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October 2024 by Cindy
Horrible bank ! I joined online banking because there was an offer of $400 if you have a $500 direct deposit and 15 pos transactions within 90 days…. I got the direct deposit but I have get to receive a bank card to even use !!! I can’t use my own money. I’ve requested three times a debit card. It’s been two months I got the account. They say they mail it but no tracking. They said it “got lost” . Now they say it’ll come 10/21 when I ordered it for the second time end of September! Seems they are making it impossible to even get the offer ! Seems like a coincidence that I can’t get a bank card in person until my account has reached 90 days too… Oh and to get priority shipping with tracking for a card I’ve waiting 2 months for, they want to change me $30.
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February 2024 by Chris Harrison
Always under staffed.
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January 2024 by Luis Mendez
Worse Truist bank i ever been to.
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December 2023 by Shelle Kincaid
I recently switched to this bank for a few reasons. The Bank I did use is closing branches all over. And the company I work for banks here. I used a different Branch and I was worried about my future with Truist. I called Duraleigh Branch and spoke to Alma over the phone. Alma is amazing at her job put me at ease she invited me to the branch and told me that she could 100% help me. I walked in two people were ahead of me. She was helping the tellers and she acknowledged me. She quickly apologized for me having to wait. Which was so appreciated and the wait was less than 10 minutes. Alma and Joe who is a teller helped me out. Everyone at this Branch were so kind and helpful to everyone that walked in. Honestly if anyone who may have had a negative experience? At a different location and you are able to go to the Duraleigh office. Please do. Alma and her staff are truly amazing. Customer service is TOP NOTCH.
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November 2023 by DAVID ALAIN PAYETTE
Called corporate over the weekend over a check on hold from a client. They told me to go to the bank. I went to the bank they had no Idea how to solve it. They told me to call Truist Corporate they had no Idea how to solve the issue. They told me to talk to my client. I talked to client the money is in thier account. BBT wouldnt have let this happen. Everybody I talked to at the bank and on line had a heavy accent and was hard to understand especially the offshore hispanic guy or phillipine guy. I miss BBT. Typical circle of corporate hell.
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September 2023 by David Lee
I was assisted with an uncommon issue today by Zorka at this Truist branch. It took much less time than I thought, and was actually painless and pleasant.
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March 2023 by Jeb Black
Had CD with Suntrust lost all paperwork and the worst customer service. Stay away!!
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February 2023 by Sunshine Queen
Can I give a zero star? Because that one star is waaaaaay to much for truist. First off I've been arguing with this company for the past 3 hours about my account being charged for $36 for an .86 cents over draft fee. As soon as I am able to close this acct and be done with truist I will go as fast as possible. I do not recommend this bank to anybody! Smdh!
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January 2023 by Tessa Miller
Let me start off by saying that I've been a member of BBT for over 15 yrs, but when I tell you I have had the worst experience in the Duraleigh Raleigh location. I went in on Dec 2nd to report my card being hack, the young lady at the desk wasn't knowledge at all no help but she stated that she had to issue a new card and gave me a temp card to use until my new one came, fast forward to Dec 15 still no new card so I go back to the same person at that location and come to find out she ordered me a card with the same information and same number of the card that was hacked (smh). So then they tell me they would put a $30 expedition fee on my account but would remove it once the card was received and I did get the card 2days later, but the nerve to charge my account the $30 for your rep mistake. So now I have been to the bank 4 visits total, and 6 calls for manager (Alma) to refund my account for there mistake and still no resolve as she is out of the office and no one else can do the refund. Please avoid this location at all cost, nothing good to say about this location.
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November 2022 by Jon Rufty
The person you need for basic service it never there or is backed-up with 3 clients.At my last visit, they asked me to drive to another branch 20 mins away
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August 2022 by Scott Stone
The old suntrust at town ridge was sooo great from the tellers to the personal office folks. My bank for years. Now I’m stuck at the 3000 Duraleigh truist staring at a sign stating how much they care. What a joke!! Take down the sign and burn it.
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August 2022 by K And S
Can’t understand why they don’t open Normal business hours and pay employees more
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April 2022 by Daniel Vasko
Woman at the bank could barely speak English. Could do nothing to help verify account information.
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August 2021 by Lauren Stanton Guy
This location is closed!
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May 2021 by Michael Coffman
Just a heads up this Suntrust Bank is closed and moved to 3000 duraleigh road raleigh nc. So don't get pranked like I did.
