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February 2024 by Yedil Million
I have witnessed one of their lazy employees pushing milk jugs with his leg. Please wash your milk jugs before putting in your fridge. This happened in Morse Road store, on Saterday.
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February 2024 by Roy GB
Steer Clear of Slow Returns at Sam's Club Easton (Columbus, OH) - Head to Costco for a Smoother ExperienceFrustration at the Return Desk: My recent trip to Sam's Club Easton in Columbus, Ohio, left me feeling frustrated and disappointed, particularly with the return process. The return desk was severely understaffed, leading to excruciatingly slow wait times - especially on a busy weekend. This was a major inconvenience and added unnecessary stress to my shopping experience.Unhelpful Store Manager: To top it off, the store manager, who identified herself as Tiffany (apparently a 20-year veteran), was inflexible and unhelpful. When I inquired about the return policy, she firmly stated that the maximum window was 90 days, with no exceptions. This felt restrictive compared to other retailers like Costco, which offer much more generous return policies.Alternatives: If you're looking for a store with a smoother return experience and potentially longer return windows, I recommend considering Costco instead. While Sam's Club's Plus Level membership does offer the perk of free shipping on many items, the hassle of their return process outweighs any potential benefit.Overall: Unfortunately, my experience at Sam's Club Easton was negative, primarily due to the slow and unhelpful return service. I would advise shoppers to consider alternative options like Costco if they value a more customer-friendly return policy and efficient service.
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February 2024 by Rong K.
RE: Disappointed with Return Experience at Easton Sam's Club On a recent busy weekend visit to the Easton Sam's Club in Columbus, Ohio, I encountered a frustrating experience at the return desk. The desk was understaffed, leading to long wait times, which was particularly inconvenient given the high volume of customers. While attempting to make a return, I interacted with the Store Manager, Tiffany, who unfortunately informed me that their maximum return policy is 90 days and customer must keep all boxes and manual when making returns, with no exceptions. She cited her knowledge based on 20 years of experience working at Sam's Club. This felt restrictive compared to other similar stores like Costco, which offer more generous return windows. Overall, my experience at the Easton Sam's Club return desk was negative due to the long wait times and inflexible return policy. If you value a more streamlined return process and a longer return window, I recommend considering other retailers (e.g. Costco). I guess Sam's Club is good for perishable items but for merchandise there are better options that don't even require a membership fee.
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February 2024 by David gonzalez
These people are very rude, I wanted to report them and the manager told me that they don't work there, I don't know about you, but I think they do work there.
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February 2024 by Cleveland Burks
Great place to get a delicious meal in comfort.
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February 2024 by Casey D.
For polite customer service and clearly identified signage. I would give an actual zero Stars. Will not be renewing my membership, this is an ongoing problem at this store.
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January 2024 by chelsea rivera
Lord why don’t any locations answer the customer service desk call?It’s Jan 18 2024 5pm .I have called Morse rd , reynoldsburg, & Dublin , just trying to get an answer to a simple question because I do not have a car and cannot afford to waste money or time …Not sure where all the employees are but your phones are ringing !
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January 2024 by Aaron Collins
Someone most definitely took a deuce in the shed outside the door.
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January 2024 by Jack Southall Jr
Long lines at checkout. Great prices on dog food. The same poor check out service. > Moving ahead, much better experience than the last time check out was fascinating compared to the last time.
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January 2024 by Jacob W.
great customer services. Food was delicious, the pizza was really tasty, I loved everything
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December 2023 by mariza bailey
The staff was nice very helpful took my individual from Goodwill Columbus to have there lunch there i didn't know that I had to use my sams card to eat there I guess I will be using guess pass next time .
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December 2023 by Appraiser Accredited
Become a new member on 11/22/23 and shopper for a 2nd time on 12/3. After I opened the black grapes today this is what I saw!I called the customer services and it was nice that they refunded me without me going to return it to the store. While I appreciate the return & refund, Sam’s Club plz do better inspecting your perishables for the health of your customers!
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November 2023 by Justin Coffman
The store is great, great seasonal items, clothing, etc. But the star reduction is for the Cafe. It keeps going downhill. The order online feature I at first was really excited about But after a few uses I realized that the employees never noticed the orders and I ended up standing there three times longer than if I had just ordered at the register. The food is still great, just not staffed to keep everything moving, so your wait can be long at times. The soda machines are hit and miss with ice and soda and no more real lemonade.
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November 2023 by Sybil Brown
I've been going here for about the last 13 years. Yesterday was my absolute most frustrating with Sam's club. Felt like canceling my membership, like they canceled my pick up order. You can't call to let them know if you have an issue and need more time. They don't answer the phone. The person that did just said I CAN'T HELP YOU, THEY'RE IN ANOTHER DEPARTMENT. Customer service gets a negative score.I will add that I have NEVER had issues like this here before. They're usually pretty decent at service, etc. I'm hoping this is not the new trend or I will certainly be terminating membership.
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November 2023 by Pete Rodgers
Spent 45 minutes on hold for an issue with a pick up order. I was asked what I needed twice, put on hold without actually talking to me 3 times and hung up on once. The IRS has better customer service. Same hold music though.
