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September 2024 by Karlrlutz L
The "Better Call Saul" of auto repair.
At first I liked him - he came recommended from friends. I thought he did a good job on my car, but I continue to have the same oil leak he claimed to have fixed. He said he would correct if it was leaking in the place he fixed, but I don't want to take it back there as he lost my trust.
He also did unauthorized work on another vehicle I took to his shop; replacing the top end that had just beem replaced, still having the same issue. I gave the owner three chances to correct, and he ultimately talked his way out of correcting the mistake, which he promised he would do if that is what I wanted.
As I said, he is very approachable and likeable, said "I'll get this car in great shape!" But six months later, the car needed to be towed as my spark plugs went bad. Not his fault necessarily, but in hindsight, it seems like they did not really look deeply into what the car needed and I still have the oil leak I was eager to be rid of and assured was repaired.
NOT a bot, David, but nice try buddy. I know you remember me and now my mom is not taking her car to you again. Thankfully, there are plenty of good mechanics that do their own work in the Winston-Salem area.
Also, check out his responses to bad reviews, like his response to my review. If you take your vehicle here, most of the time it will work out for you, but problems sometimes happen. You want to take your car to someone who takes responsibilty and makes things right, not to someone who attacks customers, tries to discredit them, or simply redirects them to good reviews when something goes wrong.
When I start my truck, i think of this guy, He could have fixed things, given me my money back, but he didn't, after he said he would.
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August 2024 by Jody West
David and his crew are not only TOP NOTCH, they are honest, do what they say and say what they do. NO hidden punches. They tell you what needs to be done, and they educate you on what has to be done, then give YOU the option of what you want to do. If you are smart, you can use them for everyday repairs, to oil changes, to anything. I can speak personally that he has saved me and my son MANY a bad days by helping us with our vehicles. everything from our van, our chevy's our BMW to our Lexus. He is an amazing person to do business with.... If you need a go to mechanic... he is the best one if you need a dependable mechanic team!! Oh yeah... I've been there before Oskar, and before Moose.... LOL... nothing like have a personal side kick to keep you company while getting your car worked on!!
Love you guys and will forever help support them!!!!
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July 2024 by David Zimmer
David at Charlie's auto is knowledgeable, reliable, highly responsive, and repairs are fairly priced. I've been highly satisfied after each visit.
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July 2024 by Spencer Davis
Hands down the BEST Auto repair shop I've ever been to. Honest and doesn't charge an arm and a leg. David is the best!
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July 2024 by Sarah Murphy
Needed a car inspection done so I called and they were able to get me in right away with no appointment needed. They were very fast and friendly, it took less than 10 minutes. I even made a new friend who kept me company during the wait! ?
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June 2024 by Danielle Neely
The best in town!
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May 2024 by Edward O. Oblitey
Charlie is a such a cool dude to work with and really respects your time.
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May 2024 by Monica Stowers
Best guy in town! If he doesn't do it, he'll make sure to direct you to who does.
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April 2024 by Catherine Kirby-Smith
Courteous, explained our options, then got the job done days earlier than promised.
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April 2024 by nivek765
Integrity lives here. David did what he said he would, for the price he quoted ; even stayed late to finish my car sooner than promised. Definitely my go-to garage moving forward.
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March 2024 by Natalie Layden
Great experience and service here. The cost was very reasonable. I will be back and they will be my regular service for vehicle needs.
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March 2024 by Elena Volk
I was recommended to this place by a friend and I won't go anywhere else!! David and his staff are friendly, knowledgeable, and fairly priced. They are AMAZING and have taken care of me through 2 vehicles. (2008 Corolla, 2012 Rav4). I am a loyal customer for life!!!!
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March 2024 by Danny Ashby
Very honest business. Everything promised was delivered!
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March 2024 by Jennifer carr
The most reputable , honest, hard working garage. Will continue to give them my money and trust in my car.
Fair prices, and honest work
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February 2024 by Cristela Pereira
Definitely recommend this shop. We moved from out of state and spoke to David the owner about my issue and right away gave me an idea of what the problem might be. Javier who took care of fixing my car did an awesome job. They are very knowledgeable, I went for an electrical issue that someone else couldn’t diagnose and he got to work really fast and reliable. Oh, and be careful when you open the door! Someone might say hello!?
