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February 2024 by Moe Garcia
Not friendly staff. Things can never be filled on time or by the times they say. I hate that my insurance goes threw them .2/10 recommended
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December 2023 by Joyce Corbin
Great place to pick up your health needs.
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November 2023 by Sylvia Hernandez
The staff at the pharmacy are phenomenal especially Mango and John - they have both helped me so much with prescriptions. Which is why I rate this 4 stars it would have been 5 stars if not for what happened today. There was a woman working in pharmacy we hadn’t seen before - she was yelling at a hard of hearing elderly customer and asking him not to raise his voice at her despite his issues with hearing. She also asked if I needed all my prescriptions tonight (only one was ready), when the answer to that question was yes she said they closed in an hour. We simply said okay and didn’t give a hassle, ready to go on with our one med, when she turned to a coworker and said ‘can you fill five scripts in an hour? no we cant.’ Unprompted and unnecessarily unpleasant.
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November 2023 by Eva Reebel
What is with the cashiers here refusing to check you out? Me and my friend stood at the counter for 2 minutes, while the lady just had her back to us. And then she very rudely turned around, acted like we were bothering her, and said “you know there’s a self check out over there.” There was about 3 of us in line and she sent us all to the self check out. Took all of my morals not to just steal my items and walk out! This has happened to me multiple times here.
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October 2023 by Shannon Reynolds
Went to ER in severe pain at 9am. They sent script immediately to cvs for pain meds. 9hrs later still not filled. They closed at 6pm and I have no pain meds. Taking my business to Walgreens.
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September 2023 by Brittany Cross
Horrendous. I'm required to use this pharmacy because of my insurance and it's been a week without meds because they can't get it together.
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August 2023 by Lauren Canaday
We had to change pharmacies. The CVS storefront staff have always been kind and helpful, but the Pharmacy is absolutely terrible (and I try not to leave negative reviews unless I think it'll help other people avoid similar issues). It's been over a year since this happened so I can't speak to current conditions, but from other reviews I see on here, I think it's probably still happening. CVS in BG actually lost my husband's really important medications and then blamed it on USPS when it was at their store the entire time. My husband's health was in serious risk and I asked the pharmacist what she planned to do to make sure things like that didn't happen again (I was livid because I had visited there three plus times and been on the phone for hours between USPS and CVS and our doctor trying to figure this all out), and her answer was that "she couldn't control the mailman." ...even though the bag of my husband's meds were sitting right there on their floor for over a week. It takes A LOT to make me angry, but the CVS pharmacist had no difficulty.
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June 2023 by Aimee Wissel
Was in a couple days ago to pick up a prescription my Dr sent over. The lady talking to me was overall very rude. She first denied that a prescription was even sent over for me. I told her “my doctor just called me and told me to come here and pick it up because she just got off the phone with someone here” the lady then said, “do you even know what they’re trying to prescribe you?” And I said yes and told her the details (though that was super unnecessary) she said “your prescription is not accurate and we won’t fill it until we get a new one” so if that was the case why did she tell me there was no prescription under my name? I plan to call my doctor again on Monday, as they were closed when this interaction happened, explain the situation and ask them to send the prescription to a better pharmacy. Save your time and your heartache and go somewhere else.Update: I called my doctor today (Monday 6/5) and had them send the prescription to Kroger instead. Kroger accepted the prescription without and changes to the scrip or hoops to jump through (unlike cvs) and they informed me it will be ready for pickup tomorrow! Highly recommend Kroger, they were awesome and friendly.
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April 2023 by Ketly David
Wish I could put a negative review, Very rude. And not helpful at all. Went to get a prescription filled and tried doing over the phone and said we couldn’t. As soon as we got there we were told it wouldn’t be ready till morning. We drove 6 hours from Michigan because the hospital wouldn’t call it in for us. It was meds we needed for someone who just had surgery and was no help. They told us “go somewhere that is open later” we went to rite aid instead and they were very helpful! Highly recommend not going to CVS. No help and VERY rude right from the beginning.
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April 2023 by Sandy white
The store in general I would give 5 stars but the pharmacy department if I could do less than 1 I would.
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January 2023 by Rob Silver
They’ve always tried to be helpful they seem over worked at times and heard people get rude with them like they don’t have any customers. I appreciate what they’ve done for me.
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January 2023 by Leslie Clark
If I could give less than 1 star I would! Worst pharmacy in bowling green. The pharmacy staff is very rude.
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December 2022 by Maya Hite
Sometimes my legal name change causes issues with filling prescriptions or insurance coverage. Sometimes medical providers feel obligated to deadname me until I can show them the court orders. I've never had those issues here. John has been particularly helpful at smoothing out miscommunications caused by providers who still use my deadname.
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November 2022 by Lindsey Iler
Pharmacy staff is rude. We have to use this pharmacy based on insurance, if I could switch I would. The pharmacy staff I know is busy but EVERYTIME I call or go there(which is not that often) they are so rude and have an attitude.
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October 2022 by Jackybs
Recently bought stuff here for the first time. I had a cooler bag to keep all my stuff in. I'm not homeless but people pry thought I was lolol anyways the lady there helped me get stuff & helped me sign up for a CVS rewards account thing and it was very helpful and easy. 10/10
