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November 2023 by Santhosh Thiruchendru
I was initially filled with excitement when I decided to subscribe to the monthly plan. However, my first visit, which took place on a Saturday at approximately 5:30 pm, left me utterly disappointed. I was informed that I needed to return during the manager's hours, which are between 9 am and 5 pm. I did get. full car wash and found it to be satisfactory, although not the absolute best. Nonetheless, I was content with the service to the extent that I considered signing up for the monthly plan.Hoping for a more favorable experience, I returned today at around 1:30 pm. To my dismay, I encountered what I can only describe as the rudest individual I've encountered in my 25 years in this country. I presumed this person to be the manager. Their excuse for not being able to assist me was that their computer system was down. Instead of trying to find a solution or offering any assistance, the manager almost walked away from me.In an attempt to understand when I could return to complete my sign-up, I asked the manager when the computer systems would be back online. Their response was shockingly dismissive, stating, "It comes back when it comes back, and I can't predict when that will be," before disappearing. I was left speechless by this unprofessional behavior.I've heard stories about people in this country refusing service to others based on their race and ethnicity, but I had never personally experienced it until today. It was disheartening to get even a glimpse of how such discrimination might feel.In my frustration, I decided to call their office to report the incident, but I was promptly transferred to the manager's voicemail. I saw no point in leaving a message, given the manager's previous behavior.Needless to say, I have no intention of ever returning to this place after such a disappointing and disrespectful encounter.Service: Full body wash
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November 2023 by adam young
Been going to this car wash for a long time. They always take there time and do an awesome job! Def the best car wash in the area! Great people!! Def recommend!!!Service: Full body wash
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November 2023 by Kim Cagney
Friendly people! Great hardworking people! My van was clean, smelling fresh, and looked like new inside and out! Prices are great too! Thank you!!Services: Full body wash
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September 2023 by Tricia Colvin
First time using this car wash, and absolutely do NOT recommend! They caused a significant scratch/slice to the interior passenger door panel of my teenage son’s new car, as well as neglecting to wipe down multiple areas of the backseat and both headrests entirely. I could overlook the areas of car interior that weren’t cleaned properly, but the damage to the door is absolutely unacceptable! And it is apparently impossible to even get someone to answer the telephone at this business in order to address and attempt to resolve this issue that occurred today. Incredibly frustrating!!
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August 2023 by rhonda heumann
Staff was welcoming and listened to what I had to say Although there were cars in front of me, they quickly worked together to keep the line moving. Customer lounge is very clean. Highly recommend this place for exterior and interior car wash.Service: Full body wash
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August 2023 by Eddie P
Been coming here for a few times now. Everytime with an exceptional service. My car is very clean. And even though it can be a long line, they have a lot of staffs so never a long wait. Will definitely come back
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July 2023 by Natalie R.
Service takes so very very long very disappointed on how long it took just to wash my car !! Don't come here if your in a hurry
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July 2023 by Travis R.
Had me in and out inside of 30 minutes. Truck looked great afterwards as well. Will definitely be coming back see them!
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June 2023 by Libby
The car wash did a great job, fun to see tri-colored suds. The only thing is, if the cars ahead of you want the option with more services, it takes so long. Would be great if they designated a time slot just for the people that just want to run through real fast for the basic wash.
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June 2023 by Lauren McNamara
Love getting my car washed here. Convenient, fast, and efficient with reasonable prices! Definitely recommend :)
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June 2023 by Meagan Hayes
I wish I could give this place more than 5 stars. My dog absolutely obliterates my car with dirt and hair and they make it look like the mess never happened. Worth every penny to have them clean my car. Thank you guys!Services: Full body wash
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June 2023 by Jo W.
Total disappointment. A few months ago they hand-washed my van because it's too tall to go through a regular car wash. Yesterday I had it washed again, only to be told they can't wash the top because they don't have a ladder and they "don't do that". Also, several spots on the outside were NOT touched. Windows and windshield have to be redone. They broke off a motion sensor and didn't bother to tell me. I found the broken one on the backseat floor when I got home. Now, this 77 year old woman, recovering from two spine surgeries, has to get on a ladder and attempt to wash the top of the van, and clean all the spots this disgusting car wash missed.I'm really mad.
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May 2023 by The Pizza 411
Yes! Yes! YES! This place is AWESOME! Full-service car wash, they clean it inside and out. It's right next to a car dealership which uses them to wash all their own cars, so this place is the bomb. So happy, car looked beautiful inside and out, amazing work/service with great people. Do not go anywhere else, you need to go here! It's cheaper than others that are not even full service. I spent $40 at Tidal Wave or something (I will never go back there) for one of the worst washes ever. plus, I had to clean my own interior, vacuum, polish, etc. This place does everything for you and your car will look amazing when finished!I went back 2 days later with my Altima, figured this would be a true test! WOW! Seeing is believing. I took a before and after shot! Customer service is excellent, the work is second to none, the price is cheaper than most other places that are not full-service! This is and your car will look good enough for a showroom!Services: Full body wash
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May 2023 by Faith Thomas
We went here for a quick basic exterior wash. We have young kids that LOVE going through a car wash, especially when the car wash has cool lights. This car wash did not disappoint!! Colored soap and lots of cool lights, although harder to see in the daytime.Giving 4 stars instead of 5 because we only wanted a quick exterior wash, but we had to wait behind a long line of cars that were all getting the full service interior detail as well. It would be great if they had a system that let cars getting exterior wash only move into the wash while the other cars are stopped to get the interior done. C'est la vie!
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May 2023 by David Botts
I’ve got 4 cars. Two of my kids are driving and they are all home for the summer. So, I decided I was going to get the whole family’s cars cleaned.I decided I would take each car to a different car wash to get a feeling for how each did and use this as an opportunity to know which I liked the most.By far, Westgate is the best I’ve found in Raleigh so far.The did a compete hand pre-wash and power spray. They even pulled all my floor mats out to power wash them.Then, they ran it through the wash, and followed it with a detail.My truck hasn’t looked this good in a while and it took $30, and 15 minutes.Heck of a car wash. Great job.
