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October 2023 by Spencer Herold
I have been getting my car serviced here ever since moving to the area, everything from oil changes to minor repairs. I recently had to go in for a rather hefty one; a master cylinder replacement. I never expect car services, big or small to be be very easy on either side of the fence. It was explained to me that this is no easy repair and that it would take about 2 full days. Mike Ash was my service rep, and he kept me updated every step of the way. He informed me on day 2 of the repairs that they ran into more issues than they originally anticipated and were sent the wrong parts. Mike understood that it was an inconvenience for me to begin with and further understood that the repairs taking longer than promised became even more inconvenient for me. He made it all right with a fair price as well as lending me a car to drive during the extended time they needed to finish the job. Mike Ash is a great service rep and I would recommend him and his team to anyone, especially if you drive a Toyota. My car’s brakes feel better than ever. I will definitely be returning when the next problem presents itself.Services: Brakes
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June 2023 by Neil Doolittle
Oil change
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June 2023 by Mark David
Quick and friendly service
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June 2023 by Al Asifyouknow
Bought a car from Ken Ganley Toyota ...Jeremy was my salesman and Roberto was the manager.Denise handle the finance work. She was amazing...Thank you!Great experience, treated me with respect and patience.I trusted them so much I did not even test drive the car.Love my Rav-4 xle ...verry happy!Check with them before you buy anything.Good people all around and a modern facility to do business in...Free coffee and donuts......Don't know about the donuts ...lol..lolThank you Ken and company great job...Service: Auto engine diagnostic
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June 2023 by Jeffrey Schueller
They low balled us on a car we were selling. A Hyundai dealer gave us $1000.00 more.
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April 2023 by Todd G.
Car dealers rarely get a fair shake. Generally the expectation is if you go to a car dealer you'll be met with people trying to get one over on you. I'm going to share with you my experience with Ken ganley Toyota of Akron.I've been very pleased with the 2017 Cherokee I bought for my daughter a few years ago. I set up a search alert on cars.com for a Cherokee 2019 or newer. Up popped a Trailhawk Elite which is basically the regular Cherokee but it's lifted a bit and looks kind of cool and has a hist of safety systems like emergency braking Lane departure etc to help keep a 16-year-old driver safe.I contacted the dealer and met a salesman by the name of Chauncey Clausen... Like the pickle he said. I made arrangements to drive to Akron which is about an hour away to test drive the vehicle and give it a once over. NADA had this vehicle about 6,500 more than it was listed.They did a fair job detailing it and Chauncey was kind and personable. He explained to me the process and we took the car for a test drive and I immediately saw that the service four-wheel drive light was on. It shouldn't have been because of their multi-point inspection they put the cars through before they put them on the lot.The interior was in great shape the exterior was also in great shape for 67,000 mi. I told Chauncey of the service four wheel drive light and we made a deal of my purchase of the car contingent upon investigating and repairing whatever was wrong with the four-wheel drive light.Two days later the Toyota store gave up on trying to fix it and sent it to the Jeep store where they diagnosed it needed a PTU also known as a transfer case. Here is where I'm appreciative of chauncey, and Ken ganley Toyota. I worked very closely with the Jeep store and the part alone was about $3,200, which the dealership unfortunately had to absorb per the deal. They were very clear and upfront with me and some good natured ribbing made me realize that they are definitely in the red on this deal. But they went through it anyway.It took 5 weeks to get the car repaired and fortunately I was not in a hurry and am very patient. I got to see Chauncey again upon delivery and dealing with the f and I guy was also a very quick and painless experience. I was pre-qualified and had a loan from my credit union so I was aware that this deal was probably not going to net them any profit.The purpose of my post is not to rub it in but to explain that there are some folks that will stick by their agreements and follow through. This dealership probably could have pulled the deal and this review would look very different than it does right now. Overall I'm very happy with the car and I do have to do some repairs and upgrades that are commensurate with the wear and tear one would expect. But overall my salesman Chauncey was quite the righteous dude. Honest forthright up front and a genuine nice fella. If Mr ganley does get to read this I hope you will throw Chauncey a couple of bucks as he is a statesman of this dealership. This will be my second car I have purchased from ganley. Overall I really can't think of anything other than to say thanks and it was a pleasure doing business with you.
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January 2023 by Timothy Waite
The entire service staff here is courteous and excellent. I have been there on numerous occasions and they are always willing to help in a timely manner.
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January 2023 by Nicole Williamson
Horrible service
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January 2023 by Kevin Odell
Good service department, very friendly and helpful
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January 2023 by David Bowman
Very slow service 2 hours for a oil change.
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January 2023 by Teria Settles
I thought it was a little pricey for a oil change and tire rotation they could of atleast wash my car its not like they was going to vacuum it too
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January 2023 by Bob Kaplan
Quick and complete
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January 2023 by DNB Goods
Mike A. at Ganley Toyota in Akron, Ohio goes above and beyond. He is not only knowledgeable but his calm and friendly attitude when I call in with an "unknown car issue" is just what I need! He always seems to schedule me right in and he keeps me updated. This service center must have a full tech staff because I never seem to wait long to get my vehicle back. My plan is for my Toyota to live a long life and Ganley will be part of making that happen. Thank you Mike!Services: Tires
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January 2023 by Tami Hamby
Good service and love that I can get my car washed at any time!
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January 2023 by Jack Hosey
Nice people, very helpful in a jam.
