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December 2023 by Madisen B.
I'm a 21 year old girl and I have a flat, they said they didn't have a tire for me so I asked if they could help me jack my car so I could put on my spare. This unfortunately was 10 min before they closed. The front desk guy said he'd go ask someone and instead of asking he just turned the lights out now the crew is just chilling in the lobby. Not only were they just outright lazy they were also just rude in general. Now I'm sitting in the parking lot waiting an hour for someone to come bring me a car jack
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November 2023 by Jules Camarda
I came in with a flat that I had driven on to exhaustion. I was in a total panic because I knew I was damaging the tire but had no choice. Your manager said it would be okay and they would take care of me. Even as busy as they were they put 2 new tires on for me. That meant I could get to my Thanksgiving today. I am so appreciative of all they did for me!!!
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November 2023 by Robert M.
Went in for oil change; they reminded me of front brake wear. Rear was getting thin so the replaced rotors and pads and gave me a nice discount. They also removed a rattling heat shield. Excellent service done within time promised.
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November 2023 by Jess Boggan
Clayton was great! He greeted my sister and I as soon as we walked in the door and got us in and out. Great response to my issue. Thanks Clayton!
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October 2023 by Joseph Agriesti
My car broke down in front of their store around midnight so it was closed. I had them repair the vehicle which took almost 2 weeks that's fine. But when I got my car back there was damage on the front bumper, which wasn't there before. They are trying to tell me it was like that and it's my fault. I don't know about anyone else but I'm not gonna drive my car while the front bumper isn't even all the way attached. All I wanted was for them to take responsibility for it and fix it but now I may have to take it to court because they don't want to right their wrong. I had already paid them $2,800 for what they repaired only to have them give me my car back damaged and blame me. I have photos of it before and after and there was someone with me when I dropped off the vehicle, as well as when I dropped the keys off to them and they both said it wasn't like that either.
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September 2023 by Erika Holbrook
I would give Tire Discounters 10stars if it allowed me! Definitely is 10 Stars! I came in yesterday with a concern with maybe needing brakes. Dalton greeted me and took time to listen to my concerns explained details to my vehicle even noticed I had a chunk out of my tire I didn’t even know..Even fitted me into the schedule! I forgot I had another engagement so, I rescheduled and he got me in the next Day! They got busy him and the other gentleman at front Desk they treated every customer with same courtesy, concerned and with Excellent Customer Service! I was so applauded they was patient and moving the line..just the two of them (it was at least 10ppl in lobby). I came next Day, same experience Great customer service greeted kindly I ended up getting something else added and Dalton said it might take a little longer and suggested me a complimentary Uber how thoughtful was that! I have been in a couple of Dealerships and the service didn’t compare to their service, no wonder they were busy! People know where to go! A lot of places can learn from them! Safety was Dalton concern I appreciate that! Glad it’s Great Established like them still around!Thanks, for the Remarkable Customer service from start to finish!
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September 2023 by Amy S.
I had a flat tire at the start of a holiday weekend. The phone team was super responsive when I called on a holiday weekend and had an appointment set up for me ASAP the day after the holiday. I needed a tire patch and the General Manager at the Beechmont III location, Chris, took time to explain another aspect of my "tire health" I was unaware of. Nick, the Service Manager, was super nice and clearly communicated what happened and what to watch for going forward. A great place and I'll be back since we have three cars!
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August 2023 by Vlnce Sr Stith
Well I only went there because it was recommended by a fellow employee, I needed a trie mounted and balanced which cost $25. But that wasn't the best I was standing in waiting area, my car was right at the window ? I watched the employee use a hammer to put the socket on the lugnuts and once he removed it he would again beat it with the hammer ? I will attach pictures of what my lugnuts look like before and after taking into consideration that my car is 2015 and has had the tires off and on but pictures don't mess them up
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August 2023 by Olivia Hunley
Sharp object thrown at my car on the expressway, Tire Discounters changed out my round of stock tires. It was very scary and dangerous to experience.Thank goodness they could help Ford Motors shop was already closed and done for that evening. Thank you, TD!
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August 2023 by Josiah Acra
This location has been helping my wife and I with our cars for years now and we're never disappointed. Rufus especially has been helpful and always provides great customer service. I can't imagine trusting my family vehicles with anyone else.
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August 2023 by Shania Paul
I wish I could pick 0 stars! This location was VERY unhelpful, and tried to take advantage of me because I’m a woman and assumed i knew nothing and would just swipe my card for whatever. They tried to sell me a new tire instead of simply repairing my basically brand new tire (5-6 months old). I really wanted a 2nd opinion because it would have been very expensive to buy a new tire and seemed ridiculous to me since they advertise free repairs, so I took it to another location and they literally fixed it for free no problem….
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July 2023 by Richard B.
Went i n to get a tire plugged, said they can't due to it's age (6 yo) and immediately tried to sell me 4 new tires. When I said I to the wife I knew someone that can plug it to buy some time, the look on his face was total disappoint and immediately wanted to let me know they finance. Weekend was over and took it to my mechanic and though he agreed it's getting around time to replace the tires looked good enough to get by before winter. So I'll be going to him for those tires.
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July 2023 by Ken Early
This was my first time as a customer with Tire Discounters. And I will be a repeat customer. From my first contact with Rufus to the end, everything went well. Thanks to Dalton, Rufus, the young man who worked on my vehicle and all the mechanics in the shop, thank you for a job well done.
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July 2023 by Amelia H.
Disappointed customer here. Oil change and tire rotation. I was told an inspection was done, and brakes are at 50%, no other issues. I assumed if filters needed changing, I would be told. Nope - now at a reputable auto service provider. Filters look like complete . Rear brakes metal to metal. Won't go back - Tire Discounters... you can do better!
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June 2023 by Cmeryl Dion
My wheel center cap came off while driving after a tire rotation. I asked to ensure the center caps were tightened since it happened once in the past, evidently, they didn’t. In addition, not good customer service.
