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February 2024 by Karim Butt
Came during Google opening hours but towards the end and staff saw me and closed the door.
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January 2024 by Toni Jimenez
Nancy the manager was so kind and patient with me today as I signed up for some business services. They were very busy when I was there, people coming in non-stop. She handled all the workload by herself while also training someone too. When she took care of me, her attentiveness made me feel like I was the only one there. Thanks for the great customer service, Nancy!
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January 2024 by Dana Miles
Rude and clearly don’t want your business unless you have small quick items. Called ahead to make sure could purchase 7 boxes and purchase priority mail postage to ship them, as well as okay to drop off additional 15 preposted packages. Was told “yes, we can definitely do that” and after drove there, carried in all 20 medium packages, was very rudely told by a different person “No you can’t ship that many packages from here, we dont have the room.” However they were servicing the line of 5 people shipping packages behind me without issue. Will never come here again.
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December 2023 by Susan Stephens
Super nice staff but the heat is out!! I had to pick up a package and send a fax and I was shaking it is so cold. It is too cold outside to make the staff work without heat. At least provide a space heater.
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November 2023 by Logan Hull
Wrong hours??
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November 2023 by Jamarra Green
I’ve been coming here for many years. I think the two women who work there are really kind and funny. They always joke with me and make my day. The new women is really helpful and has gone out of her way a couple times to make sure my stuff was packed perfectly and taped up right. The other reviews don’t make sense to me, cause I’ve never experienced that.
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October 2023 by Nancy D
I found this store to be quick efficient with packing my items and shipping them. No one was rude to me. The two ladies were very nice and welcoming. I don’t know what the bad reviews are about cause I’ve never experienced that.
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October 2023 by Rose Ellenberger
This location is awful, I have never received such poor customer service. The person behind the counter was an older woman who told me her name was Pattagia. I had 4 Amazon returns that DID NOT require packages or labels and I was immediately YELLED at that I needed to pack and label them myself. When I tried to explain that the instructions specifically state the UPS store will pack and label, she said we don’t do that. I then replied since when? And she tells me “today”! It’s no surprise this store has such poor ratings with someone as rude as Pattaglia working for them. I’ll be doing business in other stores going forward.
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October 2023 by The Blue Morpho
I keep trying to give the old lady that works here/manages the place the benefit of the doubt. Many issues, mental or otherwise, can cause some people to have an ugly attitude that they can't control. But it's every single time. She's always irate, short, rude, and looks like she hates her life and everyone in it.Today, she dragged herself from the backroom with her usual glower to deal with the customers. She seemed unsteady on her feet and I think I could smell alcohol. She messed up the order of the people ahead of me and had to start over twice. I'm done. Never again.
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August 2023 by Justin Jones
Visited this location on three occasions and each time the clerks were noticeably bothered. They performed the job (less than a 5 min job), but had no interest in greeting their customers or being friendly. Hopefully the owners will do something to increase morale.
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June 2023 by Jason T.
Went in to get a mailbox for my buisness. I had used this location in with the last owners and was impressed how nice they were and how much they cared. When I entered I was greeted and asked about renting a mailbox. I was given my paperwork and I went to fill it out. The employee were negatively talking about some other employee that was let go, ( I don't really care although it's very unprofessional) I had made copy of my ID and just had an older one. Didn't realize until she pointed it out. I advised I would go and get it and come back. I was yold to bring two forms of ID with picture. And a bill. I was confusedas I don't have another ID with a picture besides my driver'slicense. I asked for an example incase it was a mistake and I was yold we were done. I said I simply wanted to know what other form of id's were accepted and was told again we were done. I asked for my paperwork back and was given an annoyed look but she compiled. Very Grumpy Old Lady. Such a shame it use to be a good store. Will not do buisness there ever again.
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May 2023 by Bailey Davis
I have been to this UPS Store 3 times within the last year when it has been closed during normal business hours. FYI the sign currently says they won’t be opening until 12:30 PM until further notice. With a small child, I will be going to other UPS stores for my needs after on multiple occasions going through the trouble of getting out of the car and to the storefront only to see a small sign that says they are closed.
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May 2023 by Melissa Diamond
Hit or miss if they’re actually open when hours say they are. Also hit or miss if they can actually accept Amazon returns…
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May 2023 by Dacey Erik
On Friday I went into this UPS location (it’s not my normal go to, I live in West Cary) but I needed to mail something to my daughter, quick!!!The woman, don’t know her name, was so sweet and looked up ‘82’ (exaggerated) rates for me and came up with an amazing price! She also gave me a discount on the packing materials! I’m not up this way much, however I will stop by again when I’m over this way! Thank you
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May 2023 by Jennifer O'Korn
Love this UPS store! Tanya is GREAT at helping with printing and design. Glad they are next door to my business-Spenga North Raleigh as it’s so convenient, quick and reliable.
