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July 2025 by Diane Havens
Wasn't a good experience with the service department. It took us 5 days to get a rental car, it was ridiculous. We took time out of 2 of our days to go to the dealership with no rental. After telling them we are going to just take our 2024 Chevy Colorado back and if we get into an accident it would be on them, they changed their minds and gave us a rental but not without another disagreement. Tried to give us a EV and told us we could come there and charge it, thats a real inconvenience for us. I could go on and on, Chevy service dept needs to do better, Jeff Wyler over all needs to do better in all areas.
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June 2025 by Spencer Strasinger
I had a excellent experience, the service team was courteous and professional and my time there was smooth because the work was completed in a very timely manner
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June 2025 by Jeffrey Serrano
Honest, Upfront! Very professional and responsive. Jason in the service department was the tech who handled my service. Nothing but high praise for him and the rest of the staff here. I definitely will return for all my service needs.
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May 2025 by Tim G
Service dep. Is a joke. Don't ever buy a Chevy.
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May 2025 by Kevin Mccormick
I have always enjoyed going to Jeff Wyler for services. The appointment system is easy to use, and most of the time has appointments that fit my needs.Once there the service advisor greets me and we discuss what I need done and what is advised for the mileage I am at, and what is coming up soon. The waiting area is clean and comfortable. Free coffee , including mocha is available. My work has been done quickly And completely.
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April 2025 by Megan Craig
Edit to respond to Jeff Wyler's response: No, still no call as of 4/11/25... approximately 1.5 months after I started calling and leaving voicemails for your service manager Mr. Moore (I stopped trying about 3 weeks ago after I left this review because I don't have the time or energy to keep wasting).
Can’t get a call back from them to discuss when something is under warranty- it’s been weeks of me calling and leaving messages. When it comes to warranty issues, they don’t want to deal with it until it’s no longer covered. This isn’t the first time they’ve done this. I previously called them about a different issue and they wouldn’t call me back. When they did finally call back, they told me it wasn’t a covered issue, then I went in for the recall issue and they told me it would have been covered but that I was a couple hundred miles outside of the warranty so if I wanted it fixed, I needed to pay the $200 diagnostic fee and several hundred out of pocket to replace the SD Card 🙄
They will charge you $200 to look at an issue to diagnose (even when you had it diagnosed by a different mechanic) before they’ll tell you if it’s covered. I don’t think it’s that hard to listen to the customer tell you the error code it’s throwing or what another mechanic said it wrong and let them know if that issue is covered under warranty or not so they can prepare and not pay another diagnostic fee.
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March 2025 by Keen
I had my vehicle serviced on 3/12/25 at Jeff Wyler Eastgate and everything went smooth. It was a question about a service that was included due to it not showing in the system but it was taken care of and straightened out swiftly. The process didn't take very long either. They definitely accommodate there! I was even offered a danish when I first pulled up, lol. Everyone was very friendly as well. 😊
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February 2025 by joe moorehead
GOOD JOB
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February 2025 by Mike Brock
I've been dealing with Josh and Jeff for some time now. They always been very friendly and conversational. I've never been disappointed with the service they have provided. Not that I particularly like having to have the car services/repaired, but they do make it more enjoyable!
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February 2025 by William Corcoran
I have brought two of my Chevy vehicles for servicing at Jeff Wyler Eastgate and both times I am truly impressed with the service. The turnaround time to have your vehicle inspected and serviced was extremely fast. I want to personally thank my service advisor Jason Moore for his professionalism and for being upfront and truthful during my recent visit. I will definitely be bringing my Chevrolet vehicles back to Jeff Wyler Chevrolet for future servicing needs!
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February 2025 by Danny Mckee
Jeff Wyler Eastgate-Chevy, just keeps amazing me with their all-around service. I went in for my first oil change and other services. Right from the start, the employee's had great attitudes and stepped it up with advising me how long it would take, answering my questions and communicating to me along the life cycle of this service......These folks are very cool.
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April 2024 by Carmarie Guzman
Took my Chevy Trax 2018 for service and complete the coolant flush. After service they left loose one of the hose clamps and my car go over heated to the point that water pump broke. Not to mention they charge me to reseal the oil pan $1,005.09. I was a customer not anymore! The advisor Christian a very rude and arrogant person and the supervisor Michael is the same way. Only advisor that has great customer service is Jason Moore feel bad he works there with them.
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March 2024 by Dennis Elkins
Took my 2021 Silverado that was under the warranty miles to Jeff Whyler Chevrolet Service over a year ago. The paint bubbling in a spot. They looked at it and gentleman said pics were taken pics and it looked too him like it world be taken care of but they would get back to me in a few days. A few weeks go by nothing. I call and they tell me someone would be reaching out to me. I wait a few months call again and was told someone would be reaching out to me. I wait a few months and I call again and once again I'm told someone would teach or to me. I've still not heard one word on my service. What's the use? Terrible customer service.
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November 2023 by Sean Lingo
Worst dealership ever. If you don't know already let me tell you why. Let's start with MONEY. They're labor rate 200$ an hour. Other chevrolet dealers 140 or 150$. Now let's say parts. If they price say a radio. They're cost is say 350. You will pay 800 or 900 for that radio after mark up. Then comes the other shady stuff. Like selling brake flushes on a car with 15,000 miles or less. Then you get into other people's complaints. Like the guy with his transmission flush being messed up. Well they don't even do a proper flush on the 8 speed Colorado. They use a drive line machine to suck fluid from the plug at top of pan and then pump some fluid in and ship it. That is not the correct procedure. Then the lady with the ac issue. Well that's no surprise considering none of them know anything about HVAC. I saw them price an evaporator out on a truck with no evaporator leak just guessing. And sure enough the evaporator was dry as a bone when they replaced it. Crooks. Add to that the fact that at least 3 out there 6 mechanics ARE NOT CERTIFIED and haven't completed any GM training and the managers are the biggest crooks on earth. Take my advice and steer clear. I mean you have another gm dealer right across the street. If don't believe me research it yourself. Oh and the 5 star review saying electrical issue great staff by Michael Lindsey. Well that's the service manager. Just more dishonesty from a shady company.
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August 2023 by Michael Lindsey
Amazing staff!Service: Electrical repair
