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December 2023 by Becky Palmer
I would like to commend Lowes Appliances Store for delivering and doing a very professional service, I ordered a refrigerator yesterday and it was delivered today. It was done quickly and in a professional manner well pleased.
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December 2023 by elllen meisse
The worst. It's an act of God to get help. Don't have them deliver if at all possible. They take zero responsibility . Just awful the run around you get.A foot note, I wish I got her last name, but Heidi is the ONLY one dealing with situations. Andy nor Travis are worth their paychecks.
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November 2023 by Yves Deneault
Lowes Murphy NC , I ask for quote for installing doors , took 1-1/2 month after they measure to get information so I can order the right doors , I ask to modified order they forgot, also they send info to wrong installer . Delivery was delay next day ,delay again (3 days later) , and delay to tell me they don't deliver in my area, and decided to cancel my order without more explanation.PS they delivered all my appliances coming from same warehouse (Chattanooga TN) couple months prior.Be aware no communication between delivery, installer, store. extremely disappointed.
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November 2023 by Joe Vdenne
DO NOT BY AN APPLIANCE HERE !!!!!! Ordered an appliance and scheduled a delivery. This is the third day that they said they were going to make the delivery and no one has come with my appliance, again. No one at the appliance department will even answer the phone. The people at customer service that direct you to the appliance department do not seem to care. WHAT A NIGHTMARE OF A BUSINESS TO DEAL WITH. LOWES SUCKS!!!
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October 2023 by Matthew Brown
This store by far is one of the worst Lowes in the country, no help, inept employees and return desk is amazingly rude and unhelpful. Unfilled and messy shelves, just bad.
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October 2023 by Kristoffer Bouchard
Who doesn't like the place. You normally can find what you need. Employees are always willing to help. And the pro desk is the best
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October 2023 by Saye Braucht
Made new keys. The self controlled kiosk was super easy! In and out! Quick and painless. Now I can get on with my day! Absolutely no hassle! Some would even say hassle-free that's the way to be! No drama over here okay! Lowes is really helping yall out with the home improvement over here! Gosh there's nothing else to say but yarsh.
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September 2023 by Chefh4
The absolute rudest customer service! I spend 10's of thousands in this store every year. The last time I was there I had to speak to customer and again today. Both times they were unbelievably rude. The manager wasn't much help either. I found a solar light on the clearance isle that looked like it had been returned. It was supposed to be 75% off. It rang up at full price $27.99. She told me that she would give it to me for $8. I told her that that's 75% off of $32.00. It should have been $7. She didn't seem to care and wouldn't give it to me for the correct price. I didn't end up buying the light. If a company isn't going to honor the price they offer, they're not getting my money. Between that and the customer server, I may be spending my 10's of thousands a year elsewhere. Very disappointed.. I've been a customer at this location for over 10 years.It doesn't take much to turn a business into what this Lowe's has turned into and it starts with management!
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September 2023 by JulieBird
I was extremely impressed with this location. I want to give an extra shout out to Daniel who assisted me in the lawn and garden. He also helped me bring out the mulch to my car. He went above and beyond, and he made my experience, very memorable and pleasant.
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September 2023 by Rebecca Oakowsky
Extremely unhappy with our purchase. Our washer and dryer were supposed to be installed. They were not. Our dishwasher was damaged and we will be sending back. We were told it could be another week before we see another one. Our washer we purchased is shaking and rocking forward. 2500.00 wasted. I will be shopping elsewhere for APPLIANCES.
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August 2023 by Kathleen Lott
The sales rep, Wes, was so very helpful to me in the lighting department. I am also writing a comment to Lowe's. I have never encountered a salesperson who was not courteous and helpful at this store.
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August 2023 by Monica Mcguiness
Always out of stock. Prices sky high these days. Have taken so many things back because things we’re missing. Way too hot. Some staff are pretty friendly but supervisor was downright rude to me. I let it go but they have no reason to be rude to customers. Prefer Home Depot.
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July 2023 by Dennis Van Landingham
Went in looking for a new refrigerator, and we meant the best, most knowledgeable customer rep who helped us find exactly what we wanted. Clicked all the boxes! Made us feel listened to. We are very happy and will continue shopping at Lowes.
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July 2023 by Anna Margo
The worst hardware store I've ever experienced. Zero customer service in person and forget even getting them on the phone they literally won't answer or pick up and set the phone down (has happened too many times to count). I don't usually like to leave a bad review but its ridiculous. Also they GAVE my paid order for pickup to another person didn't check for ID and then proceeded to ignore my calls or not call me back to resolve. I had to dispute with my credit card instead. So Zero stars for management, customer service and product availability is a lie too. They tell you something is in stock and then cancel your order with no apology or explanation though I've heard they give contractors items in other people's orders and then just cancel those orders. Whatever is going on there is totally unprofessional and unreliable to say the least!!!
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July 2023 by Shane Joiner
I am a truck driver and delivered here today July 12 2023. Everyone was super nice and helpful. Loader saw me unstrapping early and started unloading me early. Even offered me coffee. Best lowes experience to date!
