"After being seated, 2 other tables were seated and drink orders taken before anyone even acknowledged us... took another 15 minutes for another waitress to take over and ask us what we wanted to eat. Took a little long for tacos and chicken Alfredo to come out. We finished and waited a good 15 minutes till we got the bill, then waited 15 more after the bill. I had to go find the original waitress to pay...I understand being understaffed but this was a little ridiculous. Food was good which is why it gets the 2 star... Way understaffed and they won't be seeing me again!"
"Unfortunately the quality of this location has came down over the years. The restaurant definitely needs some updating and the food is pretty standard. Chilis has added some different things to the menu however none are really appetizing. The staff was pretty friendly though. "
"The sizzle ain't what it used to be with the Fajitas. Used to come out burning and sizzling on the skillet, now it's lukewarm at best. The Guacamole tasted like it was frozen and unthawed that morning. Ugh."
"Great service every step of the way from the employees here- attentive, knowledgeable, friendly, and went out of their way to give us deals (like applying a two-for deal to the check we weren't aware of). Also, the chicken crispers are delicious and it's hard to beat a $4 house margarita "
"I find myself going here at least once a week. I tried to go to a different location and was very unhappy with everything. The Glenwood location will always get my business."
"Usually just order to go here, which is always excellent. Went inside this time and had a great experience. Deija was awesome! Food was out surprisingly fast despite it being a little busy. Will be back."
Always good here. Service is always good in the bar area, always sit there. We have three servers that we use and they are always 100% on top of it. Food is always good at the worst and great at the best. It is a franchise and that is what you will get. So service is what determins the most."
"Service needs work. Also the chilis to go is trash, they have you on hold for several minutes to just to answer and keep you on hold. This defeats the purpose. "
"It's gotten better since last time I went but still takes forever to get food at lunch time. And forget about it if you sit on the left side of the restaurant. And this time I had to send all of the food I got back because it was way over cooked the chicken was like a rock.got desert and had to send that back too I've never seen such a burnt cookie "
"I have had multiple bad experiences with this Chilis location from forgetting food items to rude employees, and extremely slow service. So to no surprise they messed up once again! We placed an order through Postmates delivery service and wrote out specific details to avoid any problems. But of course nothing ever goes right at this place. They actually gave our order to a different Postmates driver. That wouldn't have been that big of a deal IF they would have tried to fix the situation. Instead of apologizing and taking responsibility the managers got into an argument and didn't even offer to remake our order. The only thing they did was offer to give us the other Postmates order they recieved that night. Of course we declined! This is the last time I will ever order from this location!"
"Our waiter Marcus was amazing and very helpful.. The food always comes out fast here, and the Manager always walks around and checks on tables even if nothing is wrong. I like the teamwork that the employees display.
Update: Nov 10 2016
Our Waitress Ashlee was extremely helpful and very pleasant, our glasses were never empty and she corrected whatever was wrong with our other in a flash. I don't know who in charge of hiring but they did a good job when they hired Marcus and Ashlee"
"We have been coming to this restaurant to celebrate our families birthday party. But yesterday was the worst experience we had. The waiter needed some help with our party. The manager was very helpful."
"First off Chili's needs help. The food selection is weak at best. Maybe for some it offers something great, but as a first timer in their food chain: my opinion is not very good. Over worked staff, over cooked steak, forgotten items from my order, and weak drinks that fa failed to wash down an over cooked streak ."
"The staff was nice, but they absolutely need to be trained in how to service customers. The staff was very busy doing tasks and having little attentiveness to providing good service. I'm a trucker and frequent Chilis all over the country and this location is in need of a good manager!! staff just needs to be trained."
"I hate this damn place. Seriously HATE it. It's the Walmart of eating out. They have everything on the menu, and staff is nice, and the food is served on time, but it lacks any culture. It's big box eating. And old people love this place. So every damn week, it's let's go to Chili's, like it's a treat or something. So I go, because I have to carry them around. Good place man, really. 5 stars. Just not for me."