Citadel Homes

Hours: Citadel Homes is a full-service Kent Homes Dream Builder that has been constructing modular and mini homes for over 50 years. They strive to make the home-building journey as enjoyable as the final destination. Customers generally had a positive initial experience with Citadel, finding the selection, contract, and financial processes to be straightforward and honest. However, communication issues arose as projects progressed, with updates becoming sparse and responses inconsistent. This led to frustration, as customers often had to visit the site themselves to check on progress. Delays in completion forced some to move in just before important events. That said, the finished products were excellent, and most customers were very satisfied with the quality of the homes. Citadel acknowledged the communication challenges and made some improvements, though gaps remained with certain staff members. Overall, customers recommend Citadel Homes, but advise staying proactive and preparing for potential delays. The team's attention to detail, commitment to communication, and quality craftsmanship were praised, and many customers expressed they will enjoy their new homes for years to come. With better client communication, Citadel could truly excel in the eyes of its customers.

1. Mount Uniacke, Nova Scotia