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November 2023 by Thea Michailides
Candace and Lacey could not have been more amazing. Not only did they take extra time to make me and my mother feel comfortable. She and Lacey didn’t rush us nor were they pushy. They gave great options and reminded me how terrific an adjustable frame would be for my mother who is in her 70’s. Candace even remembered my mother from another store when she had stopped to check out mattresses on her own. Thank you ladies for being so amazing.
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November 2023 by Jenn Romagnoli
Great experience! Lacey is very knowledgeable and friendly. She helped us make the best decision for our mattress needs and budget. 10/10 recommend!
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November 2023 by Nina Moore
Candace Hawkins gave incredible service. I told her my concerns and she narrowed my search down. Making it less stressful for me. I would definitely recommend her and Mattress Firm to all my family and friends.
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November 2023 by Joseph Barnes
I had a great shopping experience with Derek at the North Hills location in Raleigh today. I was shopping for a new mattress and he was very informative and helpful about the details of the mattress and the delivery process.I would recommend shopping here.
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October 2023 by Andy Dempsey
Tom at theRaleigh North Hills location was great. Very knowledgeable on mattresses and did not hard sell us on anything . He presented the options and also presented the interest free financing options which we took advantage of. All around great experience .
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September 2023 by Leigh Anne Hammill
Great shopping experience with Talos and Brett! We were welcomed and discussed what we were looking for. Talos was great at distilling down all our thoughts as we tried different mattresses out and narrowing down our needs and preferences. Of course like my mattress plushy while my spouse prefers firm but we found one that fits us both really well. Definitely recommend!
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September 2023 by Kara Bundy
Working with Lacey was awesome! I needed an item that was out-of-stock at the North Hills location. Lacey gave me the option to pick up from the Garner warehouse. I was able to pay from my phone, then travel to the Garner location for pick-up the same day! For me, this was so easy and allowed me to get what I needed quickly. Grateful for this convenience from Mattress Firm and grateful to Lacey for helping me accomplish this purchase so smoothly.
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August 2023 by Howard Jenkins
Lacy was awesome both by phone and in person. She helped me think thru the best value and I trusted her. I wish there were more employees like her. I highly recommend
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August 2023 by Lisa Featherngill
Very efficient experience! We went to the store to order a box spring and completed the order, scheduled delivery and paid within 20 minutes. The salesperson was very nice, knowledgeable and efficient!
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August 2023 by Judith Gitiha
Lacey was extremely helpful, friendly, knowledgeable and professional. She made my shopping experience easy and enjoyable. Couldn’t thank her enough.
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July 2023 by Pam Evans
BEST SLEEP EVER! I was so thrilled with my overall customer service experience in the store. Tom was our sleep expert specialist. He made the process super streamlined. He was very knowledgeable and I didn't feel he was trying to oversell me a product. I am beyond happy with our mattress. I didn't realize how important this is but boy I have been missing out on some great sleep. I would highly recommend connecting with Tom about your bedding needs.
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June 2023 by Larry Larson
Easy to work with. Texting raw data was super smooth and effective. Pleasure to work with. Was able to get everything concluded in just a couple hours.From 10 minutes before closing last night through just after opening this morning. Everything was finished.The texting details were perfect. I was quite surprised we could transact most of the business via text.
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June 2023 by Sandra Simpson
“A. D. “. was very attentive and knowledgeable. Bed will be delivered in a day. Looking forward to sleeping on it. Very hopeful that it will help with my terrible insomnia.
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May 2023 by Julia Williams
Ricky was a very knowledgeable sales person. He thoroughly explained the details of the various mattresses and gave us opportunities to try them. I was very impressed with his knowledge of the merchandise and think we will be very pleased with our selection!Julia Williams
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March 2023 by Cathy Seal
Wonderful experience working with Talos Travis on purchasing my mattress set. Currently I am tossing and turning from side to side and become warm in the middle of the night so stick my foot out. Can’t wait to get this with the cooling benefit and being able to raise my head and feet with a remote. I may never want to get up again. Excellent service.