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May 2025 by Kristopher Ateman
Horrible company . Don’t bank here.
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August 2024 by jordan Wood
I have been dealing with costal at the rocky mount location for about 3 years and everytime I talk to miss tina gooding she goes above and beyond each and everytime giving advice and giving the best help she can give and a excellent personality and always with a smile on her face definitely 5 star top notch service out of her
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April 2024 by Ernest Williams
For the second time in as many months they gave drained my account for something that is the credit card companies fault! Refuse to waive fees and it took calling them for weeks to get a block put on the debit! Last time they drained me for fraudulent checks without even contacting me and asking about the situation. For the second time in as many months I have NOTHING and all my bills due next week! Run!
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February 2024 by LadyKing Cole
I initially experienced difficulty trying to set up an account at this bank - but once I was able to sit down with an employee and get it sorted through - it was easy, and the staff are friendly. Access to teller services 7am-7pm is appreciated.
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January 2024 by Hosey Harrington
I think they need to add a third ATM teller both the drive-thru is in a bad position for Sun glaring in the screen of the ATM
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May 2023 by Travis Fenner
Worst bank ever you have people sitting there but you have to talk to a screen they take your money you ask for a refund they say yeah but it takes 2 days 2day come still not in your account. Now they call you and say it's 5-7days to get the refund. So it different stories being told. The relationship manager Tina goes to the back of the bank & hides for 45min+ & don't answer.
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April 2023 by glenda robinson
The people are very helpful.
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December 2022 by Gene Richardson
Just love there friendly services
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October 2022 by Sekithia Williams
It's a great bank to have an account with. I love the customer service either you can do Face to face or at the teller.
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July 2022 by Zeke Zylis
Virginia was so nice! Our account was set up easily and she was very helpful!
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June 2022 by Haten Onme
After inquiring about my auto insurance payment going up & being assured over the phone I only can cancel my auto insurance if I filled out proper forms online &/or mailed in those forms. Only to later receive a letter in mail stating that my auto insurance policy has been closed. Yes I was late on payment but I have been before and it wasn't even 100s of dollars. Yet I was assured that my policy was not be closed unless I signed forms requesting so
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September 2021 by Miss Parker
If I could give ZERO stars I would. Please stay away from this place when it comes to auto loans. I have had the worse experience with them with simple request like making principle payments online & getting a simple 10 day payoff. Now that I am closing my auto loan ive asked for the savings account I didnt ask for to be closed & the response was " once we get your loan closed out we will send your money. This bank has done everything to make me not regret my decision to leave ..Thankfully I have switched my auto loan relationship with another financial institution.
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August 2021 by Rebecca Davis
Several interactions with employees that prove them to be rude and impatient. Worst was being put on hold for over 12 minutes and then being hung up on. They are curt and uninterested in recognizing the customer is the reason for their job. Typical southern I’m-better-than-you GOP mind set. Truly hope pride goes before the fall.
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July 2021 by bigg hedd
Drive-thru worked
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April 2021 by Harold Perry
This was drive through cash machine only.
