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September 2025 by Ronnie Faircloth
I was there on the weekend of the fourth this past year, actually, late in the day on the 3rd, about 4. I had a small issue and should have found it myself. Bad battery, The trim and everything worked, motor wouldnt turn over, So why should i think the battery?
To get on with it. I walked in the office and told the nice lady what was going on. She went to the shop, told the 2 guys and they spoke with me. Make story shorter. They grabbed every tool they thought they needed. Found out out it was the battery. From the time I pulled up and left was maybe 15 minutes. And the folks treated us so giod. They will always have my buisness. Thanks
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July 2025 by George Papastrat
I own a dealership (Tideline Marine) in a different city. I am a young and still learning this industry. Not only does Open Waters have a stellar staff the owner, Roger, spends time mentoring me every time I have a question, technical to business related. They are a great community asset.
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May 2024 by Robert Graham
Gave me a great deal on a new Mercury outboard and completely went over everything with me before I left. I felt confident with my purchase and ready to get back on the water!
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January 2024 by Sea hack
Super helpful. Willing to go above and beyond for any type of work.
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December 2023 by Corey Haecker
Super helpful. Willing to go above and beyond for any type of work.
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September 2023 by Kyle Hatcher
I would like to take a second to thank Mr. Roger and Open water for going above and beyond on my Mercury products. I appreciate their service very much! Open Water will be the only place I take my Mercurys.
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June 2023 by Alfred Wright
Good people they came in on Saturday there day off to unload the boat I had for them also plenty of restaurants close by
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February 2022 by Heath Ergas
Tried roger multiple times because he was the only person that worked on inboards in sneads ferry. He charged me double what he quoted me and never called before doing so. When I came to pick up the boat and questioned why the cost was double what he quoted me he just sweared at me multiple times in front of my 9 year old. He is completely unprofessional and disrespectful. Since taking the boat to other places in Wilmington I have verified that he didn’t even do the things he told me he did.
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February 2022 by J Harrison
There seems to be nothing this company won't do to make you happy. They were able to close a deal for my new outboard inside a week. There is a true dedication to their customers here. Thank you Roger and Tammy!
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July 2021 by Chris Heath
Roger and his staff are awesome. Very friendly but professional. They really blew me away with the level of above and beyond they go. Would recommend to family and friends. Thanks again Roger for the great service.
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July 2021 by The wonderer
They helped me figure out what is wrong with my inboard motor even though they did not do the work on it. Very friendly staff and are willing to go out of their way to help a customer out.
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July 2020 by William Rhoderick (Big Will's Outdoors)
Great deals on boat parts
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July 2020 by Eric T
Do yourself a favor and don't ruin your day, this guy has a awful attitude! I felt like he was doing me a favor to even talk to me. One of the easiest things is to be friendly to customers.
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July 2020 by Donn Ward
No surprises, just good service. The team let me know the problem and the cost up front. No surprises and they (especially Roger) stuck through until all was working. Dash board wiring can be a headache and although I will have to figure out why the rear speakers don't work as they did before the big issue, I am sure it is just a loose connection. I won't bother them with something this trivial as the major work was done to the highest caliber. They will be my "go to" for any issues. Thanks.
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July 2019 by Jan Farmer
Roger at Open Water serviced my old outboard Mercury motor and even made a house call when it was not running well. When I was ready to purchase a new motor, he suggested a great one and I ordered through Open Water. They made the purchase quick & easy and handled all the paperwork involved in getting it registered. In addition, they assisted me with selling my old motor for a very reasonable listing fee, again making the paperwork easy. Most recently I ordered a new trailer from Open Water. I can't say enough about how nice they are and how much they stand behind their work. Great customer care!
