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July 2022 by Michele Tognotti Campbell
This is our FIRST EVER dissatisfied review/note we have written. Placed order for shed May 28, 2022. Delivery sch for June 20, 2022. Item arrived July 22, 2022 via FEDEX, unwrapped, missing pieces and we, the customer had to UNLOAD EVERY PIECE OURSELVES with the help of delivery man. Terry, with Little Cottage Co. had been sending us text messages until the day of delivery-- when we called and sent a text message 7/22/22 voicing our concerns, all communication went silent. Today, July 25, 2022 is when we reached out to Home Depot -spoke with Casey and explained the situation. She has also phoned, left a vm with Terry. She is waiting for a return call. Sadly, carrying the pieces from the truck to the backyard has caused my bulging/torn discs to flare while my husband now has pain in his upper back along with a knee issue. We aren't looking for a refund but some customer service, replaced missing parts and communication would be good PR on Little Cottage Co's part. At this point, we cannot, in good faith recommend this company. Lastly, we ordered a shed last year that was $1000.00 but since ALL products have increased, we paid 3K. Prices have increased while human decency has dropped. Dissatisfied in TX
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July 2022 by Hope Echelberry Clelland
We ordered a shed through Lowes on June 14. The estimated delivery date on the Lowes website was June 29. When I reached out to Lowes for an update the Cottage company said it would be shipped out the week of July 11. As far as we know the shed still hasn’t been shipped.
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November 2021 by Keran Humble
This product is substandard at best. Definitely not worth the price paid for materials that have to be modified and will have to be remodified to keep from deteriorating after a couple of rains. There is definitely NOT hardwood construction throughout. Mostly particle board. These people should be ashamed of themselves for selling such a poor product. Sad I purchased this greenhouse. It took over 18 weeks to be delivered. After this long a wait I am completely disappointed and had to put almost the cost of the greenhouse back into the building to make it last more than a year or two if that long. Do not purchase this product!
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May 2021 by Spiridon Hatiras
Very bad experience with this company. I had multiple conversations prior to purchasing. I was told the panelized kit would have panels 4 feet wide. The shed arrived in 8 foot sections instead. Unloading the 6x8 panels was extremely difficult and definitely not doable with 2 people. The brochure showing the unloading process is almost ridiculous compared to reality. We had to use 4 people and even with that it was very very difficult.What’s worse is that because of our house being a row house with no direct access to the back yard, the 6x8 panels couldn’t fit through the house. I had to pay $600 for labor and materials to cut each panel in half.It appears the company decided to save a few bucks by skimping on a few extra 2x4s and decided to instead double the size of the panels.The worst part: the owner of the company, while very communicative during the sale, completely ignored me when I tried to reach him about this problem.I would not use them again. There are better companies out there than that.
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May 2021 by Spiros Hatiras
Very bad experience with this company. I had multiple conversations prior to purchasing. I was told the panelized kit would have panels 4 feet wide. The shed arrived in 8 foot sections instead. Unloading the 6x8 panels was extremely difficult and definitely not doable with 2 people. The brochure showing the unloading process is almost ridiculous compared to reality. We had to use 4 people and even with that it was very very difficult.
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March 2021 by Wayne Valocik
Purchased 8 Poly wood chairs for my fire pit and Jim was very professional and easy to work with.
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September 2019 by Luigi Dimatteo
Great selection and best prices around. worth the drive to do business with them.
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September 2019 by Alicia Eleyet
I purchased a beautiful red glider and I love it! They measured my van to make sure it would fit and loaded it. They are super nice and good prices.
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May 2019 by Joe Conrad
Thanks for making my buying experience so easy and painless. Took delivery within a week and I love it. Thanks Joe C.
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October 2018 by Gino Mollica
Very helpful and friendly. Good selection and pricing.
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August 2018 by JOHN Croft
Excellent service and delivery
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July 2018 by Jackie Williams
I purchased a kids playhouse kit last year, but asked them to send it this year in April. Everyone I spoke to was most helpful. I had a few questions ahead of time and they were able to answer easily. It came in April as promised. My family all banded together to build it and my Grandkids are loving it. Will send in my photos to the company to see how cute it turned out. Very well organized kit with everything except roofing included. My daughter in law would like to rewrite the assembly instructions as she does it professionally and found the booklet a little difficult to interpret at times.
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March 2018 by Caden Austin
Great customer service