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May 2024 by Chris Maynard
The staff are wonderful. They are courteous, patient, and very friendly. I have been a costumer for years and will continue using this branch for my banking needs.
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April 2024 by Dillon Adams
Been a customer of Telhio’s for 8 years now. Katelyn is great. She’s prompt to answer my calls and respond to my business banking questions. Rest of the staff goes above and beyond to ensure my banking is taken care of. Would recommend to anyone.
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April 2024 by Hank Worcester
I used to be a fan of Telhio, but lately it takes forever to complete my banking. Today I waited at drivethru for 5 minutes w/ no service, then walked in and waited another 15 minutes before seeing a Teller. It wasn't that busy with clients.
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December 2023 by Val Curry
Something needs done about the long lines and Very SLOW service at the drive through, especially on pay days. Ridiculous!
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September 2023 by Darren Hurt
Please tell me why all of the Telhio drive through windows are this SLOW. I never wait this long at other credit unions.
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August 2023 by Charlotte Green
I have been a Telhio member since 2002 and I never thought I would be writing a negative review. Nevertheless, I have been trying to assist a family member with an issue that involved the illegal use of their debit card while they were hospitalized. The Telhio member had been hospitalized, on a ventilator and heavily sedated for more than 30 days. During that time transactions were made using the victims debit card and essentially the account was overdrawn. Telhio was notified of the missing debit card and the unauthorized use of the debit card. We were directed to complete a Dispute Form and after several days of waiting to hear about the status of dispute, we were asked to complete a police report which we did. Several days after submitting the dispute, we received an email stating the account would be closed in 10 days due to the overdraft. We informed Emily Denney of the fraudulent transactions and the dispute claim that was being worked by Amy Meade. The response from Emily was "the account being charged off and closed in 10 days.", no consideration for the victim, not willingness to contact Amy Meade, NOTHING... The fact that Telhio continued to allow debit charges on an account that was overdrawn, also the unusual spending patterns for a long standing account should have been caught long before it became severely overdrawn. I am truly considering moving all my assets to another bank if this is how you treat a customer who is a victim of credit card fraud. Telhio comes across as incompationate.
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July 2023 by moubear32
I have been a member here for 15 years and I never knew the overdraft policy was so strict. You are charged a fee immediately after you overdraft. At Huntington Bank you have a 24 hour grace period before being charged a fee. Just another reason that I don't put all my assets in telhio credit union. Trust is important to a banking customer.
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May 2023 by Christy Wells
For a credit union based in Ohio, the lack of English speaking customer service reps is sad. I have had my debit card hacked 3 times in the last year and a half and each time it is harder to get resolved. Customer service and fraud prevention are not helpful at all, pending purchases are allowed to be cleared vs. Canceling them. Disputing charges is harder than it ever should be. After being on hold for 10 minutes, giving my account #, ss#, address, card # and even explaining what was going on, I was asked to give an email address that I used to set up the account-20 years ago!!! Finally, I stopped in a local branch, it was a 2 minute process....why was it so hard for everyone else??!! Ugh!
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May 2023 by Chris Peters
The lady name Trenda, who assisted me was amazing! She always helps me, and is courteous as well as understanding! She makes my visits very pleasant!
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May 2023 by Zoey Boehm
Katelyn & Kiana were super awesome and helpful! Have been here multiple times now and it’s been a lovely experience every time.
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April 2023 by Isaiah Damron
amazing And speedy service from the people here. Very friendly and helpful crew no matter who’s on shift. Alana is especially helpful and always pleasant. Only bank I will do business at
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March 2023 by christina giesey
Met with latisha in February 2023 to discuss my account and she was awesome!!! Spoke to her again today 3/22 and her awesomeness just gets bigger and better.Donna
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March 2023 by Gino Martin
I couldn't be happier with the service at Telhio, I bank at the East Broad St. location and the employees are all amazing, very helpful, extremely knowledgeable and always willing to go above and beyond.I wouldn't change a thing!! A+++++++
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March 2023 by james woodward
We went to east broad st branch to add additional beneficiary to our accounts. All officers were busy with other customers. We were about to leave to come back another time. The branch manager came out and personaly took care of our request. He was very personable polite and efficient. Our kudos to him for his outstanding customer service
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March 2023 by Ricky Jaimes
Katelyn was very helpful and easy to work with! She helped us along every step of the way during our loan process. Would defiantly recommend working with her for your banking needs.
