insurance needs. We have a substantial history with the now Truist Bank. As we have dealt with several branches in 4 States now, Truist in Murphy NC may be one of the worst branches that Truist has. It is trypically chronically understaffed and thus the staff is often under stress which translates into a poor customer relations experience quite often. They have no patience with you on the phone no doubt due to often having a backed up line of customers to service. Try sitting in the lobby to speak with a relationship banker...best to take the afternoon off as it typically is a ridiculously long wait. Often banking issues go either unresolved or a partial kidney donation is required to beg for assistance. Not returning calls seems to be the status quo for this particular location. The scariest dealing with this branch was when i turned over the details of my entire financial portfolio to the BB&T Financial represntative and then could not get return emails or phone calls responded to for subsequent actions/follow-up. Had to seek out other resources to handle my financial needs. Run of the mill branch visits often are stressful as well as the "I want to assist with your banking needs/issues" seems to not exist much at this branch. Much of this attitude I discern as mismanaged scheduling initiatives wherein the staffing is often overwhelmed by business cycles/volume. I hope that i am correct in this assumption and that it is not just a cultural issue (referencing poor customer relations) for this branch. Alas, I have too many tie's to this bank due to my various business accounts but Truist, at least this branch, has been a huge disappointment in customer service and friendly can do atmosphere. If you're new to the area and looking for a new bank, maybe one of the other local banks may service your needs better. Check out their ratings and as always...buyer beware before you purchase. Buyer remorse afterwards is frustrating.
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September 2023 by Jerry Rix
I was charged a late fee 36$ , went to use atm to make deposit before daily close of transactions. Atm was able to take my money so therefore was charged . Called bank and was told they are mo responsible since the bank soesnt own the machine. Would not reinreiburse the fee.
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June 2023 by jeanette morton
I was waited on promptly at the Murphy Branch. Jade Prince assisted me in opening a new account. She was very pleasant and competent. She completed all of the necessary steps in a timely manner.
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January 2023 by Bob Ackermann
Don't bank here. Now I know why they have a 2.6 rating. Branch Manager doesn't return phone calls on something very serious. I'm done with Truist. They apparently don't want or care about my business.
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December 2022 by Sarah Hardman
Since transitioning this bank has been awful and charges fees every opportunity they get.Friday their systems were down and I was told I would get my outer ATM fees refunded. Due to the fact they will not allow customers to increase their ATM limits this was hugely inconvenient as I would have to make two transactions over two days. So, I did one Friday and one Saturday (as the bank is closed Saturday).Today, I was charged the foreign ATM fees which then triggered an overdraft charge. The banker I met with said she would refund only part of the ATM fees; which, conveniently was just enough to keep the overdraft fee on my account. She said I should have known the ATM was fixed by saturday (even with no way to call or contact them since they're closed weekends) and it's my own fault for using another ATM. After I was told to. They refuse to refund it after their own error and promise to refund it.As a 9 month pregnant woman trying to survive and provide for my baby I can't deal with the ridiculous fees, charges, and overdrafts so they can make money off of me.Officially switching banks as of today.
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September 2022 by Kim Limon
I have been with BBT for years, when they switched to "truist "it went from a five star to a one. This woke compamy does not care about its consurmers. Will be changing banks.
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July 2022 by Lisa Kellman
Been to this particular Truist two times!! The staff is rude so rude like your an inconvenience to them. Will never go to this one again. They all need re training on how to treat clients. I’m pretty sure they can type in my name to see I have an account!! Very lazy and unprofessional.
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July 2022 by Debbie Jenkins
This bank is an absolute joke!!The people are extremely rude and totally unprofessional! I would never recommend this place to anyone!
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March 2022 by Melony Grohman
I have banked with BB & T for the past 13 years. Had my auto insurance with them and never had a problem. Now that they have become Truist it has been one thing after another. I called to stop pmt on a check and the girl that answered the phone told me she was the only person in the bank and couldnt help me. Since when does only 1 person stay in the bank?Needless to say I am done with them and changing banks.
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January 2022 by Sandra Spence Lunsford Spence
We've been here for several years and the staff is always very helpful and friendly
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June 2021 by Butch Facemire
This branch is the best, always friendly and providing great service with a smile.
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April 2021 by Janet May
Website “open hours” indicate 9 am, but when calling at 9:45 the voice message is still stating “closed”.Please change website hours to indicate correct business hours.
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January 2021 by Sarah Thomas
Monica Abad at the Murphy, NC branch is awesome. She knows her banking and has exceptional PR skills. We are fortunate to have her in Murphy!!
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September 2020 by Anna Smith
Always great friendly and helpful with coustermers. Love this bank!
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January 2020 by Merissa Slank
Probably the worst bank around since the merge. Constantly BS fees. Don't waste your time.