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October 2023 by Carol L.
ROFLMFAO!!!! Management needs to lay off the drugs. Just called for an appt to get 4 new tires for over $1000. They won't schedule an appt unless I pay in full - in person, I was told - before I even show up and they do squat. Made an appt at Mr. Tire.Drugs are bad, m'Kay?
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September 2023 by Feels Good Man
It takes them two hours to change four tires from your appointment time.
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June 2023 by Dinesh k
Please avoid this tire department. These guys will not pick up the call and if you visit for Walk In they will make ask you to come next appointment. Its very difficult to have appointment over phone. There is no option online for booking appointment. It's better to avoid buying tires here.
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May 2023 by Daren Husain Thigpen
I am self employed in a club that has do helping people organize their business. It’s a lot process of work to be able get a good start and get hired to work. ℹ be in 15 yearly.
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December 2022 by Tamra Uppstrom
Have called repeatedly and the automated service doesn’t respond to any commands so it is useless and most aggravating when you are hoping that spend money there and can’t get through
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June 2022 by Ken K.
No one likes to spend all the money for new tires, but the crew at BJs made it palatable. Tarek was incredibly helpful in both helping me to make the best decision for my Jeep, as well as keeping my costs down. When I expressed concern about the uneven wear on my tires, he and his colleague came out to inspect my Jeep and explain the alignment issues causing it. The attentiveness and care that Tarek and his team showed while replacing my tires, and the advice about future tire care, guarantees my business when I need to replace the other two tires. I absolutely recommend them!!
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March 2022 by Sydney M.
Echoing what others have said. They severely understaff their tire center. Have to wait for a long time just for someone to speak to you let alone provide you service. Specifically avoid Terek, he is sexist and does not adhere to the terms of the purchased warranty. Don't waste your time or money, head on over to Sam's.
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October 2021 by Mike Ross
Ordered tires online and during purchase process scheduled time/date to install 2 days later. Showed up and was told the tire were not in the store and will be shipped. I never received any shipping information. Called the store a couple of days later and it was confirmed the tires are in fact in the store. Scheduled a date/time to install. Showed up at appt. and was told that my appt was deleted and assigned to someone else. Scheduled another appt. a week later. Showed up for 9:30 appt. and the technician did not show up until 9:45 and did not begin working on my tires until after 10AM. It took over 2.5 hrs. (from the time work started) to install 4 tires. Needless to say, I will never use BJS for tires again.
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May 2021 by Gabriel M.
This review is directed solely towards the tire center. On Friday I landed at RDU around 1:00 PM to find I had a flat on my SUV. I replaced it with the spare and headed to BJ's Tire Center. I called to see if they were busy and the guy who answered asked me to hold on a minute. Thirteen minutes later I arrived and was still on hold. The guy was filling propane tanks. I will give him credit for the fact that he was working alone, but he could have told me not to come as opposed to leaving me on hold for the duration. When he came back to the office I asked if he could patch a tire. He responded that he had an appointment coming at any time. So this guy basically wasted my time. He had no intent on doing the job. There wasn't a soul in the office except for me and there were no vehicles in any bay, it was completely empty. He simply didn't want to do the job so he turned me away. I called Discount Tire and they told me to swing by since they were slow and as soon as I got there, they pulled me into a bay and they repaired my tire for free. They earned a new customer! I've been a longtime BJ's Customer and like their products, but the Tire Center won't be a place I shop at any time soon.
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May 2021 by Chuck Dufresne
They still want masks... went to Walmart instead!
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March 2021 by Sumitha A.
You will get the tires for cheap but God forbid you need to come back to claim the warranty on it for any reason!!! They made me wait 2 hrs to figure out how to make adjustments to my payment towards a new tire. Then I learn that there's absolutely no accountability on their warranty promise!! I ended up paying for a new tire after 3 months from installation for 4 new ones!! Never ever coming back here!!
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September 2020 by Terry M.
Great customer service. George is the man and is the reason I'll be back to get my next set of tires from this location.
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August 2020 by Princess Lea
I came in for a tread check and slow leak... the guy walked out without looking at tires real good and said oh your tires are terrible and you need 4 new ones. We won’t repair slow leak bc it’s a waste of time!! If you insist it will be $20 a tire Horrible customer service, seemed like he didn’t want to be bothered ?
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July 2020 by Linda Adams
The last time I went to BJ's Briar Creek, a food demonstrator said to me he was feeling ill, nauseous that morning. That date was March 13th. Young guy with the long long hair under his head net, was passing out food samples. I said no thank you and notified management a day or so later after the news was saying badly the pandemic was getting. Just putting that out there in case anyone got sick - it could have been there. Also I shopped with a homemade mask and disposable gloves that day - some woman I don't know started yelling at me saying I was neurotic and foolish. Who is the fool now? Honestly there are all kinds out there.
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June 2020 by Zach Grover
Excellent, fast service for a flat tire repair. Saved me from having to purchase a new tire. Be sure to make an appointment if possible, it will make the whole process quicker.
