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February 2024 by Lauren
Huge shout-out to Josh and the crew for working hard to get our car back on the road safely! Josh took the time to explain what was happening and actually listened to me when I told him my suspicions about what was wrong with the car. I was essentially there all day, but they were upfront about the time expectations. They handled the Sunday chaos and all of the obnoxious patrons who didn't have a bit of patience or empathy with grace and kindness, and it was refreshing to see.Thanks again!
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February 2024 by Keith Potter
Great shop ! I used to be a loyal dealership customer but now this place has my business ! Honest, Great Techs with a lot of years experience, very fair on price. Quick and efficient.I got tires, alignment this week plus have 2 other cars they are doing maintenance on for me!Scott T runs a great shop and crew -- !!!
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February 2024 by Juliette Dalton
Ease of dropping off and picking up. No appointment made, but they were willing to assist me with my car needs.
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January 2024 by robert appel
Customer service and quality of work were outstanding. I have been to this Firestone in the past and this new management is professional and courteous. The Shop even looks cleaner and its simply a very well run business. Great job! FYI Scott T. maybe the best Manager i have ever seen! Wow! What a change at that location!
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January 2024 by Mark Rothenberg
Great service! Kept me informed and recommended what other maintenance I needed. Very trustworthy.
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January 2024 by Chas McClellan
Customer service is absolutely not a part of their business. Never been treated worse by a Firestone employee. I guess they do things differently around here. Will definitely not return.
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January 2024 by Alexander Crawford
10/10 Experience, highly recommend this location! From start to finish, the employees at this location are on point. Starting with Antoine who greeted me right away, and listed all of my needs correctly. This is excellent because instead of just saying okay he repeated the issue of my car back to me to ensure we were on the same page and gave me a ball park number of what it would cost to inspect my car. Antoine also was going above and beyond by communicating information to the guys in the garage and he offered to speak to a customer’s relative on the phone to help them understand their vehicle needs.Second, this team performed great because of the excellent leadership demonstrated by the General Manger Scott who was filling in the gaps and supporting the team in every way possible Scott took the time to break down my issue with my car and explained to me so I understood. He also went above and beyond to make sure everything was squared away for me. In addition to the great service, my favorite part of my experience was experiencing Scott’s leadership and love for his team. Scott took the time to call and teammate and ensure he was doing well. This type of leadership is an example of his core values. We always say our work family is like our real family but to see Scott make the time to do so really speaks volumes to the type of leader he is.Finally, Brandon the technician was great, working on my car right up until closing time. He had a smile on his face and was cheerful handing me my keys and telling me I was all set. Although I did not get everyone’s name, the entire team was great. This was a wonderful experience, I will continue to have my car serviced here and will highly recommend others do to. Thank you all for the wonderful experience!
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January 2024 by Chad Calabro
This Firestone needs to get their act together. I needed brake pads and after leaving my vehicle for two days still haven’t gotten to it. Now I’m taking it to another place to get brakes.
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December 2023 by Quadeer B.
Scott T gave amazing service! I will definitely be returning and will bring my car here every time.
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December 2023 by Jonathan N.
Today was my first interaction with this particular Firestone store, and I was expecting to spend $1,000 or more. After all, my friendly neighborhood Kia dealer told me I needed new tires and probably new rear brakes. Of course, dealer prices are through the roof, so I went to Firestone to get a second opinion. If they had agreed with the dealership, I'd have let them do the work in hopes of getting a better price. Grand total spent? $0. I know nothing about cars, and it probably shows. So they could have easily recommended lots of repair work that I probably would've agreed to. But they told me the truth--my tires and brakes are fine for now. And I really appreciated the honesty and courtesy. So will I go back to them when things do need fixing? Absolutely. It's hard to find an honest repair shop. I'm glad I found one.
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December 2023 by Dylan Waite
Scott is an asset to your location here. Honestly if it wasn’t for him I would’ve not waited 5 hours to have a damn tire replaced when the mechanic told me 20 minutes after being there for about 30 min so I thought nice this is cool. Literally hours later the car is ready to go. Not upset, but mechanics shouldn’t tell a customer a time and can’t accommodate that not even close… I would’ve been fine sitting there till 5pm just tell me that. Lol. Thanks again Scott, a real one brother!!
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November 2023 by Philip P.
Terrible service, could not even get a battery purchase right, called and ordered it one day prior, still screwed it up
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November 2023 by Leena Fitzpatrick
Scott is such a great asset to Firestone. He took a very stressful experience and turned it into a relief. He helped me out to save money when I've only experienced mechanic trying to drive up the price. The mechanics at firestone are very friendly as well. Thanks guys, now I can get to Florida without worries. ?
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October 2023 by Ali Batouli
This place is UNTRUSTWORTHY and I will never go back there. Buyer beware! Dont waste your money! This is the first non 5 star review I've ever done for a business but I felt I had to share it for others to beware. My wife thought the car brakes were a little slower to react so I brought it into this Firestone since they offered a free brake check. I ended up paying an extra $10 for a complete vehicle check. They told me the rear pads and rotors needed to be replaced as the pads were a 2mm and rotors were thin and irregular. They also said I needed a brake fluid flush and replacement and fuel line flush. The total was going to be over $900. I called the dealer to see how much it would cost for all this work just to compare prices. They quoted me a lower price and also said they almost never replace the rotors and just shave them if needed. I told the manager at Firestone that I will wait on replacing the brakes for now and he warned me not to drive on them too long as it is unsafe. I then took the car to the dealer. The dealer looked at the brakes and said they were PERFECTLY FINE! THE REAR PADS MEASURED 7 mm, not 2 mm like Firestone said and the rotors were fine too. They even took a video to show me. The fuel lines also did not need flushing though the brake line was due for a flush just for routine maintenance. So either Firestone completely lied to me or they were grossly incompetent in measuring or they measured the wrong car. Either way they are not trustworthy and I won't be going back. Buyer beware!
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September 2023 by Shakeya Howell
Went here a few days ago for a simple oil change. I waited 3 hours !! 3! It was a mix up in paperwork and they let 4 walk-ins go before me ! The men were out back smoking cigarettes and the store manager Scott had to get them back to work. There was no apology given. I was up sold on a tire rotation and inspection, didn’t even get the diagnostic of my car. Definitely wouldn’t recommend.
