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March 2024 by Sherry Todd
Dont go. Owner is super rude. You can tell by her 1 star reply's. Also the diaper thing makes no sense. Something about a diaper in the ball pit? But anyone watching their kids would know if they took their diaper off! Pathetic
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March 2024 by Brandi Gibson
I just saw the response to the review about the bed bug. That is extremely unprofessional and I was there when that "women" (correct form would be woman but the owner is clearly uneducated) and the staff never said a word about bringing chick fil a in there. She is my friend and next door neighbor and I'm in her home multiple times a week and can without a doubt say she does not have bed bugs so maybe don't place the blame on someone who is trying to do the right thing and warn other who were there. I doubt someone who brought bedbugs to a place would draw attention to it. I'll never return here and be sure to tell any one I can about the rude and immature response from the owner.
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March 2024 by Cassie Rice
My kids love it here!Very clean, seating is set up to where you can see your kids at all times and vice versa.I love that we can bring our own drinks and you can leave and come back for bathroom, snacks etc.$2 fee for parents , but you can play on the equipment with your kids!
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March 2024 by Joe Muddiman
Playplace is decent. But they charge each adult with you $2.00 per adult to sit in a chair and watch your kids play.... o and no food or snacks allowed.
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March 2024 by Jessica Watson
So I understand the rule where kids that wear diapers can't go on the big playscape. But my son just turned three, is legally blind and has a bleeding disorder. We just wanted to be able to play in the toddler area because he is a toddler but he is potty trained. So because he doesn't wear a diaper we couldn't let him play in the toddler area. So a tiny 3 year old should be in the same play area where kids my size are running through a huge playscape? The option to only play in the toddler area for a TODDLER seems like the logical thing to do. If this is alreadu an option at this facility, the staff is not aware. Cool place to play. Really dumb and unsafe rules. It should really be a 4 an under option in the toddler area....like most play places. Not a diaper or no diaper for the toddler section. Weird. Won't return but nice place for bigger kids or kids that wear diapers. Not for kids who are potty trained but clearly not old enough for the other play area. Let's think, folks. I broke the rules and let my three year old play in the safest place for him because I paid more to watch him get trampled one time in the other area. So.... he played. ??♂️
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March 2024 by Josh Nichols
Cool place but changed it to 2 hours for the same price... cant bring in your own food. Like did they forget they were located in a dying mall?
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March 2024 by Kenneth Wenzel
Edit 2/21/24. So my wife spoke with the owners. They were great!. Situation was handled quickly and professionally. Very impressed.Had a birthday party for our Granddaughter here. The facility was good. The staff was not so good. Ashely was great. She dealt with customers in a very professional manner. Chelsey was horrible. She was very unprofessional in the manner in which she spoke with us and others regarding policies, length of the time of event (which she had wrong), and food related issues. Her delivery of these things in a loud and "yelling at us" manner was not what I would expect of a facility that would like to have returning customers. There were many parents present of the 12 or so child that attended. I don't think any of them will use this place in the future and will likely give a bad report to others that ask them about it.
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March 2024 by Shannon Mosley-Wenzel
Edit 2-20-24 - I spoke with the owner, and she was very nice, and apologetic for our experience. She made things right, and I appreciate her taking the time to listen to our side of the story.We had my granddaughter’s 4th birthday here. While this was our first time here, and definitely our last, here are a few things I would like to say about this place. First, the staff... Chelsey was very rude to a number of people in our group, as well as so disrespectful to her coworker (Ashley). She lacks professionalism. Instead of answering questions correctly, or being kind to the guests her answer to everything is she will call security, and get your stuff and get out! She was really bad representative of this company! Ashley, however, was very professional, & treated customers with respect, & helped to resolve some issues that Chelsey created! We found the facility to be clean. There is not a restroom inside. If you need to use the restroom you need to go out into the mall. If you are having a party, please make sure the room is big enough. They only do seating for the children; this is according to Chelsey. If you are planning on having food, there will be no place for the adults to sit & eat. All food must stay in the party room!! Unfortunately, our experience here was not a good one. This could be a really fun place for families to take their children, if the they could just get rid of the staff that treats their paying customer so poorly.
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March 2024 by Austin Fischer
We had our daughters birthday party here and it was a terrible all around experience . The employee named Chelsea working there is absolutely beyond rude and disrespectful as can be, she is the reason our party today was not fun and we will not be coming back and will continue to let everyone know how bad this place is
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January 2024 by Steve Queen
Great place for family fun anytime.
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January 2024 by Georgia Barnes
Very rude and hateful
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January 2024 by Chris Barnes
Was so rude and hateful to everyone when we was here
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January 2024 by sarah rich
The juvenile response from the owner to the lady that had a bedbug on her is reason enough for me to NEVER go to this place. It’s negligent to think you don’t have bedbugs. You should be taking this seriously but it looks like the health department might now pay a visit. There’s other stores that share the mall and they don’t deserve to be affected by an owners stubborn attitude to get his “cleanest place” looked at. At least respond with grace to the people that bring this attention. Your response was awful and unprofessional.
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January 2024 by Sierra Henline
We’ve never had a problem before and the staff were great. However I picked a live bed bug off my daughter and we left. Told the staff and all of the people there. Just check your clothes and shoes before you leave/get home. The staff seemed to call someone but did not say anything to us or offer to give us our money back (we had just got there).
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January 2024 by Natasha Miller
The kids had so much fun here.
